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The Spa at Niagara Fallsview Casino Resort

6380 Fallsview Blvd., Niagara Falls, Ontario L2G 7X5, Canada
+1 905-371-7772
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Review Highlights
Amazing day at the spa!

My husband and I chose to spend our 1st wedding anniversary at the spa at fallsview. We greatly... read more

Reviewed 4 weeks ago
Ashley P
,
Niagara
When a booking is not a booking

I desperately needed to relax being a business traveller. I got the last booking at 745 pm which... read more

Reviewed 4 weeks ago
Andrea W
,
Millbrook, Canada
via mobile
Read all 30 reviews
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Overview
  • Excellent64%
  • Very good16%
  • Average0%
  • Poor10%
  • Terrible10%
4 weeks ago
“Amazing day at the spa!”
4 weeks ago
“When a booking is not a booking”
LOCATION
6380 Fallsview Blvd., Niagara Falls, Ontario L2G 7X5, Canada
CONTACT
+1 905-371-7772
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Reviews (30)
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1 - 10 of 29 reviews

Reviewed 4 weeks ago

My husband and I chose to spend our 1st wedding anniversary at the spa at fallsview. We greatly enjoyed the couples escape of one of the best massages we've ever had in our lives! Laurette and Theresa were the best providers and we literally felt...More

Thank Ashley P
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 3 weeks ago

First off, congratulations on your first wedding anniversary! We are so glad that you chose to spend it with us! Thank you so much for taking the time to leave us this wonderful review about your experience. We have passed along your kind words to...More

Reviewed 4 weeks ago via mobile

I desperately needed to relax being a business traveller. I got the last booking at 745 pm which was a facial and confirmed with a credit card. They kept asking what type of facial without advising me of options over the phone. I'm saying something...More

Thank Andrea W
FallsviewPR, Marketing Social Media Specialist at Fallsview Casino Resort at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 2 weeks ago

Hi Andrea. It's unfortunate that you were not able to enjoy your spa treatment. We strive to ensure that our guests have relaxing and enjoyable visits to our spa facilities. Please note that due to the popularity of the spa, all guests are asked to...More

Reviewed 12 July 2017

I have been to this spa several times. The massages are wonderful. I have found the staff to be extremely professional and knowledgeable. The spa is quite small, but offers all amenities I have looked for. Prices are quite reasonable. Very relaxing atmosphere, and I...More

Thank kennethc246
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 19 July 2017

Thank you for taking the time to leave us this great review! We are thrilled to hear that you enjoy your your visits to the Spa!

Reviewed 6 July 2017

We had the couples massage and they were both great. I had a pedicure and the service was excellent. This must have recently renovated because it was fresh and new looking. I would recommend this place over and over again.

Thank Sandra M
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 7 July 2017

Thank you for taking the time to leave us this wonderful review! We are so glad to hear that you enjoyed your recent treatments at The Spa!

Reviewed 26 June 2017

Staff at reception were not friendly at all. There was no enthusiasm or character in any of the 3 receptionist. Just a cold hello and a quick hand of of the waver. When my name was called I was told that I was 15min late...More

2  Thank anastasiaskouridina
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 29 June 2017

Thank you for your comment. Please note we do ask that all Spa patrons arrive at least 15 minutes prior to their appointment to fill out paperwork to ensure that their appointment starts on time. We pride ourselves on the service and experience we provide...More

Reviewed 12 June 2017 via mobile

I've always wanted to treat myself so I decided to book a spa package at the Fallsview Casino. As soon as I arrived, I was given a robe and access to a delicious breakfast. I then received an aroma therapy massage that was beyond relaxing....More

2  Thank Salvina L
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 12 June 2017

Thank you for taking the time to leave us this great review! We are so thrilled to hear that you enjoyed your visit to The Spa!

Reviewed 3 June 2017 via mobile

If you're looking for relaxation - beware. This is the most unprofessional spa I've dealt with. They don't have their "booking policies" listed on their website and staff answers were inconsistent. I tried to book my bachelorette party (group of young professional 30 YOs) and...More

Thank _dfrustaglio
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 12 June 2017

Unfortunately, we were not able to accommodate your group reservation. We apologize for any frustration this may have caused and appreciate your understanding.

Reviewed 20 March 2017 via mobile

The staff were nice enough and the facilities were well kept clean and stocked well. The steam room and sauna were set at maximum temperatures of 109 which is ridiculously low and a complete waste of time should be at least a hundred and twenty...More

Thank PartyInc
FallsviewPR, Marketing Social Media Specialist at The Spa at Niagara Fallsview Casino Resort, responded to this reviewResponded 22 March 2017

Thank your taking the time to leave us feedback on your recent visit to The Spa. We will pass your comments about the steam room and sauna along to our management team.

Reviewed 5 December 2016 via mobile

If you are looking for a wonderful relaxing, pampering spa experience then DO NOT come here. Save your money and go to a real spa, there are so many better spas in the area. After purchasing three packages (mind you not using any casino points...More

1  Thank bevsharma
Reviewed 9 September 2016

Professionalism-no, I asked the pedicurist to use a file instead of toe nail clippers and she did not want to listen to me and went ahead and used the toe nail clippers, this was 3 months ago. As a result of her poking underneath the...More

6  Thank Safechoice2014
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