We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Windsor Arms Hotel Spa

18 Saint Thomas St, Toronto, Ontario M5S 3E7, Canada
+1 416-971-9666
Review Highlights
Disappointed .....

Daphine the Manager is a pro....but the spa did not live up to expectations. Cleaning took place... read more

Reviewed 9 October 2017
Vancouver, B.C.
Facial that was superb

I have travelled to many countries and loving a bit of relaxing spa treatments have had facials... read more

Reviewed 8 October 2017
Danni R
London, United Kingdom
via mobile
Read all 35 reviews
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent30%
  • Very good22%
  • Average17%
  • Poor20%
  • Terrible11%
Travellers talk about
“salt cave” (5 reviews)
“body scrub” (2 reviews)
18 Saint Thomas St, Toronto, Ontario M5S 3E7, Canada
+1 416-971-9666
Write a ReviewReviews (35)
Traveller rating
Traveller type
Time of year

1 - 10 of 35 reviews

Reviewed 9 October 2017

Daphine the Manager is a pro....but the spa did not live up to expectations. Cleaning took place before spa was to close that interrupted quiet facial. Kitchen did not deliver on time. Cleaning staff left wooden steps wet while clients in the spa and no...More

Thank PixieVancouver_B_C_
Reviewed 8 October 2017 via mobile

I have travelled to many countries and loving a bit of relaxing spa treatments have had facials from London to Paris to Milan and more. This spa in Toronto could easily compete with international spas. The service was excellent. I don't like when the service...More

Thank Danni R
Reviewed 10 June 2017 via mobile

28 suite hotel in a great location . Well decorated rooms . A high level of personal service . Very good fine dining at the living room restaurant with an extensive wine list where only people much richer than me can afford most of the...More

Thank JRP-Bkk
Reviewed 27 April 2017

Susan is a magician! Her hands are magical! She got rid of every knot in my back (and there were a lot)! I have had many massages at very expensive spas all over the world and Susan is one of the best! The service my...More

1  Thank charlottepamelabell
Reviewed 21 April 2017

I am shocked at some of the reviews here. While I agree the furniture is a bit dated and there may not have been products in the bathroom, I didn't even really take notice of it when I was there because of the amazing customer...More

Thank Canuck0869
Reviewed 29 March 2017

I visited the spa recently with a girlfriend and I have to say It was one of the best spa visits I've had in a long time (and I have been to my fair share of spas) . The customer service is superb as the...More

Thank Abigal L
Reviewed 5 March 2017 via mobile

I booked a spa day (mid-week) celebrating my friends 50th Birthday. The online spa page had a special but after speaking with Julie, at spa reception, they hadn't updated the specials for February. ( It was already mid-Feb). The Feb special was even better so...More

Thank maidahye
Reviewed 27 February 2017

Terrible experience from the beginning to the end. I booked a facial and by the time that I arrived to the spa, the staff told me that the men lockers were being used by a female group at the same time so I had to...More

1  Thank JM Y
Reviewed 12 February 2017 via mobile

I need to write this review in recognition of Julie - one of the receptionist at the Spa. Today Julie went above and boyond to help me with a cancellation that was last minute. Unfortunately due to unforseen circumstances I was unable to join my...More

1  Thank Semirac86
Reviewed 5 February 2017 via mobile

To promote healing after having surgery three weeks ago, I visited the salt cave. The negative ions are supposed to be effective in treating respiratory problems and skin conditions and combating anxiety, insomnia and other modern malaise. The hotel could definitely use an update as...More

Thank Jane L
At the heart of Toronto, Downtown is the destination
for cheap eats and fast fashion. Cut through by hip
and trendy Yonge Street, the vibe here is young, with
a strong student influence from the Ryerson University
Campus. As a result, the Downtown area is always in
flux: undergoing the construction of new facilities,
with fresh retail spaces and pop-up cafes. Home to
Toronto's largest indoor shopping mall, a number of
Nearby Restaurants
610 reviews
.17 km away
Jacques Bistro Du Parc
258 reviews
.19 km away
Yamato Japanese Seafood
148 reviews
.20 km away
Dimmi Bar & Trattoria
190 reviews
.18 km away
Nearby Attractions
Royal Ontario Museum
6,647 reviews
.30 km away
Gardiner Museum
224 reviews
.18 km away
Manulife Centre
18 reviews
.23 km away
Stillwater Spa at the Hyatt
118 reviews
.29 km away
Questions & Answers
Get quick answers from Windsor Arms Hotel Spa staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines