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Address: 240 King St S | Unit 8, Waterloo, Ontario N2J 1R4, Canada
Phone Number: +1 226-240-9050
Website
Today
10:00 - 16:00
Closed now
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Hours:
Mon - Wed 10:00 - 18:00
Thu - Fri 10:00 - 20:00
Sat 10:00 - 16:00

TripAdvisor Reviewer Highlights

Read all 16 reviews
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    Excellent
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Best facial ever,

My kids gave me a gift certficate for mothers day and I used it for a rejuvenating facial. I was treated like a queen! The rooms were beautifully decorated, soft and peaceful. The... read more

5 of 5 bubblesReviewed 19 July 2016
daniel f
,
Kitchener, Canada
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16 Reviews from our TripAdvisor Community

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Showing 16: English reviews
Kitchener, Canada
Level Contributor
135 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 286 helpful votes
5 of 5 bubbles Reviewed 19 July 2016

My kids gave me a gift certficate for mothers day and I used it for a rejuvenating facial. I was treated like a queen! The rooms were beautifully decorated, soft and peaceful. The room was quiet with nice music and waterfall. I did not have to talk at all and enjoyed my peace and quiet. I was not pressured into... More 

Helpful?
3 Thank daniel f
Waterloo, Canada
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 March 2016

If you are feeling like a spring treat, head to Gem for a facial! The facial I had with Lesley was unbelievably relaxing and rejuvenating. You cannot go wrong with any service at Gem Spa!

Helpful?
Thank indygal2015
Kitchener, ON
Level Contributor
50 reviews
common_n_attraction_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 21 February 2016

I have been a loyal client of Gem Spa for over 2 years now and visit at least once a month. The service and the staff are beyond amazing and the friendly, relaxed atmosphere is what makes them super successful and has clients returning over and over. These ladies are amazing at what they do and I always look forward... More 

Helpful?
Thank Andrea W
Toronto, Canada
1 review
5 of 5 bubbles Reviewed 19 February 2016

I have been a loyal and faithful client of Gem Spa since they opened, and have never been disappointed. Space is clean & warm, staff are friendly & professional, services are always superb and the price point is exceptional. Whether I've had a manicure, pedicure, facial, or lash extensions, I always get complimented and never hesitate referring clients. Their resident... More 

Helpful?
Thank Lindsay D
Waterloo, Canada
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 27 January 2016

I've been going to Gem Spa since it first opened a few years ago, and I'm never left disappointed. Every time I come, I'm greeted with a smile and friendly conversation. The ladies here all take the time to get to know their clients personally. It's a very professional environment, and all services are always explained in full, leaving no... More 

Helpful?
Thank Erica H
Waterloo, Canada
1 review
5 of 5 bubbles Reviewed 30 October 2015

I relocated to the KW region in January 2015 and tried out a few spas/salons and Gem Spa has been by far the best. I now strictly go to them for spa services. All of the ladies there are extremely skilled, professional and personable, all of which make the experience there enjoyable. I always look forward to my appointments --... More 

Helpful?
Thank Jenny C
Waterloo, Ontario, Canada
Level Contributor
16 reviews
common_n_attraction_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 24 September 2015

I'll be honest, I used to think a spa was a waste of money- but after my experiences at Gem Spa, you can't even put a price on the kind of experience they give you. I'm personally quite socially anxious and they were so friendly and welcoming that I felt incredibly calm. I 100% recommend this place to those with... More 

Helpful?
3 Thank Mica G
gemspa, Guest Relations Manager at Gem Spa, responded to this review

Thank you very much for your kind words. We are beyond thrilled that you enjoyed your time with us and felt welcomed and comfortable. Your relaxation is what truly matters to us here at Gem Spa. We look forward to seeing you again soon and are very glad to hear you are feeling so much better after your massage therapy... More 

Region of Waterloo, Canada
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 September 2015

I love this spa. Got a pedicure yesterday and my feet are soft, supple, and in the best shape they've been in for a long time. I also get eyelash extensions, hellish nails, facials, and other services at this spa. They are priced rate and the spa staff are wonderful. I highly recommend this spa to everyone!

Helpful?
Thank Grandma2x
gemspa, Guest Relations Manager at Gem Spa, responded to this review

Thank you very much for your review. We are so glad to hear that you have enjoyed your treatments here at Gem Spa. We will try our very best to continue impressing you! More 

Rockwood, Canada
1 review
5 of 5 bubbles Reviewed 1 July 2015

I have had my nails done by many different professionals but when I found Whitney at the previous spa she worked at I knew I found a 'Gem' -I had no choice but to follow her when she opened her own spa. Since then I have also had facials and waxings and massages done and all these services are excellent!... More 

Helpful?
Thank kimdee2015
Waterloo, Canada
Level Contributor
283 reviews
130 attraction reviews
common_n_attraction_reviews_1bd8 130 helpful votes
4 of 5 bubbles Reviewed 1 July 2015

I was given a massage for my birthday! I set out to find Gem Spa located between Kitchener and Waterloo. The GPS is not accurate and directed me to the north side of Union, but it is actually the second house south of Union on King Street. It didnt help that the city removed their sign due to construction. Anyhow... More 

Helpful?
Thank Love2travelGuelph

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