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Snowplanet

Certificate of Excellence
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Address: 91 Small Road, Silverdale 0992, New Zealand
Phone Number:
+64 9-427 0044
Website
Today
10:00 - 22:00
Closed now
See all hours
Hours:
Sun 09:00 - 22:00
Mon - Thu 10:00 - 22:00
Fri 10:00 - 00:00
Sat 09:00 - 00:00
Recommended length of visit: 2-3 hours
Description:

Real Snow, Real Fun! Snowplanet is Auckland's ultimate leisure attraction,...

Real Snow, Real Fun! Snowplanet is Auckland's ultimate leisure attraction, located only thirty minutes north of Auckland and open 365 days of the year. Enjoy a full day experience at Snowplanet with the entire family and have a go at skiing, snowboarding, snow tubing, tobogganing or even just have a play in the snow with the kids. You haven't even touched snow before? Book a lesson with one of our qualified 'Ski & Board School' instructors who will get you up and going in no time! Complement your on-snow activities with a delicious meal in our '7 Summits Restaurant' followed by a couple of drinks at 'Bar 7' while enjoying panoramic views of the action on the slope.Life's more fun on Snowplanet!

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TripAdvisor Reviewer Highlights

Read all 163 reviews
Visitor rating
  • 56
    Excellent
  • 68
    Very good
  • 15
    Average
  • 8
    Poor
  • 6
    Terrible
Guarantee some skiing!

I've driven past snowplanet for years, Not really paying it too much attention. I now think it is a great asset to Auckland. Absolutely great for kids (and adults quite... read more

4 of 5 bubblesReviewed 18 October 2016
NZ4ofus
,
Auckland Region, New Zealand
via mobile
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163 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Auckland Region, New Zealand
Level Contributor
18 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 October 2016 via mobile

I've driven past snowplanet for years, Not really paying it too much attention. I now think it is a great asset to Auckland. Absolutely great for kids (and adults quite frankly) to learn to ski: it's a short 30 min drive from downtown and very importantly, you can guarantee that you will get to ski. The same can't be said... More 

Helpful?
1 Thank NZ4ofus
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi NZ4ofus, Thanks for the great review! Glad you enjoyed your time here. More 

Melbourne, Australia
Level Contributor
51 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed 13 October 2016

Bought an annual pass only because the instructor told me the snowboard course is going ahead but they cancelled it only couple of hours before it was due to start. Unreliable. Also the staff manning the platter when I visit was inattentive and busy chatting, because of that quite a few kids fell and the lift had to be stopped.... More 

Helpful?
1 Thank divermel
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi divermel, Thanks for your feedback regarding your experience at Snowplanet. The snowboard course you are referring to must have been your private lesson as we currently do not have any courses scheduled. If your lesson was cancelled due to unforeseen circumstances I do apologise this is not normal protocol and will endeavour to ensure it does not happen again.... More 

Gold Coast, Australia
Level Contributor
106 reviews
38 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 19 September 2016 via mobile

We spent 6 hrs here today and enjoyed every minute.. Between the fantastic customer service, to the great food and atmosphere in the restaurant to having an absolute ball on the tubes and taboggans..!! You have full view of the field from restaurant... so its great if you need a break but the rest of your group wants to keep... More 

Helpful?
Thank Shendelle
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi Shendelle, Wow what a great review. We are so glad your whole family had a fabulous time during your visit to Snowplanet. Cherish your memories and hopefully we will see you again on your next visit to NZ to make some more. Thanks Snowplanet More 

Level Contributor
41 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 13 September 2016

this place is very cool, so much fun here , the prices are reasonable but the fun pays off, enjoy the days of promotion and fall in the snow

Helpful?
Thank Nuno M
Level Contributor
14 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 August 2016

We took 3 of our Grandkids on Sunday , they had such a good time on the tubing. I was a bit disappointed when first viewing the area they were in as on the promotional material it looked bigger and more fun etc, but they really enjoyed it. I also felt sorry for the staff as it was so busy... More 

Helpful?
Thank June L
Bangkok, Thailand
Level Contributor
47 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 27 August 2016

Our family went to SnowPlanet for a child's birthday. Our children had a blast. We only went tubing but even that was pure awesomeness! This is one of the best places in Auckland as the value is pretty good, you get lots of cool practice and that it is a genuine blast. An awesome location!

Helpful?
Thank TravelChip55
Snowplanet N, Sales and Marketing Executive at Snowplanet, responded to this review

Hi TravelChip55, We are very pleased to hear you had an absolute blast here at Snowplanet. Look forward to seeing you all again. More 

Level Contributor
5 reviews
3 of 5 bubbles Reviewed 6 August 2016 via mobile

Disappointed when you use a voucher but end up paying more than if you didn't use it. Didn't use the extra items we DID pay for and would have done if we had known (which were part of the voucher). Also paid for additional hire gear! Despite enjoying the activity it makes you less willing to return when the customer... More 

Helpful?
Thank NMYN
Snowplanet N, Sales & Marketing Executive at Snowplanet, responded to this review

Hi NMYN, Apologies for not coming across your review earlier. We do apologise for the experience you had when visiting Snowplanet. I will follow up with the Duty Manager to ensure all staff are aware of the processes in place when customers are redeeming vouchers. We look forward to having you visit us again. Thanks Snowplanet. More 

Hamilton, Waikato, New Zealand
Level Contributor
17 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 August 2016 via mobile

Had so much fun as a group of adults. Would love love to take my 9 year old son back. Kids over 5years would enjoy themselves. Snow Planet offers skiing, Snowboarding and tubes. All equipment can be hired, making it easy for people who can't bring or don't have snow gear. The reason a 4 was given and not 5... More 

Helpful?
Thank Krystal H
Snowplanet N, Sales & Marketing Executive at Snowplanet, responded to this review

Hi Krystal, Thanks for the review, I'm glad you all had a great time. I will pass on your concerns regards the process for collecting rental gear as I know we are also reviewing this area. Thanks Snowplanet More 

Auckland, New Zealand
Level Contributor
15 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 26 July 2016

I took 2 14 yr olds and 2 10 yr olds to school holiday programme last week in the holidays...fabulous, very well organised and welcoming. It could have been a shambles but it was so well done. Kids happy to get up at 6.45 to get their early each morning to be first on the slopes, teachers were great and... More 

Helpful?
1 Thank Lottie1370
Snowplanet N, Sales & Marketing Executive at Snowplanet, responded to this review

Hi Lottie1370, Thanks for the great review. I will pass your kind words onto all involved. Look forward to seeing you all again. Thanks Snowplanet More 

New Zealand
2 reviews
2 of 5 bubbles Reviewed 13 July 2016

Very bad service, unfortunately. As newbies we received zero guidance- despite being asked by many workers if we had snowboard/skied before- but with no follow up(so why ask??). We were never told about the advanced/beginners/intermediate sections - which is dangerous and is hazardous because we immediately went onto the advanced one and it did not end well. Very disappointed that... More 

Helpful?
Thank SarahJMaack
Snowplanet N, Sales & Marketing Executive at Snowplanet, responded to this review

Hi SarahJMaack, Thank you for your feedback. Apologies for not seeing your review earlier. We do apologise for the service you received and the experience you had. This is definitely not the experience we wish for our customers to have. I will pass your feedback on to appropriate areas of the business for improvement. Hopefully we will see you back... More 

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Questions & Answers

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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