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Spa Spa at The Spa Hotel

Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
+44 1892 520331
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Review Highlights
Retreat day at The Spa in The Spa

Avoid Avoid Avoid I booked the Retreat PackageI found the experience to be very disappointing and... read more

Reviewed 2 weeks ago
A TripAdvisor Member
via mobile
VERY dissapointing

I booked an afternoon spa day as a surprise for my friend so she could relax and unwind. The... read more

Reviewed 29 November 2017
jtranfield
,
London, United Kingdom
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Overview
  • Excellent25%
  • Very good19%
  • Average21%
  • Poor21%
  • Terrible14%
2 weeks ago
“Retreat day at The Spa in The Spa”
28 Nov 2017
“VERY dissapointing”
LOCATION
Mount Ephraim, Royal Tunbridge Wells TN4 8XJ, England
CONTACT
Website
+44 1892 520331
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1 - 10 of 47 reviews

A TripAdvisor Member
29
Reviewed 2 weeks ago via mobile

Avoid Avoid Avoid I booked the Retreat PackageI found the experience to be very disappointing and sometimes quite stressful. Firstly I had to park at the bottom car park and my choices was to climb a very steep hill or a massive set of steep...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2017

I booked an afternoon spa day as a surprise for my friend so she could relax and unwind. The Afternoon tea was very average - dry sandwiches. The cakes were nice, and the service here was ok. The facial I had was again, very average....More

Thank jtranfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017 via mobile

Very disappointing. We went today to celebrate my girlfriends birthday I booked online where it had a good choice of different spa days. We went for the relaxation with light lunch for £85pp. On arrival we were greeted by a PT who didn't seem to...More

Thank Harry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa2000, Manager at Spa Spa at The Spa Hotel, responded to this reviewResponded 8 September 2017

Thank you for your feedback. I am very sorry to read that you were disappointed with aspects of your visit to our spa. Firstly, we have spoken with the personal trainer you have mentioned, he is new to the team however this does not excuse...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 7 April 2017

Excellent service and finger buffet, room clean and set away for Family to meet.....could not fault service but....thought Prosecco at £33/ bottle a bit steep

Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2016 via mobile

To be honest, I expected more. The restaurant service was terrible, the manicure we had was all very squished together and the green nail varnish I had turned my nails yellow! The pool is rather small but fine if it is not busy. The massage...More

Thank perksofeating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
52
Reviewed 10 August 2016 via mobile

Had a massage and gel nails done. Massage was ok but not the full time allocated and definitely not one of the better ones I have experienced. Gel nails again ok but cuticle work very basic and as such the time the '2 week' time...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2016 via mobile

I attended the location for a hen party which consisted of large number of people. First impressions of the hotel was how amazing it looked! Such a pretty setting and decorations. We started off with a champagne afternoon tea which was delicious so no faults...More

Thank Fayster25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2015 via mobile

We thought a day of relaxation and pampering pre christmas was in order. Unfortunately we chose to go to Spa Spa. The website looked good, posh, elegant and but it was all a big fat lie. The staff (with the sole exception of Mimi) were...More

2  Thank Jennifer-Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spa2000, General Manager at Spa Spa at The Spa Hotel, responded to this reviewResponded 8 December 2015

Thank you for your feedback and we are sorry that you didn’t enjoy your Spa Day. We always encourage guests to speak with us if they have any concerns, as it gives us the opportunity to put things right there and then, and we are...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2015

This converted country house is neither in the country or a house. It does have token grounds to the rear , but as it sits a few metres off the main road , to not expect 'to the manor born. We didn't try the spa...More

1  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2015

We stayed 1 night as we were at a Wedding at High Rocks. The room we had was very spacious and came with a bath with a shower over. It was very clean and a large comfy bed. The tea and coffee facilities were cleverly...More

Thank Clive-Jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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