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So SPA by Sofitel

6 Waterloo Place, London SW1Y 4AN, England
+44 20 7747 2204
Website
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Review Highlights
Lovely spa experience

As my sister's birthday treat we enjoyed the So Magnifique package today. Both of us enjoyed our... read more

Reviewed 3 weeks ago
Hannah_K_M_81
via mobile
Sofitel so... disappointing...

We LOVE Sofitel So Spa, we come here whenever we visit London. This was our 5th visit. We would... read more

Reviewed 4 weeks ago
Bubbles1212
,
Stroud, United Kingdom
via mobile
Read all 142 reviews
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Sofitel London St James is enhanced with a luxury spa, So SPA, which offers a unique and personalised experience. Distributed over three floors, the original grade II listed building features high ceilings and natural daylight, providing the most spectacular backdrop for a spa. So SPA has chosen to partner with highly prestigious brands from French cosmetology, Carita and Cinq Mondes, as well as Marisa Berenson for her natural and holistic approach to beauty.
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
Open Now
All hours
Hours Today: 09:00 - 21:00
LOCATION
6 Waterloo Place, London SW1Y 4AN, England
St. James's
CONTACT
Website
+44 20 7747 2204
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Reviews (142)
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1 - 10 of 130 reviews

Reviewed 3 weeks ago via mobile

As my sister's birthday treat we enjoyed the So Magnifique package today. Both of us enjoyed our massages (mine being a pregnancy one), and the afternoon tea. All of the staff that assisted us were really helpful and we hope to visit again

Thank Hannah_K_M_81
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 2 weeks ago

Dear madam, I thank you for your positive feedback related to your experience. I wish you a safe, speedy delivery and look forward to welcoming yourself and your sister back. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 4 weeks ago via mobile

We LOVE Sofitel So Spa, we come here whenever we visit London. This was our 5th visit. We would previously always have rated a 5. We are not people who normally write reviews, but our experience this time left us feeling like we needed to...More

Thank Bubbles1212
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 4 weeks ago

Dear madam, I am truly sorry to read your message. May I kindly ask you to contact me directly at h3144-am@sofitel.com? I thank you very much for that. Best regards. Nicolas Pesty

Reviewed 23 May 2017 via mobile

It was my birthday so this was a treat, I booked in for a facial and a pedicure with the drink. The woman I had was really rude. I went for my pedicure after the facial (which was only half hour so was significantly less...More

1  Thank Sandeep M
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 30 May 2017

Dear madam, I thank you for your feedback. I am so so sorry to read your comments. I do apologise for all the issues you have been through during your experience at our Spa. This does not reflect at all our normal standards of services....More

Reviewed 10 April 2017 via mobile

Comfortable atmosphere relaxing surroundings everything you want from a spa, with very professional staff. The gym equipment is modern enough to have Tv built in to them, so bring headphones.

Thank Susan G
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 11 April 2017

Dear Guest, Thank you so much for your feedback. I am really pleased you had a pleasant time in our spa. We hope to welcome you again soon. Kind regards Nicolas Pesty

Reviewed 14 March 2017

Very intimate spa experience, professional service, clean and neat loved the way we had the Jacuzzi's to our self the full body treatment was a MUST. will highly recommend

Thank oliviafluffy
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 28 March 2017

Dear madam, I thank you for taking the time to tell us about your exquisite experience at So-SPA by Sofitel. This is our utmost reward. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 25 February 2017 via mobile

Would be nice when we booked and say we had a voucher as present not to send an email as confirmation with price in it Guy GrainMore

Thank Guy G
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 1 March 2017

Dear sir, I thank you for your feedback. I am terribly sorry for this mistake of ours. Please rest assured that I have taken the appropriate measures in order to avoid any future re-occurrence. We look forward to welcoming you back. A bientot. Nicolas Pesty...More

Reviewed 9 January 2017

I booked a 1 hour couples spa treatment for my husband's 40th yesterday. The service was first class. The ladies working on the front desk were lovely and super friendly. They gave us a welcome drink and we had to complete a short questionare regarding...More

1  Thank UKScorpio76
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 20 January 2017

Dear guest, I am very pleased to hear that yourself and your husband have had an amazing experience in the So-SPA. We look forward to welcoming you back with our undivided attention. Meanwhile I wish you a fabulous year 2017! Nicolas Pesty General Manager Sofitel...More

Reviewed 7 January 2017 via mobile

My friend and I booked a Virgin Experience offer for two and thought it would be a well deserved treat and great chance to catch up after Xmas. The offer included Afternoon Tea and a personalised massage for two. The Spa is a quiet tranquil...More

Thank ApJeff
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 20 January 2017

Dear guest, I thank you for this detailed feedback. I am truly sorry and do apologise for the air conditioning vent. Please rest assured that this does not reflect our normal standards of services. We have taken the appropriate measures straight away and all is...More

Reviewed 23 November 2016

I booked a So Magnifique experience for 2 over the phone as a surprise gift for my mum directly with the Spa. I was initially very satisfied with the reservation process as the receptionist offered to book the So Magnifique package that was advertised on...More

Thank Serena F
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 1 December 2016

Dear madam, I thank you for your feedback. I would like however to highlight that it is very specifically mentioned on Virgin website that there are different rates during week-days and during week-ends. We do also specify it during any booking over the telephone. I...More

Reviewed 10 September 2016

I had been given a voucher for an afternoon at the Sofitel Spa. We had three treatments and a champagne afternoon tea. This is a lovely venue, one of the best spa experiences I have had. When you check in you have a lovely fruit...More

2  Thank ChipChopCharlie
N_Pesty, General Manager at So SPA by Sofitel, responded to this reviewResponded 12 September 2016

Dear Madam, Thank you so much for this wonderful feedback as it well describes our haven of peace where we look into each and every detail to make our guests' experience magical. We look forward to welcoming you back with our undivided attention. A bientot....More

Nearby
St. James's
Perennially fashionable since the days of Henry VIII,
the aristocratic “Clubland” of St James's is a premier
destination for high end craft and bespoke design.
Here you’ll lose count of the Royal Warrants (which
indicate that the Royal Family patronizes the
establishment) seen in shop front windows, even during
a short stroll to bordering Green Park or St James’s
Park. With the brightly lit and constantly buzzing
...More
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Ask a question
Questions & Answers
YasminC99
6 September 2016|
Answer Show all 3 answers
Response from N_Pesty | Property representative |
Dear guest, I thank you for your message. Please note that on Sunday, September 9th, 2016 the Tour of Britain cycle race will be taking place in Central London with several road closures. I would advise you to book your Spa... More
0
Votes
Gabbi12345
1 June 2016|
Answer
Response from N_Pesty | Property representative |
Dear guest, Should you have booked a 60mns spa treatment or longer, the jacuzzi is complimentary. Should you have not booked a spa treatment, there will be a £10.00 fee for 30mns steam room and 30mns jacuzzi. We are looking... More
0
Votes
Emma60745
11 November 2015|
Answer
Response from N_Pesty | Property representative |
Dear Guest, Thank you for your enquiry. Both spas are beautiful but entirely different. From our experience, we have an excellent feedback from male guests who like the décor and ambiance and the products that we use... More
0
Votes