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Dorothy Perkins

379 Oxford Street, London W1C 2BU, England
44-171-495-6181
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Customer service lacking

Dorothy Perkins shop always has lots of offer and staff friendly and helpful but the customer... read more

Reviewed 1 week ago
duckroast
,
Bournemouth, United Kingdom
EXTREMELY, EXTREMELY BAD CUSTOMER SERVICE

Tried to get through to customer services for over 5 weeks only to be told it will be 40 minutes or... read more

Reviewed 4 December 2017
Kath M
,
Ormskirk, United Kingdom
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Dorothy Perkins offers affordable, mainstream clothing for men and women.
  • Excellent26%
  • Very good15%
  • Average0%
  • Poor0%
  • Terrible59%
1 week ago
“Customer service lacking”
3 Dec 2017
“EXTREMELY, EXTREMELY BAD CUSTOMER SERVICE”
Open Now
All hours
Hours Today: 8:30 AM - 9:00 PM
LOCATION
379 Oxford Street, London W1C 2BU, England
Mayfair
CONTACT
Website
44-171-495-6181
Write a ReviewReviews (19)
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1 - 10 of 15 reviews

Reviewed 1 week ago

Dorothy Perkins shop always has lots of offer and staff friendly and helpful but the customer service online help is completely the opposite! Tried so many times to get through but couldn't stand waiting on the phone but eventually got through after over 30 minutes...More

Thank duckroast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2017

Tried to get through to customer services for over 5 weeks only to be told it will be 40 minutes or get cut off. I have been waiting for a refund for over 5 weeks but can't get through to give any details of my...More

Thank Kath M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2017 via mobile

Ringing Dorothy Perkins of over 40 mins waiting time. Over a period of 5 days and several times in a day to be told it's over 30 mins waiting time. They need to get there fingers out and employ more people. Returning an order and...More

Thank Number82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 July 2017 via mobile

Love this store always helpful staff. Nice dresses. Unfortunately a bit small store as the choice limited.

Thank InnaJu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2017 via mobile

I was excited to visit here and was impressed with the style of the items and the prices, kind of like DressBarn. The quality wasn't amazing but I did find a dress that was really unique.

Thank ashley l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2016 via mobile

I'm completely disappointed with Dorothy Perkins iv shopped with them for years and I placed an order on the 26th December for next day delivery,I did not receive it i spent 1/2 hour on phone waiting to get through on Wednesday to be told it...More

Thank juliejohnson37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2016 via mobile

I made my order over the phone and paid need i say i also paid for express delivery. I waited 2 weeks and there was no delivery so i decided to phone as i was getting anxious only to be informed that my order had...More

Thank daphdamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2016 via mobile

I have visited the restaurant last weekend and loved the location with amazing view of the river and tower bridge. The meal was excellent and the staff was lovely and very professional. The manager made sure we were very well looked after and came to...More

Thank Zoltan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2016 via mobile

After ordering goods on line and all the difficulties that caused I have waited seven weeks for them to refund my money. Avoid using their on line service at all cost. The do not reply to emails and the telephone service is abysmal. I will...More

Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2015 via mobile

Terrible customer service, parcel has gone missing in the post and still awaiting a refund. Withholding my money for items they have not provided me with! Do not order anything from this company!

1  Thank Holiday_3335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12
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