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Debenhams

334-348 Oxford Street, London W1C 1JG, England
+44 844 561 6161
Website
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Review Highlights
debenhams- cafe on 5th floor

The cafe has so much variety of hot meals, snacks, salads and drinks. Love it. And the service is... read more

Reviewed 2 days ago
Yeok Choo E
,
Singapore, Singapore
Unable to provide a gift voucher for an item sent back via online with proof of postage

I sent an item back via post and gained no gift voucher or refund for it. Appalling service. I... read more

Reviewed 4 days ago
Sabera Salma E
Read all 224 reviews
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The place to shop for top labels in men and women's apparel, plus gifts, home furnishings and flowers.
  • Excellent20%
  • Very good17%
  • Average9%
  • Poor8%
  • Terrible46%
Travellers talk about
LOCATION
334-348 Oxford Street, London W1C 1JG, England
Marylebone
CONTACT
Website
+44 844 561 6161
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Reviews (224)
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1 - 10 of 193 reviews

Reviewed 2 days ago

The cafe has so much variety of hot meals, snacks, salads and drinks. Love it. And the service is absolutely wonderful, The staff was always friendly and helpful. And the roast carvings is to die for. I could have it daily. My family love having...More

Thank Yeok Choo E
Reviewed 4 days ago

I sent an item back via post and gained no gift voucher or refund for it. Appalling service. I had proof of postage and nothing was given as a good will gesture. I spent 2 hours on the phone. Terrible service. Really bad.

Thank Sabera Salma E
Reviewed 6 days ago via mobile

I have bought online tee-shirt from my dream store of "queens are born on October 5" .. i want to mention that paint quality is too bad.. no cleanliness is there in paint quality.. i spent 600 on this tee and it was not worthy...More

Thank ritunishu
Reviewed 8 August 2017 via mobile

I find Sutton Surrey Debenhams very unfriendly staff do not greet you. You can't find someone you have to hunt for a member of staff. It's so quiet you need to have staff with a smile. Asda is amazing you see them smile they say...More

Thank sharon g
Reviewed 6 August 2017

Absolutely disgraceful customer service. I ordered some shoes from Debenhams online. First they attached the wrong size. I had to return the shoes and they sent a new pair, which was the wrong size (again!) and even the wrong model. They didn't even include a...More

1  Thank Nextplorer123
Reviewed 27 July 2017 via mobile

Popped in here on way up oxford st, quite a few specials - only good thing to say , No aircon - broken for a year !!!! Couple of fans !!! Zero customer service and huge waits to pay Staff apathetic! A bad experience Go...More

1  Thank David B
Reviewed 23 July 2017 via mobile

Once again at Debenhams, no one available to assist us at the Estée Lauder counter. Other assistants standing about but I wasn't even acknowledged. Disgraceful service.

1  Thank Millymolly77
Reviewed 10 July 2017 via mobile

We got the scrambled eggs on toast, one with extra bacon, the other mushroom. At first, the extra bacon consisted of one shrivelled up piece for 85p but asked for another and two little cup mushrooms for an extra £1. Plus two bottles of water,...More

1  Thank Yrt212
Reviewed 7 July 2017

Same old story that you can never tell the price of anything until you get to the till and you feel like you are being duped. Ladies sunglasses had "Today Only 20% off marked price". Was it really put up there on that day -...More

Thank Mc1967
Reviewed 7 July 2017 via mobile

Big popular U.K. Department store which has wares spread over many floors. Has pretty much anything you can think of except electronic/electrical appliances. Clothes, homewares, suitcases, makeup, linen you name it. Big names galore and reasonable prices. Good place to shop for quality products.

Thank D P
Nearby
Marylebone
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
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