Harrods

Harrods, London: Hours, Address, Harrods Reviews: 4/5

Points of Interest & Landmarks • Department Stores
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
11:30 AM - 6:00 PM
About
Harrods remains at the height of British luxury retail, attracting millions of loyal customers from across the globe with its unrivalled product selection, world-class service, innovative retail theatre and historic setting. The store was opened in 1849 by Charles Henry Harrod as an expansion of his humble East End grocery and tea business. Today, it is one of the most distinguished names in the world. Seven floors and 330 departments showcase the best of luxury merchandise, from high-end fashion and accessories to the finest homewares and the latest technology. There are 28 restaurants in-store; we continue to enhance our portfolio with Galvin Demoiselle, Bentley's Sea Grill, and the institution that is The Georgian. Customers enjoy a wealth of exclusive services, such as By Appointment Personal Shopping and The Penthouse, a private suite dedicated to unsurpassed bespoke service in a beautiful environment. Other departments include the Urban Retreat at Harrods spa, a theatre ticket bureau, and The Studio, the store's interior-design service. Qatar Holding acquired the business in 2010, and it continues to guide - and invest strongly in - the store according to its philosophy: Anything is possible. Harrods continuously seeks to surpass the desires and expectations of its customers, staying true to its original motto: Omnia omnibus ubique (everything for everyone, everywhere). Harrods is located on Brompton Road, near the Knightsbridge London Underground station.
Suggested duration
2-3 hours
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Tours & experiences
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The area
Address
Neighbourhood: Knightsbridge
When millions of tourists want to shop 'til they drop, they do it along Brompton Road and its boutique-lined tributaries, including the world-renowned Harrods. And when millionaires want to flaunt what they've already got, many of them find Knightsbridge and Belgravia the perfect place to do so, often behind stately mansion walls or down quiet private mews. Delve beyond the ultra-luxe exterior and you'll find some of this city's cosiest pubs, quiet gardens, and all sorts of indie retailers and enterprises worth a short exercise in spontaneous window shopping. For those looking to take a break from shopping, Hyde Park, Kensington Gardens, and some of the city's most popular museums are nearby.
How to get there
  • Knightsbridge • 4 min walk
Popular mentions

4.0
19,436 reviews
Excellent
8,897
Very good
5,728
Average
2,978
Poor
1,001
Terrible
835

Catherine F
2 contributions
Dissapointing Harrods
Oct 2021
Visited Harrods last week and was so dissapointed in the downward changes there.

Only one staff member there on the Clarins counter asked me if she could help, and help she did, despite me lookng at different make up counters. No-one wants to make eye contact it seems or indeed help.

I went to get a juice from the juice bar and was told that I could only have a juice that day not a smoothie. Although with only two diffrerent ingredients and it's placed in the fresh fruit and vegetable area, I don't understand that at all.

I felt very dismissed as they handed my juice bottle and was told to pay 'over there' although 'over there' was not really defined as to where that was.

Then to find 'self-service' tills ...I have no words really

The general mood was very flat and with little to no interaction from the sales people I wondered why I had made the effort to get there to add to which, I had intended to spend.

Never mind. Lesson learnt.

I will leave Harrods out on my next trip and head to Harvey Nicholls or Libertys....anywhere but Harrods.
Written 20 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

John smith
1 contribution
Very bad customer service
Oct 2021 • Family
Very rude customer service!
The salesman that greets you at the channel bags & belts was very insulting certainly would not return
Written 16 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

60nantucket
173 contributions
Rude salesman in the Christmas Shop
Oct 2021
RUDE RUDE RUDE....The sales gentlemen in the Christmas shop could not have been more rude to me even if he tried. He was uninterested in checking us out, asked if we needed a bag ...we had numerous items of course we needed a bag and rolled his eyes when we asked him to bubble wrap the xmas ornaments since we traveled from the states and were afraid of breakage on the way home. I left Harrods with such a bad feeling after having shopped there NUMEROUS times in the past and I never had any issues then. Please tell me man to get his act together. WE returned to the store 5 days later to buy some children's books and the book department was AMAZING !!! The ladies , kind, lovely and so professional
Written 14 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Neil H
Manchester, UK232 contributions
Disappointed with Harrods
Aug 2021
Somebody got us a Wedding Gift from Harrods and all we wanted to do was exchange for vouchers or something else with out the person who got us the item knowing. We contacted Harrods with the reply back from them which was NO you can't.
Emailed them reply back a waste of time.
Contacted by chat and again waste of time
Written 6 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Joe H
Leeds, UK10 contributions
Great customer experience!
Sep 2021 • Couples
When selecting personalised chocolates the member of staff gave my fiancée 3 to try whilst choosing, we weren’t struggling with any choices and it’s a very nice touch, brilliant customer service and happy staff!
Written 2 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

judith1870
Tel Aviv, Israel28 contributions
Harrods London July 2021
Jul 2021
Every time we go to London its a must to visit Harrods. We found the place very clean, anything you need they have, the personnel was very kind, although none of them are English. You will have a good time shopping ....
Written 29 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Philip Smith
Brentwood, UK1 contribution
Harrods-customer service...how not to do it!!
Aug 2021
1.Fail to deliver gift voucher for 60th birthday.
2.Fail to find order details when complaint made 3 weeks later.
3.Fail to respond to complaint.
4.Fail, again, to respond to complaint chase-up.
5.Fail to explain why gift voucher is still "in transit" 5 weeks after order.
6.Fail to respond to follow-up complaint.
7.Fail to respond to negative Customer Service Questionnaire feedback.
8.Fail to arrange face-to-face meeting to resolve issue.

Question: with service levels like this is Harrods another High Street retailer on the brink of financial collapse?
Written 27 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mary K
8 contributions
FRAUD
Sep 2021 • Friends
Harrods in now committing fraud. I had a pair of Louboutins delivered to my home. I tried them on they didn’t fit I put it back into the box to exchange in store. I had them “inspected” and was told they are not in resealable condition so can’t return. 1. How are you not allowed to try on £700 shoes at home 2. If you don’t people to try them on then don’t sell online 3. This is clearly a scam to catch online shoppers with no back up. I attach the shoes which show they are absolutely fine. Since these are not my first (but certainly last pair) they are I’ll repair the soles after u wear them to death - so even if there was a problem why no just repair them - the manager told me “why would we do that” so you rather just steal £700 - I was also exchanging for more expensive shoes but never again and I will return the other pair I have home still in the box haven’t even tried them sick of these companies taking advantage
Written 26 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Michael W
Preston, UK3,461 contributions
Always an Amazing Place For a Visit
Aug 2021
We had walked all the way from Buckingham Palace then on via Knightsbridge to Harrods which is located on Brompton Road. The store is huge and really impressive. even the ground floor alone takes an eternity to walk around. A truly amazing place of a really high standard. There are six floors which cover everything including food, Fashion, perfumes etc. To view the entire store would take several hours however the do also have some restaurants where you can chillax and sooth your sore feet.
Written 19 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

binky337
Stourbridge, UK312 contributions
Afternoon tea and shopping trip
Sep 2021
Had afternoon tea here,very good experience,waiter was attentive,and food fantastic.
Then looked around the store,beautiful place,lots to see,yes it’s expensive but worth seeing
Written 15 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Harrods

Harrods is open:
  • Sun - Sun 11:30 AM - 6:00 PM
  • Mon - Sat 10:00 AM - 9:00 PM
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