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Lock & Co. Hatters

Neighbourhood:
St. James's
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Address: London, England
Phone Number:
+44 20 7930 8874
Website
Today
09:00 - 17:30
Closed now
See all hours
Hours:
Mon - Fri 09:00 - 17:30
Sat 09:30 - 17:00
Description:

Find a custom-made hat and up-scale

accessories at this fine specialty...

Find a custom-made hat and up-scale

accessories at this fine specialty shop.

read more

TripAdvisor Reviewer Highlights

Read all 29 reviews
Visitor rating
  • 17
    Excellent
  • 3
    Very good
  • 0
    Average
  • 4
    Poor
  • 4
    Terrible
Great shop

We were waited on immediately by a kind gentleman who brought me to exactly what I wanted. I was disappointed to learn that most hats are mass produced and not hand made. We will... read more

Reviewed 20 March 2016
Leo S
,
Crystal River, Florida
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29 Reviews from our TripAdvisor Community

Traveller rating
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Showing 28: English reviews
London, United Kingdom
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW

Lock & Co has been in St.James for longer than any other hat shop in the world. The family run company was established in 1676 and it is decidedly old fashioned in the sense that it provides a traditional service of personal fitting and advice. It is not the place to go for window shopping, quaint though it is. If... More 

Helpful?
Thank Mark D
LockHatters, Manager at Lock & Co. Hatters, responded to this review

Dear Mark Thank you for taking the time to leave your thoughts. I am very happy that you enjoyed your visit to Lock & Co! It's always good to hear when our customers have had a memorable experience. I hope that it won't be too long before you come in again! Best regards Michael Hagon Retail Manager More 

Philadelphia, Pennsylvania
Level Contributor
62 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
Reviewed 1 week ago via mobile

Sadly this is a spot that is both overpriced and lacks customer service skills. I go to London 5-6 times a year and know the city and its merchants quite well. Lock and Hatter failed to meet even my most basic expectations. I was ignored at a time when they were not busy. I would be happy to discuss my... More 

Helpful?
Thank Douglas A
LockHatters, Manager at Lock & Co. Hatters, responded to this review

Dear Sir, Thank you for taking the time to leave your thoughts. At Lock's we always strive to ensure that all customers have a memorable experience. If this was not the case on your visit then please accept my apologies. You may, of course, contact me at the store (0207 930 8874) and I will always be happy to discuss... More 

Indy
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 26 March 2017 via mobile

I would recommend a trip to this store while visiting London. The staff were very knowledgeable and friendly. It was a neat experience overall.

Helpful?
Thank Macy C
LockHatters, Manager at Lock & Co. Hatters, responded to this review

Dear Macy It always nice to know that our customers enjoy their visits to Locks. We hope to see you again! Regards Michael Hagon Retail Manager More 

Southampton, United Kingdom
Level Contributor
31 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 6 February 2017

I needed a straw sun hat for my unfeasibly large head and was so pampered and pleased by the most helpful lady that I am still smiling from the lovely experience! We were offered a visit to the hat museum which was actually the hi-light of our day! Definitely worth a visit.

Helpful?
Thank the finlays f
LockHatters, Manager at Lock & Co. Hatters, responded to this review

Dear Finlays F Thank you for your kind review. I am very happy that you enjoyed your visit! we always strive to provide a memorable experience. I look forward to your next visit. Best Regards. More 

1 review
Reviewed 17 January 2017

I ordered a size 57 Vienna Fedora online and when the hat arrived I realized it was too late. I immediately returned it and applied for an exchange with a size 56. The hat was on sale so I asked customer service to save a size 56 for me (which at that time was available) while the 57 was travelling... More 

Helpful?
Thank Claudio O
LockHatters, Manager at Lock & Co. Hatters, responded to this review

Dear Claudio Thank you for taking the time to leave a review. I am sorry to hear about your online order experience. Unfortunately, the sale has proved very popular and as the website transacts 24 hours a day globally hats are always selling. Due to this some hats sold out very quickly. I apologise for any disappointment that you may... More 

Level Contributor
12 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 5 January 2017 via mobile

Elegant & gentlemanly place with qualified staff, were you can find the real gentelman's hats ready to wear or custom tailored for you - the Place of tailored hats.

Helpful?
Thank SebastianLiviuCiorba
LockHatters, Manager at Lock & Co. Hatters, responded to this review

Dear Sebastian Thank you for your kind words. I am glad that you enjoyed your visit to Locks! We look forward to welcoming you again! Regards More 

Herzliya, Israel
Level Contributor
581 reviews
305 attraction reviews
common_n_attraction_reviews_1bd8 139 helpful votes
Reviewed 13 November 2016 via mobile

A beautiful hat shop going back for decades . All hand made . Go have a look and a warm welcome from the owners . If you ask about the price you probably can't afford it!

Helpful?
Thank Gidons51
Stoke-on-Trent, England, United Kingdom
Level Contributor
80 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
Reviewed 20 July 2016

Have ( up to now ) added 4 hats from Lock to my collection using their online service Hats are perfect and fit spot on. Have 2 caps, a trilby and just taken delivery of a traditional homburg..with my initials added to the internal leather band. It is beautiful. Have also e mailed the shop for help and product information.... More 

Helpful?
Thank Michael S
Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 18 June 2016 via mobile

Every time I visit London I also visit Lock & Co Hatters. Never dissatisfied when I leave, only looking forward to my next visit. The minute you walk through the door to this charming store, it feels like you walk back in time. The staff is amazing. Super professional, kind, smiling, polite, and always helpful.

Helpful?
Thank Flemming B
Crystal River, Florida
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 20 March 2016

We were waited on immediately by a kind gentleman who brought me to exactly what I wanted. I was disappointed to learn that most hats are mass produced and not hand made. We will return next year though!

Helpful?
Thank Leo S

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Staying in St. James's

Neighbourhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
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