We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Vue Cinema

Neighbourhood:
Marylebone
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Get directions
Address: 2 Stratford Place, London E20 1EJ, England
Phone Number:
+44 871 224 0240

TripAdvisor Reviewer Highlights

Read all 137 reviews
Visitor rating
  • 16
    Excellent
  • 27
    Very good
  • 20
    Average
  • 16
    Poor
  • 50
    Terrible
VUE - A Mystery Shopper Should Be Sent

Me & my wife regular haunt for movies once a month and mainly due to the lovely seats and comfort ( hence 2 stars). However cannot say the same about customer service and... read more

2 of 5 bubblesReviewed 4 weeks ago
SilverS007
,
London, United Kingdom
Add Photo Write a Review

137 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 129: English reviews
Birmingham, United Kingdom
Level Contributor
5 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

I booked online to view a film, however an error message appeared advising that they could not reserve my seats, however i may have been charged for the transaction.I went onto my online banking and sure enough i could see that the transaction was pending, so i rang up the customer service centre to advise.There was no answer, so i... More 

Helpful?
Thank Sarah L
London, United Kingdom
Level Contributor
12 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

This was supposed to be a December movie treat during the festive season with the wife. Sounds pretty straightforward and should not need to trigger a review... But at that level of rudeness and incompetence someone needs to act. Food and drinks are ridiculously expensive but that is how they make money and you don't have to eat or drink... More 

Helpful?
1 Thank Seb G
London, United Kingdom
Level Contributor
185 reviews
70 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

Me & my wife regular haunt for movies once a month and mainly due to the lovely seats and comfort ( hence 2 stars). However cannot say the same about customer service and queues. Over the months unfortunately the place has become a mess and like a playground for ..................and so on! Fairly confident a mystery shopper will be able... More 

Helpful?
Thank SilverS007
Leicester, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 13 December 2016 via mobile

We arrived at the cinema and we waited over 12 minutes for latte with extra shot (they was unsure where to put the extra shot). Then she brought the latte over which was cold as the milk was not heated up. Then when we had pointed this out she states do you want me to remake it and we said... More 

Helpful?
Thank rishik7
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 7 December 2016 via mobile

Me and my partner went to see that doctor strange which was one of the worst films I have ever seen. The cinema where we went to see it is very nice and there is plenty of room for your legs. Overall I would go again to watch a better film.

Helpful?
Thank Michelle L
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 26 November 2016 via mobile

1. They couldn't find my tickets with either my booking reference or name. They found it via my name. 2. Ordering a hot dog and they asked what option I wanted. I asked what options they had and she told me to look at the board at the other end. 3. They wanted me to wait 20 mins for a... More 

Helpful?
Thank Christian S
Bournemouth, United Kingdom
Level Contributor
626 reviews
280 attraction reviews
common_n_attraction_reviews_1bd8 270 helpful votes
3 of 5 bubbles Reviewed 26 November 2016 via mobile

If I hadn't pre booked I don't think I would have chosen to step inside here. Wouldn't choose to go here to see an "ordinary cinema film release" It is chaotic when you walk in there. Really not clear where you should be going or to who you should show your tickets too. Very messy with litter & debris in... More 

Helpful?
Thank places2seeplaces2go
Boston, United Kingdom
Level Contributor
66 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 5 October 2016

After several years since I had been to the cinema the wife and I booked two tickets for the afternoon screening of Bridgette Jones Baby at Scunthorpe. The guy at the ticket desk was chatty, friendly and engaging so we are off to a good start. The film was showing on screen 2 and I was well impressed with the... More 

Helpful?
Thank Billytwosheds
London, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 October 2016

VUE Cinemas - they manage to turn what would otherwise be a wonderful day out with the family to the movies, into a stressful, unenjoyable experience. First off, queues to get a ticket at the Acton Park Royal Cinema are so long, you will generally miss the first part of your film - unless you manage to arrive a good... More 

Helpful?
Thank baby-bunnie17
Glasgow, United Kingdom
Level Contributor
69 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 September 2016 via mobile

Well it's a wow cinema and a lovely complex but let's be honest you do pay top dollar for it Nice way to end a shopping day or a mid shopping break

Helpful?
Thank ecosquirrel2015

Travellers who viewed Vue Cinema also viewed

 

Been to Vue Cinema? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Vue Cinema and other visitors
2 questions
Ask a question
east london uk
1 month ago

See all questions (2)

Questions? Get answers from Vue Cinema staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?

Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
Explore this neighbourhood