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Laura Ashley

116 Reviews
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Laura Ashley

116 Reviews
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W1 256 Regent Street, London W1B 3AF England
Getting there
Oxford CircusUnderground1 min
Bond StUnderground7 min
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Ghosts, Ghouls & Gallows: London Virtual Tour
Historical & Heritage Tours

Ghosts, Ghouls & Gallows: London Virtual Tour

231 reviews
Discover the haunted side of London on a virtual ghost tour that reveals haunted houses, cemeteries, and harrowing historic tales. A great way to learn more about London without leaving the security of your own home, this tour includes an array of interesting details from your guide. Plus, interactive quizzes keep you engaged and ensure you don’t get bored. All tour times are in the British Summer Time timezone.
US$6.93 per adult
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blossom20132013 wrote a review Jul 2020
Addlestone, United Kingdom70 contributions78 helpful votes
Cant belief when I went in to see there reviews that other people had the same experience as me in weybridge branch. Being look down at when your shopping in store [ black hair lady who might be the manager] and when there was a 30 %discount she didnt take off bill ,but when you point it out to her ,she just look at you like you are a trouble some customer ,no apologies . I feel better now knowing other people had the same experience as me Awhaha lol
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Date of experience: July 2020
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dick&sandra wrote a review Jul 2020
Colombo, Sri Lanka223 contributions58 helpful votes
DO NOT VISIT THE WEYBRIDGE STORE!! It was my second ever visit to Laura Ashley. The first visit was in the Putney store. Fabulous staff. I visited the Weybridge store and purchased a beautiful mirror 30 June. Staff were friendly. Returned 3 July and saw a lovely bed and a sofa circ £2000. I cheekily asked if they can “chuck in” the soft furnishings such as the bed sheet and the quilt. The lady at the time said she can’t do the quilt but can do the sheets and the pillows. I didn’t expect the pillows but was surprised she offered me the pillows and pillow cases. I was told only the manager is able to dismantle the bed as she has done this numerous times however she is not due in until the following day (Sat 4 July). I offered to dismantle it but was told it would take some time. I agreed to return the following day to collect the sofa and bed with a note to the manager of the verbal agreement that the soft furnishings would be included. I duly paid and left my number as their telephone line was disconnected due to non payment of the bill. Expecting a call first thing the following day, I receive a call at 11am to inform me no soft furnishings will be included and to my surprise the bed will NOT be dismantled because (and I quote) “don’t have the time and cannot be bothered”. That left me speechless. To add insult to injury the manager then said “why don’t you go to Argos to buy your soft furnishings”. I tried to explain a verbal agreement was made to dismantle the bed in addition to the soft furnishings. It wasn’t a deal breaker but what if I had taken the soft furnishings the day previously, would she then pursue me for this? I turned up at the store and I went to the front of the 15 strong queue and asked does one need to queue or shall I start dismantling the bed. She replied you have to join the queue and wait!! At this point I thought this woman was seriously in need of customer service training. Unfortunately the lady who gave me the verbal agreement was off work that weekend. As I packed up and moved my goods from the shop, a staff member shouted to a customer “a bed was exiting the store and you need to move now” repeated twice in a derogatory manner. I was stunned at this woman’s behaviour towards the customer. In addition to this, another customer left the store in tears as she was unable to return an item to the store. There are some bad apples everywhere and unfortunately I witnessed 2 in one day. Personally it’s laughable that someone would begrudge a customer a bed sheet and to say go to Argos instead of saying “you can purchase items at Laura Ashley” makes me wonder why is she working in customer facing roles. I would have happily gone back and purchase a bed sheet as they were on sale at 70% off. I don’t know the reasons why Laura Ashley have gone into administration but the customer service from some employees is abysmal. I genuinely felt sorry for the lady who was shouted at. Visit the staines store. The staff there are much more friendlier. With regards to the furniture, i got an absolute deal. A lovely bed, mattress and sofa. Ironically the bed only took 20 mins to dismantle which I am happy i did myself. Visit the Weybridge store at your peril
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Date of experience: July 2020
1 Helpful vote
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nisha j wrote a review Jun 2020
3 contributions3 helpful votes
Criminals!Taking money off people knowing the orders will not be fulfilled.DO NOT BUY FROM THEM! Bought furniture for £2000 in February. Was assured all is well and it has been fulfilled.Then they sent a blunt letter saying they will not fulfil my order therefore i need to apply for section 75. I paid by cash which means i won't be getting my money back. Realising i may never be able to claim i asked if i can have the furniture that is still selling on their website. To my suprise i was told i cannot swap for that furniture.so they have my money and won't send me furniture that i ordered but happy to sell what's on the website to others?How are these criminals being allowed to trade still?Shocking. I have lost all respect for the company and will never buy from them again ever.They have lost loyal customers as i,my mother-in-law and my mother and our friends will never buy from them and many people won't going by what i have read. They have treated loyal customers appallingly. Shame on you Laura Ashley!
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Date of experience: February 2020
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EnglandTraveller101 wrote a review Jun 2020
England63 contributions25 helpful votes
Like thousands of customers who have been lied to on several occasions, I'm disappointed at the service received. Paid in full for sofa and snuggler in January and had to chase credit card for refund. Paid for interior design service that never happened, received faulty curtains and have hundreds on a gift card that is worthless.
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Date of experience: January 2020
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SusanH wrote a review Jun 2020
1 contribution1 helpful vote
In early March 2020, I purchased £3,500 of furniture from LA. In store they took my money under false pretences, knowing that the order would not be fulfilled (see other customer complaints). Like so many other loyal, long-standing customers in my position, I am now left with no furniture, no refund, no letter of explanation, no official document stating the order was cancelled. NOTHING! ZILCH, RIEN, NOWT! Upside is that I do have half a Clifton bedroom suite; downside I can no longer match it up with the remaining furniture. Before the Customer Helpline went into meltdown, I too was reassured that PwC the Administrators would honour all order. LIES!! Gordon Brothers have now cherry-picked all the best bits of the LA empire and have left PwC with all the rest. Apparently the head of Brands at Gordon Brothers was humbled to acquire such an iconic brand. In order to maintain some dignity in the brand, would it not have been prudent for them to spend time, money and effort by honouring old orders, thus maintaining customer loyalty, which they insist is key (see article in Newswire. Clearly asset strippers, aka corporate sociopaths do not understand the concept of loyalty. It must be redacted from their corporate dictionaries. The outcome now is that the LA brand is toxic. Who in their right mind is going to order any furniture from the miserable range they are offering online, when it clearly states that they will NOT OFFER REFUNDS OR RETURNS. The only way forward is to now claim the money back from the card people under Section 75 of the Consumer Credit Act or hope and pray for a miracle that the company which made the furniture is bought from PwC and resumes manufacturing.
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Date of experience: March 2020
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