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Laura Ashley

W1 256 Regent Street, London W1B 3AF, England
+44 20 7437 9760
Review Highlights
Appalling after care

I spent over £3,000 on a sofa, 2 chairs and a foot stall. Any spillage on the material results in a... read more

Reviewed 1 week ago
via mobile
Poor Business Practices and Zero Customer Service !

What an appalling company to deal with. I ordered some soft furnishings that I was told would... read more

Reviewed 9 September 2017
South West England, United Kingdom
Read all 62 reviews
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  • Excellent1%
  • Very good1%
  • Average3%
  • Poor3%
  • Terrible92%
1 week ago
“Appalling after care”
9 Sep 2017
“Poor Business Practices and Zero Customer Service !”
W1 256 Regent Street, London W1B 3AF, England
+44 20 7437 9760
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Reviews (62)
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1 - 10 of 59 reviews

Reviewed 1 week ago via mobile

I spent over £3,000 on a sofa, 2 chairs and a foot stall. Any spillage on the material results in a pink stain. It looks horrendous. Laura Ashley don't want to know. They work on the premise that customers are wrong and they are right....More

Thank JoJoSurbiton
Reviewed 9 September 2017

What an appalling company to deal with. I ordered some soft furnishings that I was told would arrive within 5 days. Over a week later and having heard nothing I contacted their so called Customer Services Department and after several days waiting for a response...More

1  Thank XTrueX
Reviewed 6 September 2017

The worst customer service I have experienced in a very long time. They put you on hold for 10 minutes, then cut you off. You call back and hear a message saying there's a queue in front of you and they shut at 6pm so...More

2  Thank jayney054
Reviewed 12 July 2017

This is the second time I have purchased furniture from the same range. Each time some of the items that have been delivered are damaged. Getting a replacement is a nightmare!

1  Thank Mrs_G_10101
Reviewed 20 March 2017

Booked design service on advise of LA in Amersham. Booked a specific person by name, on recommendation of LA in Amersham. She turned up nearly 2 hours late, consequently the time I had allocated to this ran into family arriving for visit. The design ended...More

3  Thank JJJar
Reviewed 10 March 2017 via mobile

Purchased bed from Laura Ashley mattress so bad could feel springs on top and wire all around bed Laura Ashley see a Fira inspector who said in his report it met the mattresses requirements but when asked would he sleep on it he said no....More

2  Thank Ell1963
Reviewed 8 March 2017

I would have scored zero if this was possible. I purchased a lamp last week in my local store and made a special trip to another store to source a suitable lamp shade. When I arrived home with the shade, it slipped right over the...More

3  Thank an0n777
Reviewed 8 March 2017

I bought four cushions just over a year ago. They have split at the seams and have tears in the fabric. When I contacted customer services, they simply said that the law wa that they didn't have to replace anything over a year old, even...More

5  Thank Andrew B
Reviewed 4 February 2017

I visited this store yesterday between 11.30 and 12. I looked at some of the racks then picked up a dress went into changing room , tried it on, checked my shopping list, came out changing room, put it back on the rack. No one...More

1  Thank hml516
Reviewed 3 February 2017

If I couldhave given a zero score I would have. After parting with £3,500 of hard earnt cash for 2 x Gloucester sofas I was horrified when after 3 months the seat pads looked completely knackered! I called customer service, please don't be fooled by...More

7  Thank Jooie
The go-to district for a good time in London, Soho
hosts a wealth of world-class theatres and a
compelling lineup of cafes, restaurants, pubs, bars,
and clubs. At Soho's core is London's original Red
Light District and the epicenter of the LGBT scene –
and thus the city's hottest nightlife. For shopping
enthusiasts, Soho is not only the home of London's
greatest concentration of boutique shops, but also the
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