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Laura Ashley

W1 256 Regent Street, London W1B 3AF, England
+44 20 7437 9760
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Review Highlights
Poor customer service

We purchased two lights from Laura Ashley a couple weeks back, however when they arrive one was... read more

Reviewed 6 days ago
Chloe H
via mobile
Rip off customers - avoid!!!

Be warned if you buy any product from Laura Ashley they will be very unhelpful if you want to... read more

Reviewed 3 weeks ago
timg69
,
London
via mobile
Read all 83 reviews
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Overview
  • Excellent2%
  • Very good1%
  • Average2%
  • Poor6%
  • Terrible89%
6 days ago
“Poor customer service”
3 weeks ago
“Rip off customers - avoid!!!”
LOCATION
W1 256 Regent Street, London W1B 3AF, England
Soho
CONTACT
Website
+44 20 7437 9760
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1 - 10 of 80 reviews

Reviewed 6 days ago via mobile

We purchased two lights from Laura Ashley a couple weeks back, however when they arrive one was smashed and the other was wonky once we put it up. So I contacted customer service who were very slow and not helpful at all. They are not...More

Thank Chloe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Be warned if you buy any product from Laura Ashley they will be very unhelpful if you want to return it. I bought a gift for my Mother which wasn’t suitable. Came back with my receipt (a gift receipt) to find out you can’t get...More

Thank timg69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I ordered a mirror for £78.75. When I received it a few days later, the price had reduced to £63 which is a 20% reduction. I spoke to LA customer service and they would not refund the difference. I ordered the item again for £63,...More

Thank Stuart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago

We had an amazing visit to Laura Ashley in central London. We went to look but actually had a great shop there! Wallpaper is so expensive in New Zealand and we got something different of excellent quality at a great price and it is different...More

Thank ChristchurchQuality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I have shopped at Laura Ashley for years as love their colours and styles. However I ordered a couple of rugs & some wallpaper recently to be delivered to Portugal. I knew I was taking a risk, as wouldn't be able to return if they...More

Thank hilary h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2018

Do not buy these sofas. They are SO uncomfortable! We would rather sit on a park bench. We have 2 velvet sofas, 2 weeks old & we hate them. Thought we were buying quality.

Thank DavidMotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2018

because i have not used my gold card recently, I received a letter from l ashley telling me to make a purchase or cut my cardup. I have been a customer for over thirty years and my home is literally everything from there.spent 40 minutes...More

Thank carlicruick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2018 via mobile

I purchased several items of clothing from.Laura Ashley/ Limerick City Branch. The worst buy was a navy blue coat valued around €120 , I've worn it four times and the material looks like its a year old. ( bobbled, worn). The wool skirts are nice...More

Thank realtoggalway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2018

I thought that by buying from Laura Ashley, and paying more than double than Ikea, I would get better quality. They daybed I got has slats that are so rough, they need sanding and every time the mattress touches down and moves or I lift...More

1  Thank Konstantinos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2018

I bought a leather handbag (on line) in January to use for work. I noticed after approximately six weeks of use that the stitching on the handle were coming undone. I contacted customer services who asked me to send pictures of the handle which I...More

Thank hmagbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nearby
Soho
The go-to district for a good time in London, Soho
hosts a wealth of world-class theatres and a
compelling lineup of cafes, restaurants, pubs, bars,
and clubs. At Soho's core is London's original Red
Light District and the epicenter of the LGBT scene –
and thus the city's hottest nightlife. For shopping
enthusiasts, Soho is not only the home of London's
greatest concentration of boutique shops, but also the
...More
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