We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.


W1 196 Tottenham Court Road | The Heal's Building, London W1T 7LQ, England
+44 20 7896 7451
Review Highlights
Worst customer service on the planet

I ordered a dining table from Heal's and they delivered the wrong product. I tried to reschedule... read more

Reviewed 5 July 2017
Jeffrey R
London, United Kingdom
via mobile
Great Store and In-store Service, Terrible Delivery Service

We recently bought a new home and my hubby and I have been keen on some of the Italian furniture... read more

Reviewed 8 June 2017
London, United Kingdom
Read all 25 reviews
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
More than simply a store, our historic flagship building is a landmark of London’s west end. First opened in 1854, our flagship store offers 42,000 square feet of retail space over three floors. The ultimate destination for designer furniture, lighting and homewares, the building plays host to dedicated design showrooms for Ligne Roset, Kartell and Vitra as well as our in-store services such as Made for You furniture and a bespoke Styling Service.
  • Excellent44%
  • Very good16%
  • Average12%
  • Poor0%
  • Terrible28%
8 Jun 2017
“Great Store and In-store Service, Terrible Delivery Service”
2 Dec 2016
“Poor service”
Open Now
All hours
Hours Today: 10:00 AM - 7:00 PM
Suggested Duration: 1-2 hours
W1 196 Tottenham Court Road | The Heal's Building, London W1T 7LQ, England
+44 20 7896 7451
Write a Review
Reviews (25)
Traveller rating
Traveller type
Time of year

1 - 10 of 21 reviews

Reviewed 5 July 2017 via mobile

I ordered a dining table from Heal's and they delivered the wrong product. I tried to reschedule the delivery but they could not offer anything convenient after I had already taken a day off work, and acted like they were doing me a favour by...More

1  Thank Jeffrey R
Reviewed 8 June 2017

We recently bought a new home and my hubby and I have been keen on some of the Italian furniture offered by Heals. So we went in and spent a substantial sum on new items, including some big pieces within the Riva range. I must...More

1  Thank BeeHonest2015
Reviewed 7 May 2017 via mobile

What a haven, a place to sit quietly and enjoy peace in the centre of London. Excellent staff, lovely food and comfy seats. What more could you want.

Thank Sydes2
Reviewed 7 May 2017

Heal's has a long heritage of supporting the best of good design, and it is always a delight to explore. The prices reflect the quality, but their sales are awesome. They hold occasional exhibitions related to design, the last being this year's Modern Craft Market...More

Thank Ian C
Reviewed 30 December 2016 via mobile

I had the best mulled wine of our Christmas trip to London. Along with tasty cake, comfy sofas and peace and quiet. I consider this cafe to be one of my best finds in the area. Do visit.

Thank Sydes2
Reviewed 3 December 2016

This is a lovely flagship store but let down by poor service. We wandered around the candle/gift area and nobody approached us to see if we needed help as they were too busy chatting to each other. When we picked up items to purchase we...More

Thank LAW64
Reviewed 17 November 2016

Great selection of products, from classic Vitra pieces, to up-and-coming designers, to vintage old Heals furniture. Wide range of price points to suit all budgets and a stylish cafe serving decent coffee and food. Staff could do with being a touch more helpful, but aside...More

Thank northlondonchap
Reviewed 3 November 2016 via mobile

By far my favourite home interior shop in the country. The friendly doorman welcomes you into the Pandora's box of cutting edge design mixed with affordable timeless household items. Ever wondered where the home owners in magazines find their inspiration? Jump off the tube at...More

Thank BillyBullion
Reviewed 13 October 2016

My heart is still in Heals having spent a few ££££'s in here on wonderful furniture. The designs and quality are second to none and such a change from the craziness of Oxford Street and those cheap furniture and bed stores. the staff know their...More

Thank Ray F
Reviewed 19 May 2016 via mobile

Now I don't like pushy sales staff, but I do at least like to be acknowledged. I spent an hour in Heals browsing, researching and getting inspiration for potential future purchases. Not once was I approached by any sales staff. Much of my experience was...More

3  Thank lolaandceline
Snuggly nestled within Central London is academic and
leafy Bloomsbury, an area that boasts walking distance
access to many of London's most popular attractions.
It is also home to some of Britain's most celebrated
museums, including the must-see British Museum.
Despite an understandable popularity with students,
tourists and day trippers, vast sections of Bloomsbury
retain a quiet, residential feel year round and
Nearby Restaurants
Gigs Fish and Chips
460 reviews
.07 km away
Spaghetti House - Goodge Street
373 reviews
.14 km away
Hiba Street
20 reviews
.07 km away
The Crazy Bear - Fitzrovia
538 reviews
.15 km away
Nearby Attractions
Grant Museum of Zoology
376 reviews
.31 km away
Petrie Museum of Egyptian Archaeology
165 reviews
.27 km away
BT Tower (The British Telecom Tower)
38 reviews
.30 km away
Bloomsbury Farmers Market
22 reviews
.34 km away
Ask a question
Questions & Answers
23 October 2017|
Response from Toml606 | Property representative |
Hello, Thanks for your query. We love dogs and they're more than okay for our store. The Ambrose cafe usually loves dogs too, but I'd always double check directly with them by calling 0203 538 3840 Have a great rest of your... More