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O'Neill's - Carnaby Street

190 Reviews
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O'Neill's - Carnaby Street

190 Reviews
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Location
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37-38 Great Marlborough Street, London W1F 7JF England
Getting there
Oxford CircusUnderground3 min
Piccadilly CircusUnderground8 min
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Ghosts, Ghouls & Gallows: London Virtual Tour

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Discover the haunted side of London on a virtual ghost tour that reveals haunted houses, cemeteries, and harrowing historic tales. A great way to learn more about London without leaving the security of your own home, this tour includes an array of interesting details from your guide. Plus, interactive quizzes keep you engaged and ensure you don’t get bored. All tour times are in the British Summer Time timezone.
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190Reviews1Q&A
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J M wrote a review Dec 2020
1 contribution
Came in a few weeks ago for a burger and pint and the staff were so rude. We were ignored the moment we came in and when someone finally came to greet us, it felt like we were being interrogated on the door before being put on a table and told we could order with them. 15 mins later we finally get their attention and order. Food and drinks come and all is fine. Chips were really tasty. However, did not feel welcome here, staff treat you like you're an annoyance.
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Date of experience: November 2020
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FrankieC wrote a review Dec 2020
12 contributions6 helpful votes
Upon arrival (after a shopping trip) we were told that children had to be out by 4pm (which is super early for kids to leave a restaurant pub) bearing in mind it was only 2.30pm. The man at the door (perhaps a manager) informed my sister 3 times within the conversation that children had to be out by 4pm. The staff throughout were so rude. We eventually got seated and asked for menus at which the waiter went to get them and then threw them on the table. When the drinks arrived the waitress left them at the end of the table, didn’t even hand them out. The waiter who took the food order put a side through as a main dish and tried to charge me for it (luckily they demand you pay before bringing your meals out). He didn’t seem to have common sense to know that I only ordered one main and a side not two mains! After waiting some time for the food the waiter left without realising we needed cutlery to eat with and when we asked for some they looked at us as if we were aliens. It was a shame because the place in itself is nice and had beautiful Christmas decorations but the staff was a big let down.
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Date of experience: December 2020
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Darcy002 wrote a review Dec 2020
London, United Kingdom30 contributions26 helpful votes
If I could give no stars I would sat for 15 minutes trying to get a drink and menu after being seated gave up in the end
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Date of experience: December 2020
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GrubandLiquor wrote a review Oct 2020
Kent2 contributions1 helpful vote
Peak of 2nd wave and this is social distancing by an established brand (picture). We all felt really unsafe and staff literally did not care. All tables inside and outside less than a meter apart. No regard for the public's safety. Most groups 6plus! Avoid.
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Date of experience: October 2020
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Gary C wrote a review Oct 2020
Forfar, United Kingdom140 contributions65 helpful votes
Went here a few years back when in London, had a great breakfast, so went back again and once again breakfast superb , really good portion and friendly staff, def worth the return visit .
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Date of experience: October 2020
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Response from RaulD0814, General Manager at O'Neill's - Carnaby Street
Responded 19 Oct 2020
foodie1903,your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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