Ace of Diamonds

Ace of Diamonds, London: Address, Phone Number, Ace of Diamonds Reviews: 2.5/5

Ace of Diamonds
2.5
Speciality & Gift Shops
About
Suggested duration
1-2 hours
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Tours and Tickets
The area
Address
Neighbourhood: Holborn
Inner London’s busiest streets crisscross quiet cobbled lanes for an effect that can be urbane or quaint – or an intriguing blend of both – depending on the particular corner you turn. Due to its especially convenient location, bustling Holborn hosts an excellent range of hotels, eateries, and shops to suit practically any taste or budget. With major attractions like the British Museum and Somerset House as well as popular areas such as Covent Garden and Soho all just a short walk away, Holborn is a smart base from which to explore London.
How to get there
  • Farringdon • 3 min walk
  • Chancery Lane • 4 min walk

2.5
10 reviews
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
6

Lorraine B
6 contributions
Diamond fell out if 10k engagement ring
May 2019 • Couples
We purchased an engagement ring for 10k, & within 6 months a corner diamond fell out on the week if my wedding in Ireland. So I had no engagement in my wedding day! When I returned fir repair, I got a lame "sorry" not even a glass of prosecco! Apalling service! AVOID
Written 15 April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Thebestweddingsinger
Sarratt, UK23 contributions
terrific place
Aug 2018
fabulous choice of gems and gold jewellery. very nice staff, helpful and friendly with lots of patience.
Written 25 April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Natasha C
4 contributions
AVOID. AVOID. AVOID.
Oct 2018 • Couples
After five months of having my gorgeous ring one of the diamonds fell out. I was heartbroken as I couldn't find it anywhere. I went to the jewellers thinking they would help but the lady blamed it on me from the moment I stepped in saying I must have caught it on something. You would think that something you wear for life could withstand putting my hands in my pockets!! They said I would have to pay as the warranty clearly doesn't cover shoddy workmanship. Do not buy from here.
Written 22 October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Pink038
London9 contributions
Very disappointed with after service
Sep 2016 • Couples
Diamond fell out of ring within the first year. Ace of diamonds denied any fault with manufacturing. Appalling after service and would never buy from this company again.
Written 9 September 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Carrie R
4 contributions
AVOID
Aug 2016 • Couples
I have been putting of writing this review as I didn't want to rock the boat while waiting for my ring to be repaired and returned. However, I am sat here now waiting for the manager, while the staff giggle at me and try to get me to leave to go to a coffee shop until she gets here! I have never been so let down during a purchase that we made of such value. Would have been treated better if I brought off amazon! We came in originally with an idea in mind that I wasn't sure was possible for my engagement ring. The manager assured me it was possible and they they will make it for us. After choosing a design, I left they rest to my partner and the jewllers (wanting some element of surprise) After my partner proposed to me, I heard the ring rattle. YES the diamond was loose (I had the ring on for 5 minutes) I returned to store and they "fixed" the problem. But to include an unnecessary dig that the ring had been bashed?! While in store, I wanted to direct my conversation back to my original plan for the ring. Which was for the wedding band to sit inside the ring. They said that as I haven't purchased the wedding band they had sold it on and the only was to see my design was to get a wedding band made!! The manager then came in to say it hadn't in fact been sold as they haven't sold any of these rings since my partner collected the engagement ring. But that they have no way of finding it as it would be a "needle in a haystack" I asked them to put some effort in to look as we had paid for a design I was yet to see if it worked. The staff were rude and at every opportunity laughed at me as discreetly as they could. Not discreet enough I left. Very disappointed. But to return as within half a day the diamond was loose again. To be told again, it had been bashed?! This time they told me the wedding ring had definitely been sold. And they half heartily looked for a match with no luck. I am now here, waiting to see my ring as one (and repaired) after the manager text me a fuzzy picture of my ring with a wedding band. And guess what?! They have been separated and I am unable to see them together!!! Still sat here... over an hour with no offer of a drink! UPDATE: Left crying after being spoke to like an idiot! I have a ring that I hope I never need to return! I feel lost and don't know what to do. This cost the same as a round of IVF! It's tainted the while experience and I don't feel like a can do anything except sit here and cry! AVOID THIS PLACE AT ALL COSTS. THERE HAS TO BE BETTER JEWLLERS OUT THERE!
Written 4 August 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

858sally
Enfield, UK1 contribution
Excellent sales and after sales service
Jul 2016 • Couples
I bought my engagement ring, my eternity ring and my partners ring from The Ace of Diamonds and have been given excellent service from this jewellers. I find the staff and owners very friendly and helpful and would highly recommend them to any one who is interested in buying any sort of jewellery you require. Mark has helped me every step of the way on my purchases and taken into account what I wanted and what my budget was. What a fantastic experience!!!!!!
Written 17 July 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

SaritaShira
Richmond, UK20 contributions
Avoid Ace of Diamonds Hatton Garden
Jul 2015 • Couples
Avoid Ace of Diamonds Hatton Garden. A diamond fell out of my engagement ring only a few months after purchase at Ace of Diamonds Hatton Garden. The ring had a missing diamond at the time of purchase when it was on display, which the shop replaced, promising to strengthen the stone setting at the same time to make sure it would not happen in the future. Four months after purchase, the diamond fell out of the ring. The shop repaired it free of charge, and promised (again!) that they had made the stone setting more secure so that it would not happen again. Two months later, the diamond fell out again. The staff did not seem to think that a stone falling out three times in six months was a problem on an engagement ring that is supposed to last a lifetime. They offered to repair the ring but not to refund us. We were unhappy because Ace of Diamonds Hatton Garden had promised this would not happen again after the shop assured us (twice) that they had strengthened the stone setting. Finally we were given a refund one month later but only after we phoned them over and over again. I would strongly advise you to avoid Ace of Diamonds Hatton Garden.
Written 8 November 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

701helencardiff
Cardiff3 contributions
A Lovely Experience
Oct 2015
The staff were very helpful and did not push the sale. The details of the ring in which I was interested were written down for reference when I was initially looking which proved useful later. When I returned later to buy the ring I was advised that the re-sizing would take approximately an hour. This timing was correct and I walked away with my valuation certificate and diamond certification (together with my lovely ring) within an hour and half of purchase.
Written 2 November 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

DKAKTravels
Oakley, UK4 contributions
No interest in post sale issues
Jul 2015 • Solo
I purchased my engagement ring at Ace of Diamonds back in 2006, I've never had any problems and the service at the time was great. As such we went back on our 5th Wedding Anniversary to purchase an Eternity ring. The service wasn't the same as before, lacked the personal touch but having found what I wanted we went ahead. I've been disappointed with the quality of the ring ever since. It's now lost 4 diamonds and the band has snapped after 2.5 years. I got the first two diamonds replaced locally as I put it down to bad luck. However when the band snapped and two more different diamonds fell out I went back to discuss with the shop. The lady I spoke to was instantly dismissive. How can you expect to come back here 2.5 years later and ask us to repair it. She gave me numerous reasons why it wasn't their fault - and she may well be correct. Having had no issue with my engagement ring and wearing it in the same way I wanted to ensure that the quality of the platinum was as it should have been and the settings had been made correctly. I didn't expect them to repair or replace free of charge, but I did expect them to be interested and see if there was anything that could be done. I was very disappointed, I shan't be going back and wouldn't recommend. Normally you don't have problems with jewellery but to have that attitude post-sales is very disappointing.
Written 2 July 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

TKingy75
1 contribution
Fantastic Staff & Service
Apr 2015 • Couples
I came to Hatton Garden to purchase an engagement ring with my fiance and spent a good few hours trapsing up and down the street trying to find the perfect ring. We went into Ace of Diamonds as it was one of the only shops that really stood out and had such a huge selection on display in their window. The staff were very helpful from the minute we walked in and after explaining what we were looking for we were given plenty of choices and ideas and found the ring my fiance loved. We will definately be going back to this store for future purchases
Written 12 April 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
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