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Emma Bridgewater Factory

Open Now: 9:30 AM - 5:30 PM
Open today: 9:30 AM - 5:30 PM

Emma Bridgewater Factory
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Certificate of Excellence
Traveller Overview
  • Excellent67%
  • Very good19%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
“seconds shop”(63 reviews)
“afternoon tea”(66 reviews)
About
The Emma Bridgewater factory lies in the heart of the historic Stoke Potteries region, in a sunny Victorian factory on the banks of the Caldon Canal. Join us on a factory tour, try your hand at decorating a piece of your very own unique pottery...more
Open Now
Hours Today: 9:30 AM - 5:30 PM
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Suggested duration: 2-3 hours
Contact
Lichfield Street, Stoke-on-Trent ST1 3EJ, England
Website
+44 1782 201328
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Reviews (552)
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LanguageEnglish
356
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Show reviews that mention
All reviews decorating studio seconds shop afternoon tea pottery painting walled garden cake half pint polka dot egg cup main shop each piece gift shop excellent tour couple of weeks informative tour quiche my mum
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1 - 10 of 542 reviews
Reviewed 3 days ago

A lovely interesting day on the factory experience. To be taken through the unique procedure in the production of this lovely pottery made and decorated by such lovely talented staff of whom Emma Bridgewater and Matthew Rice must be very proud off. This was followed...More

Date of experience: December 2018
Thank Lynne D
Reviewed 6 days ago

We went on a factory experience day, and the whole experience was lovely. An easy start, not too early, with a factory tour which lasted around an hour. It was lovely to understand the details of the processes that each piece goes through and to...More

Date of experience: December 2018
Thank Alan G
Reviewed 1 week ago

I went to Emma Bridgewater on wed 5th dec 2018 for the factory tour and it was very interesting.Jane who took us around the factory was very friendly and knowledgeable.It was very interesting seeing all the different processes.The factory was a happy place to visit,Happy,friendly...More

Date of experience: December 2018
Thank jac720
Reviewed 1 week ago

My visit was full of joy ,the staff is so lovely and all the products are amazing, we had tea at the lovely cafe and we shop to drop was just Fab

Date of experience: August 2018
Thank Walter A
Reviewed 1 week ago via mobile

Fantastic Saturday afternoon out with friends. Lots of parking available but a slightly hilly walk from the carpark to the pottery painting. Pottery painting is reasonably priced for items the items range from £7 upto £50 from an egg cup to a large tea pot....More

Date of experience: November 2018
Thank 224sarahj
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 1 week ago

Thank you for your lovely feedback which we really appreciate. We will pass on your friends' views about the bread to our kitchen team who will certainly take it on board. Thank you for taking the time to share your experience and we hope to...More

Reviewed 3 weeks ago via mobile

Four of us spent a day (our 2nd visit) Factory tour was interesting & exciting such a buzz to see how our pieces are made & decorated. We had booked Afternoon Tea which was amazing, plenty to eat and served on EB of course. Next...More

Date of experience: November 2018
Thank Primrose2002
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 1 week ago

We're so very pleased you enjoyed your visit to Emma Bridgewater and thank you for taking the time to share your thoughts which we very much appreciate. We hope to welcome you back to the Factory again soon.

Reviewed 4 weeks ago

Pottery heaven. I didn't take the factory tour, but spent a lot of time shopping in the seconds section, and also the good stuff. Purchased lovely mugs to give to family members. But the best was the English Cream Tea at the little restaurant they...More

Date of experience: November 2018
Thank rycharde_madethis
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 1 week ago

Thank you for your lovely feedback and we hope you can visit us again one day to enjoy the behind the scenes tour. Thank you again.

Reviewed 4 weeks ago

My friend and I enjoyed a visit to the factory with our four children ages range from 7-11 in half term for some Halloween fun. Started with a trip round the factory which was so interesting even the kids were fascinated watching throw the plates...More

Date of experience: October 2018
Thank Kay H
Reviewed 9 November 2018 via mobile

Fantastic day, tour was really interesting and makes you fully appreciate the work that goes into each piece of pottery. Afternoon tea was yummy and the decorating studio was so much fun. All the staff were friendly and helpful and clearly passionate about what they...More

Date of experience: November 2018
Thank Michelle N
Reviewed 4 November 2018

We would have loved to visit the factory but it was closed due to a resent fire! The cafe & shop were lovely very friendly staff!

Date of experience: October 2018
Thank Campanellis
Steph W, Public Relations Manager at Emma Bridgewater Factory, responded to this reviewResponded 6 November 2018

Thanks for your kind comments and the good news is that our factory tours have now resumed and the decorating studio is open again. We hope you might visit us again in the future and really look forward to welcoming you back to the Factory.

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Questions & Answers
Ask a question
Mumofone3
1 September 2018|
Answer
Response from Steph W | Property representative |
Hello; yes both our shops, the cafe and the studio are wheelchair accessible. There is an outside ramp to the main door in the gift shop and there is a ramp down into the factory shop via the cafe entrance. Our factory tour... More
0
Votes
musicqueenLondon
30 April 2018|
AnswerShow all 7 answers
Response from Steph W | Property representative |
Hello and sorry for the delayed response. Our menu isn't online as we often change it but we have a daily selection of specials including a soup and salad plus sandwiches, toasted sandwiches, and breakfast dishes too. We... More
0
Votes
IntrepidKarl
4 December 2016|
AnswerShow all 6 answers
Response from EB_Factory | Property representative |
Hello, yes we do offer 1 pint mugs to decorate in our decorating studio, please book online before hand though to ensure that we can provide you with a decorating slot on the day of your visit. We look forward to welcoming... More
0
Votes