Escape Reality Cardiff
Escape Reality Cardiff
5
12:00 PM - 7:00 PM
Monday
12:00 PM - 7:00 PM
Tuesday
12:00 PM - 7:00 PM
Wednesday
12:00 PM - 7:00 PM
Thursday
12:00 PM - 7:00 PM
Friday
12:00 PM - 9:00 PM
Saturday
12:00 PM - 9:00 PM
Sunday
12:00 PM - 7:00 PM
About
Escape Reality is a fully immersive escape room experience where teams of 2-6 players must solve a series of challenging puzzles to escape in 60 minutes! Escape Reality can accommodate large groups of up to 36 people comfortably inside the rooms every hour. Located in the heart of Cardiff, Escape Reality has an exclusive bar and social area making the experience perfect for any kind of event. Prices between £16-£22 per person, open 7 days a week!
Duration: 1-2 hours
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- Hannah B1 contributionHeist escape roomChris was an amazing games master, very informative and funny made us feel at ease right from the start. We had a laugh during our time at the escape room, we nearly escaped 😂 Chris them showed us how to finish the room we were so close! Haha can’t wait for our Halloween room. Thank you Chris you legend!! Flirty thirties :DHi Hannah, Thank you so much for taking the time to leave us a review, we really appreciate it! Chris was happy to know he made your experience all the better and I'm so happy to hear you had such a good time visiting us. We look forward to hosting you again soon! Kind regards, RiaWritten 18 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled with familyWritten 16 September 2023
- Richard K1 contributionFab experienceI came with my girlfriend and her younger brother to celebrate his 30th birthday. Very easy and simple booking process and Chris and ria took the time to describe what I had to do as I’d never done an escape room before. On the day Charlie and Tyrion greeted us and were very chatty and fun. Tyrion hosted us and she was fab. Explained all the rules and made sure we knew there was help if we needed it when in the room. Had a really enjoyable experience and all the staff were amazing. Looking forward to booking another room again soonHi Richard, Thank you so much for taking the time to leave us a review, we really appreciate it! We were all happy to know we made your experience all the better and I'm so happy to hear you had such a good time visiting us. We look forward to hosting you again soon! Kind regards, RiaWritten 18 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled with familyWritten 17 September 2023
- Jamie JAberdare, United Kingdom6 contributionsDid 5 escape rooms!We did 2 rooms yesterday (Jungala and The Heist) which were really good. Loved the Jungala room set out and puzzles! Our games master was Tyrion and she was really kind and helpful when we needed help. We did 3 rooms today (Enigmista, Fibonacci & Misery) which we really enjoyed. Fibonacci was our most difficult room to figure things out but we got there in the end. Our game masters were Holly, Chris and Rhea. All 3 of them were really helpful and friendly.Hi Jamie, Thank you so much for taking the time to leave us a review, we really appreciate it! We were all happy to know we made your experience all the better and I'm so happy to hear you had such a good time visiting us. We look forward to hosting you again soon! Kind regards, RiaWritten 18 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled as a coupleWritten 17 September 2023
- Meda K1 contributionChris was great!We (group of 3) did Egnimista! It was such a great escape room, with more rooms than we thought. Was an interesting touch being handcuffed in the dark. Chris was a great host, the context story was done very well, it made me jump 😭. And we came first in the leader board 😎. Go Medatronics.Hi Meda, Thank you so much for taking the time to leave us a review, we really appreciate it! Chris was happy to know he made your experience all the better and I'm so happy to hear you had such a good time visiting us. We look forward to hosting you again soon! Kind regards, RiaWritten 23 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled with friendsWritten 22 September 2023
- caleb a1 contributionAbsolutely incredibleAbsolutely incredible atmosphere and well designed rooms creating challenging puzzles and realistic problems! Chris and the team did an amazing job doing the room we were in! Being served and helped by Holly and Jordan made the experience even better and explained everything we needed to know before going in to make sure we were safe and knew, the challenge was difficult and that asking for help was an option if we chose it. Holly added brilliant narrative before we entered and really put us in the mind we were meant to be in!Hi Caleb, Thank you for taking the time to leave us a review, we really appreciate it! The team were all happy to know we made your experience all the better and I'm so glad to hear you had such a good time visiting us. We look forward to hosting you again soon! Kind regards, RiaWritten 25 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled with friendsWritten 24 September 2023
- Traveler51454980633Cardiff, United Kingdom2 contributionsAmazing ExperienceHad such a fun time in Fibonacci! Really cleverly put together puzzles, just enough to keep us guessing without getting us lost. The staff are all lovely (thank you Jordan!) Really fun way to spend an evening, we'll definitely be back!Hi Traveler, Thank you for taking the time to leave us a review, we really appreciate it! Jordan was happy to know he made your experience all the better and I'm so glad to hear you had such a good time visiting us. We look forward to hosting you again soon! Kind regards, RiaWritten 28 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled with friendsWritten 25 September 2023
- Intergalactic Donkey3 contributionsBack again, and will be back again.Back again and the whole team did not disappoint. Chris was a brilliant game master and made sure we knew what we were doing and was very helpful. Charlie, Jordan and Ria were great and very friendly in the reception area despite the heatwave going on causing the area to be very warm. A really great bunch and will definitely be back for more!Hi Intergalactic, Thank you for taking the time to leave us a review, we really appreciate it! The team were happy to know they made your experience all the better and I'm so glad to hear you had such a good time visiting us. We look forward to hosting you again! Kind regards, RiaWritten 2 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled with friendsWritten 29 September 2023
- keith t4 contributionsEscape reality, time flies when having fun!!Our first time trying any escape experience, the staff at Cardiff were really friendly and helped in making the whole experience fun. The 60 minutes you get in the rooms totally flies by as you try to work out the puzzles to advance. We did 2 rooms jungala and fibbonachi, unfortunately failed them both but were incredibly close (especially in the Fibonacci room, running out of time right by the exit door 🙈) Our room host Charlie was really good, set the scene in dramatic style, offered a hint to get us started, and came in to help us when we didn’t realise we had completed a task. Overall a great first experience, we will definitely be back.Hi Keith, Thank you for taking the time to leave us a review, we really appreciate it! Charlie was happy to know she made your experience all the better and I'm so glad to hear you had such a good time visiting us. We look forward to hosting you again! Kind regards, RiaWritten 2 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled as a coupleWritten 30 September 2023
- Lani T1 contributionSadly failed to escape but look forward to trying again!Great day at escape reality. Tried the Enigmista room. Sadly failed to escape! The staff were wonderful especially our games master Chris. The puzzles were challenging and fun. The rooms atmosphere really set the scene. Hope to try and escape again!Hi Lani, Thank you for taking the time to leave us a review, we really appreciate it! Chris was happy to know he made your experience all the better and I'm so glad to hear you had such a good time visiting us. We look forward to hosting you again! Kind regards, RiaWritten 2 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 1 October 2023
- Alec H3 contributionsAmazing escape room and really friendly staffThe heist escape room was amazing. Our guide Jordan was amazing and helped us out when we had been stuck on a clue for awhile and let us finish the room after the time ran out. Definitely coming back and beating the escape room this time.Hi Alec, Thank you for taking the time to leave us a review, we really appreciate it! Jordan was happy to know he made your experience all the better and I'm so glad to hear you had such a good time visiting us. We look forward to hosting you again! Kind regards, RiaWritten 9 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with familyWritten 5 October 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
5.0
1,813 reviews
Excellent
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82
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Poor
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3
Maddie C
3 contributions
Jul 2021 • Friends
AMAZING!! It was our first time at escape reality Cardiff today and we did the Misery room and escaped- we loved it!! We’ve previously done escape rooms at other places but enjoyed this one so much and will definitely be coming back, already discussed coming back this week. Our host Fayth made the trip worth the visit, we’re a group of young girls and really got on with her, she was funny and energetic, just what we needed before we went in the room. She also gave us the perfect amount of help and independence. Before entering the room she set us up perfectly with the backstory and we had a laugh. The end polaroid photo is brilliant with the use of fun comical signs. I honestly could not recommend this place enough.
Perfect way to spend a rainy summer day.
Perfect way to spend a rainy summer day.
Written 2 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi 882maddiec,
Thank you for taking the time to leave us this lovely, I'm happy to know you had such a good time with us!
Fayth was so happy to know she made your experience with us all the better.
If you're a fan of horror, I'd definitely recommend our Enigmista room next. Especially around Halloween!
We hope to see you again soon!
Kind regards,
Ria
Written 6 October 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jordan P
2 contributions
Jan 2020 • Couples
Was spectacular about escaping rooms before Escape Reality, I had a fantastic time, the escapes rooms are well designed and the puzzles are really head starches.
Charlie, our game master if you will, was a massive help, made us feel comfortable, safe and explained how everything worked clearly.
Jordan and Faythe, will amazing as well, I was bit scared in all honesty but they made me feel comfortable and arresured me, and talked us the whole time we were waiting for the room to be ready, which took only a couple mintues
Would recommend to anyone and everyone
Charlie, our game master if you will, was a massive help, made us feel comfortable, safe and explained how everything worked clearly.
Jordan and Faythe, will amazing as well, I was bit scared in all honesty but they made me feel comfortable and arresured me, and talked us the whole time we were waiting for the room to be ready, which took only a couple mintues
Would recommend to anyone and everyone
Written 10 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there!
Thank you so much for taking the time to leave us a review - we really appreciate all of the feedback we get!
We're thrilled to hear that our team were able to make you feel comfortable and that you enjoyed your time with us, we'd love to have you back for another game sometime.
Best wishes,
The Escape Reality Team
Written 21 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam A
United Kingdom2 contributions
Apr 2022 • Friends
I visited Escape Reality with friends for the first time today and it wasn’t anything short of amazing, thrilling and just a wonder of entertainment (even if we couldn’t quite find it to begin with). The staff was exceptionally welcoming and hospitable. Standing out was Chris. Chris was truly a highlight of the trip and enhanced the experience to an astronomical level. He ensured that the experience was immersive and made us really feel like we were characters in a James Bond movie. The room was out of this world and I was truly flabbergasted with the quality of the props - simply amazing! The storyline was captivating and we all forgot we were in Cardiff for an hour. Not only was the ‘in room experience’ great but also the moments leading to entering the room and upon leaving the room were also mesmerising. I couldn’t recommend Escape Reality more and if you’re lucky enough to have Chris hosting, you’re in for a treat
Written 21 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Adam,
Thank you so much for taking the time to leave us a review and for your kind words, we really appreciate it!
Chris was happy to know he made your experience all the better and I'm so glad to hear you had such a good time visiting us.
We look forward to seeing you for your next experience!
Kind regards,
Ria
Written 22 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Essjae D
Cardiff, UK26 contributions
Jan 2020
Though the place is slightly difficult to find (could do with replacing the label on the doorbell!), we were soon inside, and found the spacious reception up a couple of flights of stairs.
Fayth was our guide, and was very helpful and personable, explaining the general rules and room backstory clearly.
We played the Fibonacci room, and after a very shaky start, managed to escape with just a couple of minutes to spare. This was certainly one of the tougher rooms I've played, and is very linear, though the puzzles are interesting.
I'm not a huge fan of the countdown being on an ipad, rather than having a clock visible in the room - it stopped somehow and we had to summon a staff member to set it again. Also, the clue system is via the ipad, and rather than giving a hint to point you in the right direction, it more-or-less gives you the solution to the puzzle outright.
Despite these gripes, we had an excellent time, and will likely return for Escape Reality's other rooms!
Fayth was our guide, and was very helpful and personable, explaining the general rules and room backstory clearly.
We played the Fibonacci room, and after a very shaky start, managed to escape with just a couple of minutes to spare. This was certainly one of the tougher rooms I've played, and is very linear, though the puzzles are interesting.
I'm not a huge fan of the countdown being on an ipad, rather than having a clock visible in the room - it stopped somehow and we had to summon a staff member to set it again. Also, the clue system is via the ipad, and rather than giving a hint to point you in the right direction, it more-or-less gives you the solution to the puzzle outright.
Despite these gripes, we had an excellent time, and will likely return for Escape Reality's other rooms!
Written 30 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel T
8 contributions
Mar 2020 • Couples
We nearly got to the end but we were pretty happen with how for we got considering there was just two of us. The only thing I would say it didn't mention the physical limitations of the room. I managed it fine despite hurting my legs crawling but I could have easily invited family who would have struggled or found it impossible to do this. If the page would have mentioned it requires crawling then would have been helpful because it is difficult for some people. We didn't realize there was a student discount available on weekdays either until we arrived and saw the leaflet because we booked it online nextdoor where if we did it at the desk we would have had it half price. Some of the clues such as the shapes and numbers clue have been etched into the game by previous players so we've already knew the answer without figuring it out.
Was good overall all and would visit again but will be calling first to check physical limitations of rooms because all the website says it requires small amount of activity but I would consider crawling back and forth multiple times through a whole difficult for some and my legs are still aching 😅
Was good overall all and would visit again but will be calling first to check physical limitations of rooms because all the website says it requires small amount of activity but I would consider crawling back and forth multiple times through a whole difficult for some and my legs are still aching 😅
Written 6 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lisa_jayne12
Caerphilly, UK13 contributions
Jun 2021 • Family
Came here as a group of 13 on a works outing
Each group did a different room - Jungala, Enigmista and Fibonacci. The 5* difficulty Fibonacci room was excellent - a real challenge! On site bar was a variety of drinks was good too as a way to relax pre and post escaping. Thanks for Faith and Jordan for a warm welcome. Would definitely visit again.
Each group did a different room - Jungala, Enigmista and Fibonacci. The 5* difficulty Fibonacci room was excellent - a real challenge! On site bar was a variety of drinks was good too as a way to relax pre and post escaping. Thanks for Faith and Jordan for a warm welcome. Would definitely visit again.
Written 20 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Explore07910308456,
Thank you for taking the time to leave us this lovely review! I'm glad you had such a good time with us.
Fibonacci is one of my favourite rooms, I love the challenge and decor and I'm glad you had fun with it!
Fayth and Jordan were happy to know they made your experience with us all the better.
Hope to see you again soon!
Kind regards,
Ria
Written 6 October 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cassie
Cardiff, UK1 contribution
Aug 2020 • Couples
Me and my partner went in to do Enigmista the other day. The game itself was brilliant, very fun puzzles and a cool theme. Ria and Chris were great, they were super friendly, very accommodating (even asked if we had any phobias, just to be sure we were comfortable in the room) and they made sure the building was sterile after each game. Can't wait to go again, thanks guys ☺️x
Written 30 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew
1 contribution
Mar 2023
This was me and my partner's first escape room experience and we absolutely loved it. We did the "Misery" escape rooms and enjoyed it so much we booked in the "Enigmista" room for the next day with the staff giving us a discounted price.
It was great fun working together in what is a problem solving situation. The atmosphere in each room is very immersive. The puzzles match the theme and can be very challenging but it felt very rewarding once each puzzle was solved.
I have to mention that the staff, were amazing, very friendly and engaging! Especially Charlie, our game master who guided us to our rooms and talked us through what we would be doing.
Highly recommend visiting if you enjoy teamwork, puzzles and problem solving and even just for the experience!
It was great fun working together in what is a problem solving situation. The atmosphere in each room is very immersive. The puzzles match the theme and can be very challenging but it felt very rewarding once each puzzle was solved.
I have to mention that the staff, were amazing, very friendly and engaging! Especially Charlie, our game master who guided us to our rooms and talked us through what we would be doing.
Highly recommend visiting if you enjoy teamwork, puzzles and problem solving and even just for the experience!
Written 13 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Matthew,
Thank you so much for taking the time to leave us this lovely review, we really appreciate it!
Charlie was so happy to know she made your experience all the better and I'm so glad to hear you had such a good time visiting us.
We look forward to hosting you again!
Kind regards,
Ria
Written 16 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
damian_huxtable
Cardiff, United Kingdom3 contributions
Jun 2021 • Family
I visited the Cardiff branch with my daughter for her 10th birthday. Jordan our game master really went above and beyond to ensure she had a great time. He really engaged her in the storyline and gave her the perfect amount of hints so she could solve everything herself. She’s already talking about returning to do The Heist! Given the service received I have no problem giving in to her and returning. Thank you all.
Written 11 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi damian_huxtable,
Thank you for leaving us such a nice review! A lovely read.
Jordan was so happy to know he made your experience with us all the better and was able to make your daughters 10th birthday a good one! Send our (belated) birthday wishes!
I would definitely recommend The Heist! It is a favourite with the children and they often do better than the adults!
We hope to see you again soon.
-Ria
Written 17 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Charlotte L
Llantwit Major, UK31 contributions
Mar 2022
Unfortunately, I get the distinct impression that Escape Reality just does not care as much about the quality of its rooms, the experience of its customers, or creating an engaging atmosphere anywhere near as much as the other escape rooms I've been to in Cardiff and beyond.
The puzzles are not particularly unique or interesting, and are so linear that you're often left waiting for one person to finish a puzzle while the rest of you just look over their shoulder. The room we went into had a white board but no white board pen, which was inconvenient and showed the room hadn't been reset with much care or attention. You get given an iPad and just have to scan numbers to get clues, which I think is a lazy way of handling the clue-giving experience; in other escape rooms I've been to, you get to actually talk to the games masters which I think is much more fun and engaging. The person introducing the room didn't do a great job of setting the scene, and the final "puzzle" was literally just a code written on the wall... It wasn't hidden, it wasn't cryptic, but it was very underwhelming.
Essentially, we did not enjoy this escape room - there were moments when I was actually bored. We've been to many others and this has always been my least favourite unfortunately. I really would recommend trying any of the other escape rooms in Cardiff, they're much better.
The puzzles are not particularly unique or interesting, and are so linear that you're often left waiting for one person to finish a puzzle while the rest of you just look over their shoulder. The room we went into had a white board but no white board pen, which was inconvenient and showed the room hadn't been reset with much care or attention. You get given an iPad and just have to scan numbers to get clues, which I think is a lazy way of handling the clue-giving experience; in other escape rooms I've been to, you get to actually talk to the games masters which I think is much more fun and engaging. The person introducing the room didn't do a great job of setting the scene, and the final "puzzle" was literally just a code written on the wall... It wasn't hidden, it wasn't cryptic, but it was very underwhelming.
Essentially, we did not enjoy this escape room - there were moments when I was actually bored. We've been to many others and this has always been my least favourite unfortunately. I really would recommend trying any of the other escape rooms in Cardiff, they're much better.
Written 6 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello TheCharWest,
I am deeply sorry and sad to hear that you get the impression that we don't care about the customer experience at Escape Reality, we love every group that comes through our doors to play with us on our Escape Room Adventures and it is with deep regret that we have fallen short on your experience with us. I would love to have the chance to speak to you about your experience and ultimately make this up to you and your team.
We are open to all forms of feedback and conversations. If you wish to do so please feel free to reach me at brian.s@escapereality.com at any time.
Once again I apologise that you did not enjoy your time with us and hope you reach out.
Kindest regards,
Written 7 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello Mary,
The puzzles in Enigmista are more towards the linear side of things and would really recommend for a group of 2 - 4 players if you are experienced in Escape Rooms or don't prefer a linear room.
Hope this helps!
Written 18 July 2019
Hello,
I was planning to do both Alcatraz and Heist for my birthday, but it looks like I'll only have time for one. Which would everyone recommend? I am an experience Room Escaper (in double figures), so am not too worried about the difficulty level.
Written 8 November 2017
Try the fibonnachi room. It kept me and my group entertained through out the experience
Written 13 October 2018
Wad you hiya acters for your experience
Written 17 August 2017
Hi Bradleigh,
There aren't any live actors however you are looked after by some wonderful GameMasters!
Written 29 November 2018
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