We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Cardiff Tourist Information Centre

Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: The Old Library The Hayes, Cardiff CF10 1AH, Wales
Phone Number:
+44 29 2087 3573

The Cardiff Tourist Information Centre, in the beautiful and historic Old...

The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get advice on things to do, where to stay, what’s on and how to get there. Our friendly, multilingual and knowledgeable team will provide you with personal information and advice that will help you make the most of your stay in Cardiff. If you’re looking for a special memento of your visit to Cardiff, or need something that’s easy to carry home. don’t despair - help is at hand! We sell a variety of books and maps, Welsh souvenirs, soft toys and a range of other gifts.

read more

TripAdvisor Reviewer Highlights

Read all 51 reviews
Visitor rating
  • 15
  • 9
    Very good
  • 7
  • 0
  • 6
information regarding cardiff

The staff were extremely helpful when I called regarding transport services within the city they went the extra mile to give me the details i needed

Reviewed 16 June 2016
Glynis H
Lydney, United Kingdom
Add Photo Write a Review

51 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 37: English reviews
Liverpool, United Kingdom
Level Contributor
92 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
Reviewed 3 days ago NEW

The tourist information centre is not in the old library and moved some time ago to the docks development. I wrote a full, scathing review of this facility a few weeks ago but it was not published by tripadvisor. This is just a muted summary. It is ridiculous that so many negative reviews have been left without any response. The... More 

Thank Paul T
Oakland, California
Level Contributor
1,353 reviews
803 attraction reviews
common_n_attraction_reviews_1bd8 138 helpful votes
Reviewed 3 weeks ago

Nice set-up in the Millennium Center, good place to buy souvenirs without all the honky-tonk. And you can collect information to educate your visit.

Thank Thomas V
Denver, Colorado
Level Contributor
1,196 reviews
722 attraction reviews
common_n_attraction_reviews_1bd8 1,306 helpful votes
Reviewed 4 weeks ago

Unfortunately we could not find the TI as the information given as to the location (old library) is incorrect - this is now a gift shop. We needed a map and tourist information. Given link to website is also broken. Love Cardiff but TI needs to get their act together.

Thank denver60
United Kingdom
Level Contributor
21 reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed 6 April 2017 via mobile

Just popped in to get a street map, local bus and train services to places of interest in and around Cardiff. I found a very expensive gift shop?? Come on Cardiff let's see these items ready available to tourists

Thank stoke-ken
Geneva, Switzerland
1 review
Reviewed 26 March 2017

I love Cardiff but : The info on the location of the Old Library is incorrect. The Tourist office is now in the Bay, worth a visit but not convenient for visitors who would like to stay in the city. The Civic Centre, Museum, University, Castle etc are NOT in the Bay. 1) You have to take a bus to... More 

Thank helenmaryelizabeth
Burlington, Canada
Level Contributor
561 reviews
265 attraction reviews
common_n_attraction_reviews_1bd8 121 helpful votes
Reviewed 10 October 2016

This site lists the Cardiff Tourist Information Centre as being in the Old Library, but unless it is well hidden in the building, did not see it on a recent visit. I did visit the tourist centre at Cardiff Bay, but it would have been most handy to have it in the city centre, especially since that is the hub... More 

Thank yankeefan730
Lydney, United Kingdom
Level Contributor
8 reviews
Reviewed 16 June 2016

The staff were extremely helpful when I called regarding transport services within the city they went the extra mile to give me the details i needed

Thank Glynis H
Daventry, United Kingdom
Level Contributor
365 reviews
208 attraction reviews
common_n_attraction_reviews_1bd8 76 helpful votes
Reviewed 2 March 2016

I popped in to the centre when I came for the rugby and it is so clean and friendly. The staff are really welcoming and nothing is too much trouble. So helpful to your needs. Well done.

1 Thank chris504019
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 29 December 2015

People working at the Tourist Information Centre were really kind and helpful. You can take free maps of the city there. Also, they suggest buying a Cardiff Visitor card that gives you discounts at some cafes and places. Also, there's a good choice of souvenirs there.

1 Thank Victoria S
Cardiff, United Kingdom
Level Contributor
131 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 59 helpful votes
Reviewed 9 October 2015

I visited the Tourist Indormation office at the WNC this week and enquires about the stalls being set up in Roald Dald Plass the staff had no knowledge then looked it up and mentioned German Beer festival with hesitation. I have today seen an ad for this events in a local magazine published several weeks ago with full details and... More 

Thank barneyc45

Travellers who viewed Cardiff Tourist Information Centre also viewed

Cardiff, Southern Wales
Cardiff, Southern Wales

Been to Cardiff Tourist Information Centre? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Cardiff Tourist Information Centre and other visitors
4 questions
Ask a question

See all questions (4)

Questions? Get answers from Cardiff Tourist Information Centre staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?