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The Balmoral Spa

1 Princes Street | Balmoral Hotel, Edinburgh EH2 2EQ, Scotland
+44 131 622 8880
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Review Highlights
Very memorable!

Booked the afternoon tea and spa for me and my mother, we had a very special and relaxing time. The... read more

Reviewed 2 days ago
Hannah W
via mobile
Awake in Luxury

A Winter morning I called the Spa Cozied in my Beautiful Room, bath robe I went to the Spa Lift a... read more

Reviewed 1 week ago
jeni k
,
La Jolla, California
via mobile
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The Balmoral Spa is the ultimate urban spa experience. A retreat in the heart of the city, The Balmoral Spa offers a sanctuary of personal comfort and total escapism, with the highest levels of personalised service.
  • Excellent78%
  • Very good10%
  • Average6%
  • Poor3%
  • Terrible3%
Travellers talk about
“afternoon tea” (5 reviews)
“therapist” (21 reviews)
Open Now
All hours
Hours Today: 6:30 AM - 10:00 PM
LOCATION
1 Princes Street | Balmoral Hotel, Edinburgh EH2 2EQ, Scotland
Princes Street and Gardens
CONTACT
Website
+44 131 622 8880
Write a ReviewReviews (87)
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1 - 10 of 84 reviews

Reviewed 2 days ago via mobile

Booked the afternoon tea and spa for me and my mother, we had a very special and relaxing time. The spa was extremely clean and well cared for, yes it's getting a little tired but when a place is kept clean this should make up....More

Thank Hannah W
Reviewed 1 week ago via mobile

A Winter morning I called the Spa Cozied in my Beautiful Room, bath robe I went to the Spa Lift a warm greeting settling in to a Spa Warm pool the Sauna much needed after hikes on Skye and Highlanders and taking part to many...More

Thank jeni k
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 4 days ago

Dear jeni k I was delighted to read your review and thank you for taking the time to share your kind impressions. Our spa is a haven of relaxation at the heart of this glorious city and I am delighted you enjoyed your treatment -...More

Reviewed 19 August 2017 via mobile

My facial treatment was great no complaints there but we had just sat down by the pool when a family of half a dozen young kids came running and screaming into the place with no regard for the people there given by the staff or...More

6  Thank Hannah Margaret F
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 22 August 2017

Dear Hannah Margaret F Thank you for your review of The Balmoral Spa. I am delighted to read that you thoroughly enjoyed your facial treatment. However, it is always disappointing to learn that a guest has left feeling less than completely satisfied and I am...More

Reviewed 1 August 2017

I have been attending the spa every holiday, since it opened and have had unfailingly good experiences. Recently I tried out the holistic body treatment which included the best exfoliation I have ever had and a hot stone massage with carefully targeted products which achieved...More

Thank 601macleod
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 7 August 2017

Dear 601macleod It was a pleasure to welcome you back to the spa and I am delighted to hear you were impressed with the service provided by the team. I will take great pleasure in sharing your review with my colleagues; who I know will...More

Reviewed 11 June 2017

lovely atmosphere but overpriced and the service was shorter than advertised. Additionally, the facial was average at best.More

Thank Jennifer C
BalmoralEdinburgh, General Manager at The Balmoral Spa, responded to this reviewResponded 21 June 2017

Dear Jennifer C Thank you for your review of The Balmoral Spa. I am pleased to read that you enjoyed the atmosphere in the spa however, please accept my sincere apologies in regards to your overall experience. I would like to thank you for bringing...More

Reviewed 18 April 2017 via mobile

Further to a previous disappointing trip to the spa, I was pleased that the Balmoral Spa were able to restore my faith in them again. Despite some confusion at booking, my friend and I enjoyed a relaxing afternoon at the spa last weekend. My massage...More

Thank Spaceface14
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 19 April 2017

Dear Spaceface14 A sincere thank you for taking the time to review your experience at The Balmoral Spa. I am delighted to read that you and your friend enjoyed a relaxing afternoon and I am especially pleased to hear about your service experience. We appreciate...More

Reviewed 14 April 2017 via mobile

I've booked a full body massage for me and my boyfriend ,it was a gift for our 2 years anniversary. I have paid 180.00 pounds for nothing. The first day to our appointment my boyfriend was sick in the morning so I've called the Spa...More

Thank Piera B
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 19 April 2017

Dear Piera B It is always disappointing to learn that a guest has left feeling less than completely satisfied and I am truly sorry. I would be most grateful if you were able to contact me on the number below at your earliest convenience to...More

Reviewed 4 March 2017

Went to Balmoral for a splurge and booked a few treatments along with a friend. When we arrived, the informed us that they had overbooked and we would have to stagger our treatments. I had booked a pedicure and was taken to a tiny room...More

1  Thank Erin M
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 12 March 2017

Dear Erin M Thank you for your review of The Balmoral Spa. I am are truly sorry to read that you left feeling disappointed with your spa experience overall. I would welcome the opportunity to discuss your feedback personally and can be contacted on the...More

Reviewed 11 January 2017

Unfortunately, It is often only when something is terrible that we take notice and feel the need to comment on our disappointment. My experience at the Balmoral Spa yesterday was quite different - it was such a delight that I have to share it with...More

Thank LuceScillitoe
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 13 January 2017

Dear LuceScillitoe It is an absolute pleasure to read your generous feedback. Thank you for taking the time to write such a kind review following your recent visit to The Balmoral Spa. I am delighted to read that you enjoyed your experience. Your feedback regarding...More

Reviewed 5 January 2017

Was treated to a spa day and afternoon tea here from my boyfriend and wasn't disappointed. The spa area was lovely, spotless and relaxing. Afternoon tea served by the pool, lots of choice. My treatment was really lovely too - again lots of choice to...More

Thank Rebecca_Paul21
BalmoralEdinburgh, Manager at The Balmoral Spa, responded to this reviewResponded 3 February 2017

Dear Rebecca_Paul21 Thank you very much for your lovely review of The Balmoral Spa and Afternoon Tea. I am very pleased to hear that you had a lovely experience. We appreciate your extremely kind words and I will be sure to share your generous feedback...More

Nearby
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street
is only half one, since buildings only line one side.
But what they don’t say is how extraordinary the views
are from Princes Street as a result. From here you
look onto expansive and decorative public gardens
beneath the mighty basalt cliffs on which Edinburgh’s
Castle stands proud above the rest of the dramatic old
town skyline. Yet many of those on Princes Street look
...More
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Questions & Answers
smiler72
4 November 2017|
Answer
Response from BalmoralEdinburgh | Property representative |
Dear smiler72 Thank you for your question. We have a food and beverage menu at The Balmoral Spa that you are welcome to order from throughout the day. We hope to welcome you to the hotel in the future. Kind Regards The... More
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