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Waterford Crystal

The Mall, Waterford Waterford, Ireland
+353 51 317 000
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US$147.99*
and up
Waterford Crystal and Kilkenny Rail Trip from Dublin
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US$17.41*
and up
House of Waterford Crystal Guided Factory Tour
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Originally founded by George and William Penrose in 1783, Waterford crystal is world-renowned for quality and beauty. Have you seen someone blow molten crystal into a vase? Check out the factory tour. Visitors are guided through the factory to see experienced craftsmen at work, creating new crystal pieces. The factory is open to tours, contact the company for details.
  • Excellent66%
  • Very good25%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“factory tour” (230 reviews)
“whole process” (56 reviews)
“glass blowers” (48 reviews)
Closed Now
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Hours Today: 9:30 AM - 5:00 PM
LOCATION
The Mall, Waterford Waterford, Ireland
CONTACT
The Mall, Waterford Waterford, Ireland
+353 51 317 000
Call
Website
Write a ReviewReviews (2,941)
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1 - 10 of 2,858 reviews

Reviewed yesterday

Well done with the ability to see the whole process and appreciate the detail of work that goes into each piece

Thank Patricia R
Reviewed 5 days ago via mobile

The girlfriend had never been so we took the factory tour and were not disappointed. Great to see crystal being made in the city and to see how it's actually made. The showroom at the end is also something else. Highly recommend.

Thank Trevor R
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 5 days ago

Hi Trevor R, Thank you for taking your girlfriend to visit The House of Waterford Crystal recently. We are delighted you both enjoyed the tour of the factory and showroom. We hope you will visit again soon. Kind Regards The House of Waterford Crystal Team

Reviewed 6 days ago

We took a guided tour and were not disappointed. Our guide was knowledgeable with a great Irish sense of humour. It was a fascinating insight into the extraordinary effort that goes into each beautiful piece of crystal. The showroom was a sparkling Aladdin's cave, especially...More

Thank TravellersGoldCoast
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 5 days ago

Hi TravellersGoldCoast, Thank you for taking the time to review The House of Waterford Crystal. We are delighted you had such a great tour, we will pass on you kind comments to the tour guides. It is a lovely experience getting so close to the...More

Reviewed 1 week ago via mobile

Pleasant surprise as I had visited the original Crystal site years ago. Amazing exhibition of skills and wonderful pieces. Would love to have visited pre Xmas..plan for 2018

Thank clare f
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi clare f, Thank you for visiting The House of Waterford Crystal. We are pleased you enjoyed your visit and look forward to welcoming you again in the future. Kind Regards The House of Waterford Crystal Team

Reviewed 1 week ago

I was interested in the old crystal. I loved the way the showroom was laid out. The individual I spoke with was most helpful and informative.More

Thank Marie M
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Marie M, Thank you for taking the time to review your recent visit to The House of Waterford Crystal. We are very pleased you enjoyed chatting with the team while browsing our beautiful showroom and retail store. Kind Regards The House of Waterford Crystal...More

Reviewed 2 weeks ago

Took the tour of the Waterford Crystal building and it was very enjoyable and informative.The tour guide was excellent and full of information.You could watch the men working and talk to them.Also shop..More

Thank Joanne H
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi Joanne H, Thank you for visiting recently. We are very pleased your guide was excellent and full of information. The craftsmen are always happy to chat and interact with each tour group about their craft or the piece they are working on. Thank you...More

Reviewed 2 weeks ago

We took a tour of the whole factory. Our guide John was tremendous and his skill in his departments was tremendous. All the workers there were very eager to show us their skills The explanation of each section was clear and awe inspiring. Every craftsman...More

Thank David H
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi David H, Thank you so much for visiting The House of Waterford Crystal and taking the time to write a great review. The craftsmanship and artistry in each department is wonderful to see. We are delighted you found the tour to be an experience...More

Reviewed 2 weeks ago

This tours allows you to explore the history of Waterford Crystal as well as how the pieces are made. There are some elaborate pieces on display as you gather in the main tour area, such as the grandfather clock, and a harp. The first stop...More

Thank silverbrook
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi silverbrook, What a lovely review thank you so much for taking the time to write it. The craftsmen are indeed very proud of the work they do, they make amazing pieces every day. We are delighted you had such and interesting and informative tour....More

Reviewed 2 weeks ago

Took the tour and browsed the stor. Well worth a visit. Watched them go from mouth blowing to molding to marking to cutting to polishing a variety of crystal pieces. The showroom on the tour has copies of awards and commemorative pieces they have made....More

Thank divaschilk
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi divaschilk, The tour is a great experience highlighting the skill and artistry of our craftsmen and the work involved in making each piece. Thank you for your review and rating your visit so highly here on Tripadvisor. Kind Regards The House of Waterford Crystal...More

Reviewed 3 weeks ago

The tour around the watching how the craftsmen make and shape the glass was very interesting.I would recommend a visit and watch the craftsmen work their skills.

Thank JJO2
sineadb614, Tour Team Lead at Waterford Crystal, responded to this reviewResponded 1 week ago

Hi JJ02, Thank you for reviewing your recent visit to The House of Waterford Crystal. The craftsmanship and artistry is wonderful to see on tour, we are very pleased you found it so interesting. Kind Regards The House of Waterford Crystal Team

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Ask a question
Questions & Answers
Carolyn P
27 December 2017|
AnswerShow all 6 answers
Response from David S | Reviewed this property |
Sorry not to pick up your message earlier but I would suggest that the prices are standard via shops or factory as they pride themselves on their craftsmanship and don't have anything called flawed pieces or seconds. I would... More
0
Votes
Jen D
19 August 2017|
AnswerShow all 2 answers
Response from Steve H | Reviewed this property |
Hi, Turn left when you get over the bridge, you will see large car parks either walk along the river side or cross the road and enjoy the shops etc.
1
Vote
K J
20 June 2017|
AnswerShow all 5 answers
Response from sineadb614 | Property representative |
Hi K J, Thank you for your recent question. The Princess Pacific will be docking at the Belview Port in Waterford city. There will be taxi's at the port and possibly shuttle buses. A taxi from the port to The House of... More
1
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