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Derby Sales & Information Centre

Assembly Rooms, Market Place, Derby DE1 3AH, England
+44 1332 643411
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Review Highlights
Poor service anfmd no passion

This so-called tourist centre does not welcome visitors in my view. They do not deal with issues... read more

Reviewed 24 August 2016
Aryansooren
,
Derby, United Kingdom
via mobile
MORE OF A SHOP AND TICKET BOOKING AGENCY, BUT SOME USEFUL LEAFLET DISPLAYS

Like most TICs nowadays, it's as much a shop and ticket booking agency as an "information" bureau... read more

Reviewed 24 August 2016
BarryMLondon
,
London
Read all 54 reviews
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Derby Tourist Information Centre offers all the information you need when visiting Derby. Cheap Local Attraction Tickets - Hotel Bookings - Transport Timetables...or maybe some inspiration to discover the best of Derby!
  • Excellent31%
  • Very good39%
  • Average14%
  • Poor5%
  • Terrible11%
24 Aug 2016
“Poor service anfmd no passion”
24 Aug 2016
“MORE OF A SHOP AND TICKET BOOKING AGENCY, BUT SOME USEFUL LEAFLET DISPLAYS”
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Hours Today: 10:00 - 20:00
LOCATION
Assembly Rooms, Market Place, Derby DE1 3AH, England
CONTACT
Website
+44 1332 643411
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Reviews (54)
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1 - 10 of 50 reviews

Reviewed 24 August 2016 via mobile

This so-called tourist centre does not welcome visitors in my view. They do not deal with issues or/and questions promptly. Terrible service quality.

Thank Aryansooren
Reviewed 24 August 2016

Like most TICs nowadays, it's as much a shop and ticket booking agency as an "information" bureau. But what leaflets are on display are relevant to the area including the Peak District. Staff seem helpful but are on the phone most of the time. For...More

Thank BarryMLondon
Reviewed 15 July 2016

This tourist centre is nice enough, don't get me wrong. It has everything you would expect, however the staff were not great. In fact, they were a bit rude to me when I tried buying a postcard - first scowling at me and not greeting...More

Thank Angie C
Reviewed 21 June 2016

After getting soaked and travelling miles on a delayed train journey from the South I was very disappointed to find the local tourist and info shop in Derby town closed due to a tent musical festival which ran for the whole weekend. How annoying! Thanks...More

Thank annette h
Reviewed 10 February 2016

I decided to call in last week to pick up some holiday brochures for the Summer holidays. I was surprised to hear they don't stock them any more, but the staff very kindly offered the phone numbers of the ones I needed so I could...More

Thank pat w
Mrjoeyp1, Manager at Derby Sales & Information Centre, responded to this reviewResponded 10 February 2016

Thank you for your kind words and review, Pat! We hope you enjoyed your time in Derby.

Reviewed 9 February 2016

Plenty of information on sights and activities, opening times etc. A free town map and leaflets about the local town area and wider region

Thank jantNorthEastUk
Reviewed 15 October 2015

Popped into the Tourist Information Centre as it was our first visit to Derby since we visited twenty years ago to see what there was for visitors. There was a lady at the desk shuffling some papers who didn't even acknowledge we were there. We...More

Thank 2014Jandy
VisitDerby, Manager at Derby Sales & Information Centre, responded to this reviewResponded 20 October 2015

I’m so sorry to hear that you were disappointed with your experience when you visited Derby Tourist Information Centre. It is our policy to greet everyone when they come into the centre. It would seem on this occasion that the member of staff in question,...More

Reviewed 1 October 2015

Fab place to shop bright clean and spacious . Eatery very good choice .loads of decent shops Zara monsoon huge debenhams and marks and Spencer's .nice seating area for your other half that don't like shopping !!! Toilets immaculate children's change with TV mounted on...More

Thank Chrisun1337
Reviewed 30 August 2015

Lots of information about Derby and the area. Very helpful staff. I use it for keeping up with what's going on in and around Derby, even though I live in the city.

Thank Sean D
VisitDerby, Manager at Derby Sales & Information Centre, responded to this reviewResponded 2 September 2015

Thank you so much for taking the time to give us the positive words! We are always striving to improve what we offer at the Tourist Information Centre, so all feedback is very much welcomed!

Reviewed 9 August 2015

We met so many friendly people in Derby it was a very enjoyable weekend. The only place we received mediocre treatment was the Tourist Information Centre. No smile, didn't look at me, answered by question but had to find the answer from someone else in...More

Thank mizcheef
VisitDerby, Manager at Derby Sales & Information Centre, responded to this reviewResponded 12 August 2015

Thank you for your feedback regarding your experience in Derby Tourist Information Centre. We’re glad you enjoyed your time in Derby as a whole and are very sorry that on this occasion we didn’t meet our normal high standards of customer service. We always endeavour...More

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