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Alexander House Utopia Spa

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Address: Turners Hill, Crawley RH10 4QD, England
Phone Number: +44 1342 714914

TripAdvisor Reviewer Highlights

Read all 267 reviews
Visitor rating
  • 151
  • 58
    Very good
  • 25
  • 18
  • 13
Great value spa day

Went with a friend on the £99 Summer offer. Great value. Spa areas well maintained. Enjoyed a body renewal scrub and would highly recommend this. Outdoor hot tub was being... read more

4 of 5 bubblesReviewed 8 September 2016
Laura M
Horsham, Sussex
via mobile
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267 Reviews from our TripAdvisor Community

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Showing 265: English reviews
1 review
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

Always a lovely experience! Fantastic staff and beautiful facilities. Would always recommend. A great place to go with a partner or a group of friends. Have Always received a warm welcome. Will definitely return.

Thank Anita W
Ditchling Sussex
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

With a £250 voucher given to my wife and I by our children for our 40th anniversary we decided on a one night stay with evening meal to celebrate my 73rd birthday. The water in the Spa pool was very cold and if you go as a couple you are not able to Sauna or Steam together since there is... More 

Thank rubyDitchlingSussex
Tunbridge Wells
Level Contributor
8 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 3 weeks ago

I've been here probably 4 times now, it's lovely but getting more and more tired and cost cutting each visit. The Spa itself - We braved the cold and ran laughing outside but the outdoor hot tub was lukewarm, the outdoor sauna had it's light on but was stone cold. We ran screaming and shivering back inside to the indoor... More 

Thank 955clareb
Horsham, Sussex
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 September 2016 via mobile

Went with a friend on the £99 Summer offer. Great value. Spa areas well maintained. Enjoyed a body renewal scrub and would highly recommend this. Outdoor hot tub was being refurbished so didn't use. Delicious lunch but drinks were quite expensive - to be expected though. And we waited quite a while for drinks when we ordered from poolside, but... More 

Thank Laura M
Brighton, England, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 28 August 2016

Had a Spa Day - what a shame the service was horrific, and worst, they really didn't care at all - We were vastly over charged and they did not sort it out - we have had to write after the event to sort out the issue - The reception staff at the Spa were unhelpful, rude and patronising -... More 

Thank Denise B
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 23 August 2016 via mobile

Lovely day relaxing on a spa break with my best friend. For £99 we had a days access, lunch and a treatment. We were incredibly lucky and were able to use the outside facilities without falling folly of the British weather. Some parts are indeed tired but as long as you don't purposely drag your leg along a broken tile... More 

Thank CountessB
Brighton, United Kingdom
Level Contributor
48 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 22 August 2016 via mobile

Second visit to the spa, some elements were lovely but too many were not ok. Had a good massage, enjoyed the skin care session and gym equipment. Having the stairs painted while there seemed bizarre made the place smell of paint and meant had to be stepping around decorator going up and down stairs which happens a lot due to... More 

Thank AmyA354
Level Contributor
128 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 82 helpful votes
2 of 5 bubbles Reviewed 8 August 2016

This is a lovely hotel with a beautiful spa. However our expensive main house room had several issues - lights out in the bathroom that were not fixed despite several requests, no make up/shaving mirror and noticeable mould markings on the bathroom ceiling. Worst of all, a taxi booked via the hotel failed to turn up to collect us from... More 

Thank neilalexander
London, United Kingdom
Level Contributor
35 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 6 August 2016

Following a bad restaurant / spa experience was sent a complimentary visit to include lunch.this time it could not have been more different. New and attentive staff, Job the head waiter was excellent ,friendly and brought a refreshing can do , efficient attitude from the staff, nice to see cleaner floor and we got the right meals. My only niggle... More 

Thank InspectorNoccs
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 July 2016 via mobile

The hotel was very clean & the staff were very helpful it's set in a lovely surrounding nice & peaceful

Thank Pauline P

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