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Address: 7 Place Edouard Martell, 16100 Cognac, France
Phone Number:
+33 5 45 36 34 98
Website
Today
10:00 - 18:00
Closed now
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Hours:
Sun - Sat 10:00 - 18:00
Book In Advance
More Info
US$134.35*
and up
Private Guided Tour of Cognac House, Distillery and Cooperage from Angouleme
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TripAdvisor Reviewer Highlights

Read all 157 reviews
Visitor rating
  • 45
    Excellent
  • 27
    Very good
  • 2
    Average
  • 4
    Poor
  • 1
    Terrible
Amazing Visit

Incredibly welcoming team. Fantastic tour, structure and cognac. Probably one of the best for quality and tradition.

5 of 5 bubblesReviewed 12 November 2016
GaeFire
,
Florence, Italy
via mobile

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157 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Florence, Italy
Level Contributor
113 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 12 November 2016 via mobile

Incredibly welcoming team. Fantastic tour, structure and cognac. Probably one of the best for quality and tradition.

Helpful?
Thank GaeFire
Visites M, Guide at Martell Cognac, responded to this review

Hello, Thank you for your compliment, it's our pleasure to welcome you at Martell. We are happy to know that you had a great time with us. Hope next time when you come back to Cognac, you will visit Martell again! Best regards, The team visits Martell More 

London
Level Contributor
42 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 26 September 2016

As a competition win arranged by Martell we had a lovely tour taken by the guide exploring how Cognac is made, a reconstruction of the Martell House, the old distillation centre with barrels and the blending room. The visitor centre was built in 2015 to commemorate 300 years and the tunnel is shaped like a barrel using French oak. They... More 

Helpful?
1 Thank jandl2008London
Visites M, Guide at Martell Cognac, responded to this review

Bonjour, Thank you for taking your time to share your expériences at Martell. I'm glad that you had a great time with us. We look forward to welcoming you again in our new boutique and in our new restaurant in the future! Best regards, Célia More 

Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 September 2016

I have nothing but good words to say about our visit on 10/9/16, from the moment we called them!!! We had spoke to two other distillery's and didn't get the right information we needed.. But as soon as we spoke to Martell lady on the phone, she was super friendly and spoke very good English which was a good job... More 

Helpful?
1 Thank gavlar69
Visites M, Guide at Martell Cognac, responded to this review

Dear gavlar69, Thank you very much for sharing your experience with us on Tripadvisor. We are really glad you enjoyed your time at Martell, from grape to glass indeed ! I hope you will continue appreciating Martell's cognacs at home with your special Réserve de Borderies, and feel welcome here any time ! It was my pleasure being your guide,... More 

Somerset, United Kingdom
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 13 September 2016 via mobile

A very good tour with lots of information. Good English guide but felt very rushed from one area to the next. Our guide spoke very fast and didn't give any time for questions. Enjoyed tasting the cognac and wouldn't be afraid to visit again. Martell is close to the centre so they were happy for us to leave our car... More 

Helpful?
Thank aew555
Visites M, Guide at Martell Cognac, responded to this review

Dear Sir, Madam, We would like to thank you for taking the time to share your experience and we are very happy that you liked it. Howerver, we are very sorry that you felt rushed from one area to the other. All the visitor's center team would like to apologize for that. We would be happy to welcome you back... More 

Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 September 2016

Very informative and good value for money. English speaking guide, who explained the process of production in very good detail.

Helpful?
Thank Wendy M
Visites M, Guide at Martell Cognac, responded to this review

Dear Wendy, We woould like to thank you for taking the time to share your experience at Martell. We are very happy that you enjoyed it, and we wish to welcome you back in the future. Best regards, Vanessa More 

Alsager, United Kingdom
Level Contributor
163 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 187 helpful votes
4 of 5 bubbles Reviewed 28 July 2016

If you are in the areas this place is worth a visit. The shop covers various Martell Cognac's , but you really appreciate the drink after the tour. This tour covers the history of Martell and the manufacturing of Cognac, plus a tasting at the end. Go for the 18 Euro tour as you can compare the two different grades... More 

Helpful?
Thank Paul D
Visites M, Guide at Martell Cognac, responded to this review

Dear Paul D, We would like to thank you for taking the time to share your experience. We are very happy that you enjoyed your visit at Martell. We look forward to welcoming in the future. Best regards, Vanessa, guide at Martell. More 

Level Contributor
37 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 28 July 2016 via mobile

After so much hype, the factory is just a tourist magnet Not much cognac making happens here. Well made up to create atmosphere and fool your senses - ceiling is blackened - meant to be mould from fermentation - actually is paint! Even the information given by guide is perfunctory. Videos are out of context - all artificially laid on.... More 

Helpful?
Thank Aruni S
Visites M, Guide at Martell Cognac, responded to this review

Dear Sir, Thank you for your remarks regarding your recent visit in our cellars. We are very disappointed and sorry to hear that the visit did not raise to your expectations. Be assured that every comment is useful and important to us. Best regards, Joanna, guide at Martell. More 

Level Contributor
42 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 27 July 2016 via mobile

We arrived in Cognac and were lucky to book a tour for later in the day, in English. The lady who took is round, Celia, was an excellent guide and we learnt about the history of cognac making. At the end of our tour we tried some of the drink, with some wonderful French patisseries to accompany it. A must... More 

Helpful?
Thank Rachel P
Visites M, Guide at Martell Cognac, responded to this review

Dear Rachel, Thank you for spending time giving us the comment. It's pleased to know that you had a good time with Martell. It would be my pleasure to welcome you again in the future. Thank you! Best regards, Célia More 

Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 July 2016 via mobile

This was a most informative and interesting tour. In particular, Celia, our tour guide was animated, professional, warm and friendly. She made the tour worthwhile with her calm gentle manner and relaxed approach. Nothing was too much trouble. We loved every minute. Thank you.

Helpful?
Thank Tinnion01
Visites M, Guide at Martell Cognac, responded to this review

Dear Tinnion, Thank you for this nice and warm comment, I'm appreciated that we had a good time together, and sincerely wish to see you again. I look forward to welcoming you again at Martell. Best regards, Célia More 

Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 18 July 2016

There are various tours during the day, in different languages. Irine is the best tour guide I have ever seen, she was absolutley lovely, pleasant, knowledgable and polite. Our tour was informative and filled with fascinating history. There are exhibits and demonstrations throughout the tour. After your exploration of the Martell house, you’ll enjoy a tasting of the cognacs. You’ll... More 

Helpful?
Thank james1975r

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