Aero City

Aero City, Barcelona: Address, Phone Number, Aero City Reviews: 2.5/5

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Tours and Tickets

2.5
68 reviews
Excellent
16
Very good
7
Average
5
Poor
6
Terrible
34

Sally W
Nottinghamshire, UK46 contributions
LIAR!!
Jul 2018 • Couples
Easy to find the guy seemed competent!! I showed him our paperwork with the booking ref and the hotel name and he said it would be 15mins take a seat He shouted our name 10mins later and showed us to a lovely car , The driver Cesar Zarta was the life saver in this awful experience.
We set off offering us free water & wi-Fi great !! We then 20mins later pulled up outside an hotel I explained this was the wrong hotel and even showed him the booking clearly the driver had been given the incorrect hotel details ,the driver made a phone call and they tried to say the Expedia had given them the wrong details even though I booked through Ebookers and all the info was on our paper work why wasn't this highlighted at the airport then!!! The driver was told to kick us out the taxi and we would have to make our own way ( not the driver words) we refused and told him to take us back to the airport or call the police it was a horrible situation to be in , after what felt like a very long stand off the driver took us to the correct hotel he then showed me a text telling him to kick us out!! Discusting behaviour aero city!!!
They even lied to Ebookers showing them a GPSmap showing them they did drop us off correctly they forget to mention they wanted to kick us out when they had a made a mistake!!
Written 22 July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

C1646KKtrevors
Busselton, Australia51 contributions
Did not show
May 2018
Rang this company on arrival and confirmed we were in the right place and their welcome desk was right there beside Cafe Fiori. Their was no desk! Asked for a staff member to come and get us but no one turned up. Got fed up and caught a taxi. I have contacted this company twice for a refund for our arrival and return to the airport but guess what? Just like our arrival there was no response. Judging by other reviews we are not the only victims.
Written 27 May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Leilei_Victoria
Victoria, Canada89 contributions
Good transfer to hotel
May 2018 • Family
Our transfer was paid by our hotel Aspasios Rambla Catalunya. We waited 15 minutes at the airport Aero City counter. The transfer by a minivan was smooth.
Written 19 May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

daniel g
San Francisco, CA2 contributions
Terrible! Avoid! Did NOT show up
May 2017 • Solo
Terrible! Avoid! Did NOT show up for confirmed reservation through Expedia in Barcelona last year. NO body at the meeting spot; NO body at the kiosk. NO answer at either the local or Madrid office phone numbers given for "emergencies". 11pm after a very long flight from San Francisco, dead tired and no ride to the hotel to be had. Spent another 1/2 hours trying to email or call someone. Google maps directed me through a bus route. Apologies after the fact but no reason given for not being there. And to make matters worse, they denied a refund through Expedia and had to appeal to the credit card company which did send a refund. The worst service ever. AeroCity aka "Speedy Shuttle" on the internet.
Written 11 April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Nany B
Haifa District, Israel22 contributions
Recommended Aerocity Shared Shuttle.
Feb 2018 • Family
Yesterday we returned from Barcelona and were very satisfied with the service of the shared shuttle of Aerocity from and to the airport (2 passengers + 2 suitcases ). The drivers were very friendly and helpful. We had a fast and good ride. Good drivers, punctual, comfortable vehicle and a smooth drive and a great price. I would strongly recommend it.
Written 21 February 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Kim J
Melbourne, Australia35 contributions
Great Service
Nov 2017 • Solo
My experience with Aero City was nothing but positive. Their service desk was easy to find right inside the arrival hall. The staff were friendly and efficient, and the vehicle was clean and comfortable.
Written 26 November 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Bcjedi2017
Boston, MA40 contributions
Great service
Nov 2017 • Solo
Booked this service for transport to and from the airport in Barcelona. The real test was when I made the arrangements for them to pick me up at 3:45 a.m. for my 6:45 departure flight. I was sure they were going to be late or not show up at all. Well, on Friday I was in the lobby of the hotel at 3:25 and waited for them to show up. Much to my surprise, I heard the backup alarm of their van backing in to my hotel at 3:41. I was very, very pleased. And for that, I give this service 5 stars.
Written 18 November 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

MrsBB2000
London, UK198 contributions
Beware!
Oct 2017 • Family
Our apartment provider ASPASIOS booked this company for our transfer to their apartment which was included in our room rate. They had our arrival details. Upon arriving we visited the Aero City desk located in the terminal. We were informed there would be at least an hour wait most likely more. There were already a good number of other families waiting many with very small children. Aero City said that due to the football game on that evening and the many protests and street closures that Barcelona was grid-locked and that was why they did not have any drivers or cars as they were all stuck in the city. It seemed odd as google maps indicated a good quick run from the airport to our apartment. We did not fancy a long wait and so took our chances with a taxi. There was no queue for the taxi and we loaded our bags and headed to our apartment. There was absolutely no traffic!!!!! We had a quick run to our apartment and paid the taxi directly. Hopefully Aspasios will refund our taxi ride as they failed to provide a transfer. It's a shame that all of the families had such a wait outside the Aero City desk and that Aero City were lying to visitors to Barcelona.
Written 24 October 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Richard A
29 contributions
Err no thank you
Oct 2017 • Friends
Booked this company as I used them in October when I visited Barcelona with my children.

Plane landed early so we knew we had to wait a short while. 15 minutes after the agreed time I phoned to company who told me I was in the wrong place.

If I book to get picked up I don’t expect to to be told I’m in the wrong place and walk to different terminals. Everyone else had a person waiting for them.

Although the driver was very good I wouldn’t use again.
Written 17 October 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Leanne L
West Vancouver, Canada721 contributions
Road trip around Spain and Portugal
Sep 2017 • Couples
Reading the other reviews sounds like we got lucky but we had very good service. The instructions we received on where to find them were a bit unclear, after leaving arrivals with your luggage walk across to the far wall and look to your right that is where you will find their offices, you can't see their offices when you first exit and they do not meet you at the arrivals area. We were promptly helped, waited approximately 15-20 minutes for our driver, it was a short walk to the van. There were 3 couples so it didn't take long to arrive at our hotel. We arrived at 9am in the morning approximately sounds like that could be the difference.
Written 9 October 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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