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Ustica Lines

| Via Vittorio Emanuele, 98100, Messina, Sicily, Italy
+39 0923 873813
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Review Highlights
Worst ferry company EVER

We wanted to book a ticket with this company to go to ustica and the lady offered us to do the... read more

Reviewed 5 July 2017
Mana1913
,
Ifrane, Morocco
via mobile
Customer Service Beyond Unhelpful. A bit of wind and they couldn't be bothered.

The service was cancelled with no prior notice, without any explanation, or any idea when you might... read more

Reviewed 6 November 2016
kerry_hood
,
London, United Kingdom
Read all 112 reviews
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Overview
  • Excellent15%
  • Very good15%
  • Average16%
  • Poor16%
  • Terrible38%
5 Jul 2017
“Worst ferry company EVER”
6 Nov 2016
“Customer Service Beyond Unhelpful. A bit of wind and they couldn't be bothered.”
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Hours Today: 5:30 AM - 7:30 PM
LOCATION
| Via Vittorio Emanuele, 98100, Messina, Sicily, Italy
CONTACT
Website
+39 0923 873813
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1 - 10 of 18 reviews

Reviewed 5 July 2017 via mobile

We wanted to book a ticket with this company to go to ustica and the lady offered us to do the booking for us over the phone. I spent 1 hour to do it and made sure everything was in order. I speak perfect Italian...More

Thank Mana1913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016

The service was cancelled with no prior notice, without any explanation, or any idea when you might resume the service - there was 50 of us stranded on the island. Very unhelpful, and frankly, rude, customer service. It didn't matter if you were english, french...More

1  Thank kerry_hood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2016

We took this hydrofoil from Milazzo to Stromboli and back. The non-stop to Stromboli was very early (6am) probably due to it being shoulder season. The next ferry was not a high speed boat and would have taken several hours versus one and a half...More

Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 September 2016 via mobile

Our boat from Tropea to Panarea was canceled due to storms and rough seas. So we took the train to Villa San Giovanni and the ferry across the Messina Strait. Arriving in Messina, the Ustica ticket office was right where we disembarked. The staff informed...More

Thank Cameron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2016 via mobile

Very poor organization, extremely incompetent and rude. We booked the expensive fast ferry from messina to the island of Salina. The ship of course left 45 minutes late and instead of going directly to salina as planned we left for Reggio Calabria. Once there we...More

Thank Gianluca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2016

The cruisèr is fast and well organized . The problem arises on peak holiday periods or on winter when the high seas isolate the island community and vice versa.

Thank theresadelblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2016

We travelled as a group of 5 adults to the Aeolian islands. We used Ustica ferries to travel from Messina to Vulcano, then Vulcano to Stromboli and finally Stromboli back to Messina. All ferries were reasonably punctual; loading and unloading was efficient and the ferries...More

Thank Thorpe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2016

Our experience with Ustica Lines from Milazzo to Lipari was good. The crew efficiently loaded luggage and passengers and ensured that everyone had a seat. The hydrofoil left on time and the ride was a smooth as it could be. The crew handed out sick...More

2  Thank Rasputin21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2015

The day we meant to sail Ustica Lines was on strike and all that was shown in the office was a note saying tickets are valid with Siremar. We tried to exchange our tickets but the Siremar agent just shouted at us and said wait...More

Thank WokinghamOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2015

We took the hydrofoil to visit Lipari, the boat is old and shabby and I think it's too expencive compared to the service they offer

Thank carlotta a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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