Salvatore Ferragamo
Salvatore Ferragamo
3
10:00 AM - 7:30 PM
Monday
10:00 AM - 7:30 PM
Tuesday
10:00 AM - 7:30 PM
Wednesday
10:00 AM - 7:30 PM
Thursday
10:00 AM - 7:30 PM
Friday
10:00 AM - 7:30 PM
Saturday
10:00 AM - 7:30 PM
Sunday
11:00 AM - 7:00 PM
About
Flagship store of the Ferragamo family, with a large selection of shoes, handbags, briefcases, belts and other leather goods.
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Neighbourhood: Florence Historic Center
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
3.0
59 reviews
Excellent
17
Very good
9
Average
3
Poor
4
Terrible
26
Solveiga S
1 contribution
Jan 2024 • Business
Do not buy online as Ferragamo does not handle returns or respect the rights of buyers. Generally ignored correspondence and arrogant attitude. The company is not directed to solve the problem and does not return the money and does not provide additional investigation upon request. Very bad service
Written 1 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robin H
3 contributions
Sept 2023 • Family
When I planned my trip to Florence I knew I had to make a stop at this iconic location for this fashion house. I was not disappointed. I wish I had more time, and a bigger budget, with all the beautifully crafted leather goods. Seriously luxury leather goods. Always a treat!!
Written 24 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmed E
1 contribution
Jun 2023 • Family
The worst shopping and customer service experience i have ever had in my whole life, it is a big lie that Salvatore Ferragamo sells a value for money product or even a luxurious product that deserves to be names like that
Written 29 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jchadcrawford
1 contribution
Hotel is Beautiful, but service is just horrible, Owned by Ferragamo, They sent us around corner to store and Sales agent Matthew brought Shoes over and had me try on then basically refused sale when I offered to Purchase. This is unbelievable. No More Ferragamo ever!!!
Written 9 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cristina G
10 contributions
Jan 2023 • Solo
Bought a pair of beautiful trainers. Used them a few times only! I noticed they are badly broke! I like in the UK so they've been sent to Italy for service. They said there's nothing that they can do because it's silk. Excuse me I used this trainers a few times only, I didn't buy them to put them in a museum. What on Earth? And this is the way I'm being looked after? No problem. I'll make you famous for the way you look after your customers. Disgusted!!!!
Written 13 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charles C
2 contributions
Dec 2022
DO NOT BUY FROM FERRAGAMO. They have an inferior return policy. I bought a pair of expensive sneakers for my wife for Christmas. She didn't like them and wanted to return them for a refund. It was 7 days beyond Ferragamo's 30 day return policy, so they refused to accept the return and only offered an exchange. 7 DAYS!! There are plenty of other high end stores. DON"T BUY FROM THIS COMPANY!!!!
Written 12 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WN0309
1 contribution
Oct 2021
Very poor quality and I will never buy anything from this brand ever again!!! Not worth the money and the customer service is bad!!!
Last year, I bought a seasonal design silk type Ferragamo bag with square crystal stone around the brand from Malaysia KLCC store. However, i only brought the bag out for 3 times within a short period of time due to Covid-19 pandemic, the crystal then start to fall out and went missing.
Since it is still within the warranty period, I brought it back to the store and request for repair. After two months of waiting time, the staff replied me that the HQ has no spare parts as it is a seasonal product. and THAT'S IT!!!!!! There was no solution or compensation provided to me!!!
In order to fix it, i went to another Ferragamo store in Pavilion Malaysia to ask whether they have any third party that can fix this issue. However, i decided not to fix it at the end as the staff told me that the supplier do not have any square type crystal, they only have the small round stone which is totally different from the original stone. Also i will have to pay RM200 to fix it. (I know it sounds little but i don't have to spend anything if the quality is good! I have to emphasize that the stones fall out during warranty period!!!! Why should i pay extra for your poor quality?
When i collect the bag back from them, there were 2 additional stones went missing and it can't be found. There was NO apology from the staff.
Disappointed with the quality and customer service.
Last year, I bought a seasonal design silk type Ferragamo bag with square crystal stone around the brand from Malaysia KLCC store. However, i only brought the bag out for 3 times within a short period of time due to Covid-19 pandemic, the crystal then start to fall out and went missing.
Since it is still within the warranty period, I brought it back to the store and request for repair. After two months of waiting time, the staff replied me that the HQ has no spare parts as it is a seasonal product. and THAT'S IT!!!!!! There was no solution or compensation provided to me!!!
In order to fix it, i went to another Ferragamo store in Pavilion Malaysia to ask whether they have any third party that can fix this issue. However, i decided not to fix it at the end as the staff told me that the supplier do not have any square type crystal, they only have the small round stone which is totally different from the original stone. Also i will have to pay RM200 to fix it. (I know it sounds little but i don't have to spend anything if the quality is good! I have to emphasize that the stones fall out during warranty period!!!! Why should i pay extra for your poor quality?
When i collect the bag back from them, there were 2 additional stones went missing and it can't be found. There was NO apology from the staff.
Disappointed with the quality and customer service.
Written 18 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
L Calloway
1 contribution
Dec 2020 • Solo
I was so disappointed with the service I received in Hong Kong IFCmall last week. I visited ferragamo store and would like to purchase a belt. staff were chatting at the beginning and no one came over to help me, ignored what I asked for.
in addition, I am hard to understand what Eric saying. He was not willing to serve me when I couldn't understand what he said.
It's horrible shopping experience
in addition, I am hard to understand what Eric saying. He was not willing to serve me when I couldn't understand what he said.
It's horrible shopping experience
Written 16 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fiona K
Hong Kong, China58 contributions
Aug 2019
I only buy Ferragamo from the boutiques. Have an ongoing relationship with one of their SF boutiques in my area. Staff are willing to call me up for high quality limited editions.
Despite all the bashing going on about the quality, may be it is luck, My oldest pair of Ferragamo shoes is 15 years old. Apart from a few frays - it is still useable. My oldest wallet was about 20 years old before I had to discard it due to irreparable damage. My oldest bag from them is 12 years old and still look spanking new.
Only once that I had trouble with SF goods purchased at a distributor, rather than the boutique. Same case with other luxury brands. But oh hey, if you want it cheaper instead of boutique prices, then that’s the risk.
Despite all the bashing going on about the quality, may be it is luck, My oldest pair of Ferragamo shoes is 15 years old. Apart from a few frays - it is still useable. My oldest wallet was about 20 years old before I had to discard it due to irreparable damage. My oldest bag from them is 12 years old and still look spanking new.
Only once that I had trouble with SF goods purchased at a distributor, rather than the boutique. Same case with other luxury brands. But oh hey, if you want it cheaper instead of boutique prices, then that’s the risk.
Written 19 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olwen R
1 contribution
Jun 2020 • Solo
There are lots if negative feedback on here about Salvatore Ferragamo customer service in different countries. I am a Ferragamo fan and live in the UK whilst I have never had issues like the ones cited.shoes falling apart etc.I have had a few queries that my UK (London) stores were a bit flaky on so now I also contact (phone/email) Ferragamo's own customer service team in Italy. They have always responded promptly to me and provided excellent customer service, in my opinion. They also as I believe offer a repair service. I am sure they would be horrified about some if your experiences. I would suggest anyone contacts them as ultimately it is their reputation on the line, whereas a SF franchise is just thinking of their sales figures. PS always buy from a shop or store owned by SF not a franchise like Nieman Marco's or other big department stores. The relationship they have with head office in Italy will be completely different.
Written 3 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Claim your listingSALVATORE FERRAGAMO: All You Need to Know BEFORE You Go (with Photos)
Frequently Asked Questions about Salvatore Ferragamo
- Salvatore Ferragamo is open:
- Sun - Sun 11:00 AM - 7:00 PM
- Mon - Sat 10:00 AM - 7:30 PM
- Hotels near Salvatore Ferragamo:
- (0.02 km) Tornabuoni Apartments
- (0.03 km) La Residenza
- (0.03 km) Vrbo Property
- (0.03 km) Hotel La Resistenza Firenze
- (0.04 km) Tornabuoni Place
- Restaurants near Salvatore Ferragamo:
- (0.01 km) The Tower Ristorante
- (0.02 km) Ristorante Pizzeria Le Antiche Carrozze
- (0.05 km) Ristorante Il Magnifico
- (0.06 km) La bottega del chianti
- (0.06 km) Foody Farm Firenze
- Attractions near Salvatore Ferragamo:
- (0.01 km) Palazzo Spini Feroni
- (0.01 km) Piazza Santa Trinita
- (0.02 km) Museo Salvatore Ferragamo
- (0.02 km) Palazzo Bartolini Salimbeni
- (0.03 km) Dado's Kitchen