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Damtours

#361 of 859 Tours in Amsterdam
Amsterdam, The Netherlands
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Damtours
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Snez wrote a review Mar 2020
1 contribution
How a company responds during a ‘global crisis’ speaks volumes about their priorities. Thanks for making yours very clear, chose to keep customers’ money during a global lockdown - slow clap for you while you shut your doors.
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Date of experience: March 2020
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Gnp wrote a review Mar 2020
Modesto, California1 contribution
Terrible company that won't issue a refund even though the world is essentially on lockdown. They should just shut their doors now and refund the money.
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Date of experience: March 2020
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Dana S wrote a review Mar 2020
Sacramento, California54 contributions36 helpful votes
Wow, when you book a service you expect to receive that service. When there is a worldwide crises, companies can either come out glowing or they come out covered in the slime. Guess this company chose to take the nosedive. STAY AWAY!!!! If you provided no service, you shouldn’t keep someone’s money. PLAIN AND SIMPLE. Companies like this will be remembered and when things turn around, should be shunned and eventually SHUTTERED!
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Date of experience: March 2020
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Paulo1971 wrote a review Jan 2020
1 contribution1 helpful vote
As a group of couples we arrived in plenty of time and waited for the bike to arrive... It did not turn up and the company have refused to refund of the full cost. They are based in an industrial area and its poorly lit and badly organised. We currently have a complaint pending with the tourist board to try and recover our monies. Do not use as they are not a reputable company.
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Date of experience: January 2020
1 Helpful vote
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LSG100 wrote a review Jan 2020
Cardiff, United Kingdom2 contributions1 helpful vote
My friends and I booked the ‘beer bike experience’. A few hours before it was due to start We were contacted by Damtours saying that the time had changed from 6pm to 7pm, not ideal but okay. We arrived at the meeting point 10 minutes before as instructed, when we arrived there was no one there, no beer no bike no driver just a very dark pretty scary looking industrial estate. Our taxi driver kindly rang the Damtours office, we were told to wait longer by Damtours but it was already past 7pm. We had already incurred over 100 euros in taxi costs. Some of our party had arrived 20 minutes before it was due to start and were approached by drug dealers, so we left. We spent over 500 euros on this and have requested a full refund, we have been offered 100 euros which is ridiculous. We were where we should have been, at the time stated and the company are keeping our money, I feel so let down by them, and can’t believe they are saying it’s our fault for not turning up! We found out after that the beer bike just takes you around the dodgy industrial estate. The industrial estate is nowhere near the centre, ignore the pictures on their website it’s completely misleading. Avoid!
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Date of experience: January 2020
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