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We had booked a long waited full day tour with Maglelin Experience, but corona outbreak changed our plans and we had to cancel our tour. Even though according to booking terms it was only 50% refund, Raine offered us 100% refund or changing the tour date to next winter. I wanted to write my review and thank Raine about great customer service, because not all hotels and activities in Levi/Kittilä area were willing to make such exceptions in these circumstances. These are hard times to small businesses, and money is tight, but this kind of kindness won't go noticed and we will make sure to come and do our full day tour hopefully next March! Also when I was booking our tour, Raine answered quickly to my emails and I got feeling we really wanted to go a tour with him! But now, we just need to wait for next winter!…
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Date of experience: March 2020
1 Helpful vote
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We spent a tremendous, splendid and most emotional & extraordanary day with you and your increadable, fantastic dogs - a truely sensetional experience. The track is in a most astonishing landscape with a good mixture of woods and wide snowfields.
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Date of experience: March 2020
1 Helpful vote
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The dogs were really nice and well treated! The owner was very friendly and took a lot of time to explain everything about the dogs and sleds. One of the best trips during our stay in Levi!
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Date of experience: February 2020
1 Helpful vote
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Such a nice tour to do. They are really nice to the dogs and just started their organization. Heard nice stories about their life and tours around the fire place afterwards.
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Date of experience: February 2020
1 Helpful vote
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The ride and views were fantastic. The guides were so friendly and treat the dogs so well. It was the best experience of out holiday in Finland!
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Date of experience: February 2020
1 Helpful vote
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