Central America
Guatemala
Guatemala Department
Amatitlan
Amatitlan Attractions
Santa Teresita Hotel & Spa Termal
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Santa Teresita Hotel & Spa Termal

See all things to do
See all things to do
Santa Teresita Hotel & Spa Termal
4
169 reviews
#1 of 2 Spas & Wellness in Amatitlan
Spas • Thermal Spas
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9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
8:30 AM - 8:30 PM
Sunday
8:00 AM - 6:00 PM
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About
We are a Thermal water complex in Amatitlan, Guatemala. We are located about 30 minutes from Antigua Guatemala by car. We have different areas and services, both for families with kids and adults only areas. Our facilities include Kawilal Hotel, Kawilal Spa, 2 restaurants, 16 thermal water pools, natural thermal steam baths and more!
Suggested duration
More than 3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
169 reviews
Excellent
91
Very good
42
Average
16
Poor
10
Terrible
10
Shoshana S
Gainesville, VA4 contributions
Lost our valentines day reservation
Feb 2022 • Couples
We reserved in advance for a private jacuzzi and sauna via Whatsapp to celebrate valentines day here. We took the day off of work, and drove one hour from our home to enjoy the day here. When we arrived, we discovered they had zero records of our reservation , and had in fact given away our spot to another customer.

They tried to offer us other packages, all of which were significant downgrades from our original reservation. Considering we had booked well in advance, and spoken directly with a receptionist to make our booking, This type of error is inexcusable.
Written 14 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
robbiefitz
Las Vegas, NV713 contributions
Amazing day of Relaxation!
May 2019
We were looking for a place to get a massage and came across this pamphlet for Santa Teresita. The place looked amazing, so we called and booked an appointment for the next day. Its a short ride up into the mountains from Antigua, but they pick you up and drop you off at the main square. We bought a package that included a massage, salt scrub, use of the spa facilities and lunch. Best part was the thermal and shock pools. They have a series of pools at different temperatures that you sit in for pre determined amounts of time; from hot to freezing cold.. it was a first for me. They also gave us a fruit smoothie while we were in the thermal pools. Highly recommend!
Written 15 April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
expatDubai
Sweden203 contributions
Amazing Spa day
Feb 2020 • Couples
We loved spending the day at this amazing spa. We were well looked after by the friendly and efficient staff(especially Andrea who pampered us the whole time!!👏) and all spoke very good English! The thermal circuit, the pools the sauna and the massage were all excellent!! the food was delious too!! A super nice visit!!🙏
Written 19 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HugoU
Hello expatDubai thank you very much for your comments! We hope to have you visit us again! =) The Santa Teresita Team
Written 24 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Snowmaster
10 contributions
yeah!
Feb 2020 • Couples
What a great 1 day get away! Thermal pools, private sauna, swimming pool and a 75 minute massage. Ooooooh yeh!
Written 10 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nubia Y
52 contributions
Rest & Relaxation
Dec 2019 • Friends
This is my second time visiting Antigua, Guatemala and each time I go, I make sure to book my spa treatments at Santa teresita spa! The chocolate & coffee scrub is the BEST! The staff is friendly and my masseuse Jelisa was awesome!
Written 28 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HugoU
Hello nubiay thank you very much for your comments! We will give your comments to Jelisa and hope to have you visit us again soon! =) Best regards, The Santa Teresita Team
Written 3 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rosy
1 contribution
Lack of help in emergencies situation
Dec 2019 • Family
I was at santa teresita hotel and spa in Guatemala on 12.03.19 with my husband. We are here on vacation and witness a 5 year old boy drown in the playa termal which is a family area for kids. This place does not provide any lifeguards well they are there but they don't pay attention to the kids. This place lacks education on what to do in case of an emergency. No staff ran to provide CPR to the child. My husband and I did CPR on this child until the ambulance came. They had 1 nurse in this facility and she got there and did nothing just said keep doing cpr and just stood there. No staff offered help. We tried to talk the manager to complain about the staff lack of experience and he ignored us his name is Jorge. He went to lock himself in his office and completely ignored us. He was so rude. Also don't believe all the reviews because I posted this in their Facebook and they took off the bad reviews. I saw another person post regarding this accident and also witnessed the accident and how bad their staff was during this situation and they also deleted that review. Just know if you take your kids they will do nothing to help your child in an emergency. They are so awful that they did not want to take responsibility for the accident and help the parents of this poor child that was in critical condition. His mom came back to say thanks to me and my husband for what we did. The santa teresita did not even want talk to the mother of the child and her family that just makes me mad. We asked personal why did they not help us with child and they said their staff was new just 4 months on the job and were in shock. Like this child could have died you cant really be in shock in those situations. They seriously need to set up drills to prepare their staff better. I would not trust them with anyone in an emergency situation. They even had the nerve to say that there are signs posted that they are not responsible. They were so heartless during this situation. It was my first time and last time there.

Thankfully the child survived and is back to his normal self because my husband and I helped him. I thank god we were there for that child. 🙏
Written 20 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Morgan H
Ponte Vedra Beach, FL2 contributions
Relaxing but not seamless
Nov 2019 • Couples
My boyfriend and I booked a tour through a local agency in Antigua that included the Volcán Pacaya hike in the morning and Santa Teresita Spa in the afternoon. After the hike, the Santa Teresita shuttle bus was waiting for us and took us to the spa as expected. The driver helped us check in, got us towels, and took us to the restaurant so we could buy some lunch. We didn’t get any further instructions so after we enjoyed our meals, we leisurely tried out all the pools in the thermal circuit and then relaxed on some of the chairs. This is when a polite staff member came to give us goodie bags and told us the shuttle was taking us back in ten minutes at 3:30PM. When we informed her that the tour agency told us we would be staying until 5:00PM, she quickly made sure that was able to happen. And when we asked her about the other items included in our package, she directed us to the right people. Our package included a massage so when we went to the massage area, a phone call had to be made to verify we purchased and then arrangements were made.

Overall, we are glad we visited the spa but it was not the seamless experience we were expecting. We didn’t like that we had to ask for the things we had already paid for. The staff were all very accommodating and in the end we got everything in our package.
Written 1 December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HugoU
Hello MoeHunt22 thank you for taking the time for this review! We are very sorry your experience was not seamless in our facilities. We didn’t have proper communication with the travel agency that day, we sincerely apologize for that. We hope to have you visit us again someday. Thank you!! Best regards, The Santa Teresita Team
Written 2 December 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rtraveler2004
Lexington, KY149 contributions
Super refreshing experience!
Jul 2019
We went here after a hard volcano hike earlier in the day. This place consists of several pools of various temperatures that you rotate to every 10 minutes from hot to cold, cold to hot, etc. Our experience also included a smoothie to enjoy in the pools as well which tasted great. The restaurant in the hotel was fantastic too! Your body will absolutely love the relaxed and refreshed feeling it gets that these pools give by soaking in them. Make sure to wear sandals or water shoes if you have sensitive feet because the pavement does get pretty hot! The staff overall were wonderful!
Written 7 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HugoU
Hello rtraveler thank you very much for your comments! We are very glad you enjoyed our services and hope to have you visit us again someday! Best regards, The Santa Teresita Team
Written 8 August 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carolminer
27 contributions
Thermal waters and great care
Sep 2018
I love the thermal waters and the staff, despite the crowds, were so good about my family and taking care of each and every one of us, like kings and queens. They knew where each of us was and made sure I was in the know as to the whereabouts of everyone. I felt like they were taking care of only us. (We went on a holiday, it was beyond packed.) The food is great. The spaces are well defined and the water is being constantly refreshed from the volcanic veins, hot as can be. It is a great place, but try to go on a weekday or when it is NOT a holiday!!
Written 5 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HugoU
Hello carolminer thank you very much for your comments! We hope to have you visit us again! Best regards, The Santa Teresita Team
Written 6 August 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elizabeth S
Guatemala City, Guatemala36 contributions
Great for a mind-body relaxation
Jul 2019 • Friends
I visited the hot springs and it has much more than what I had imagined. All the water of the pools is hot springs. Besides family pools, they have a 1-hour circuit to balance out your body, a jacuzzi, a "beach". Additionally, they offer spas, saunas, massages, restaurant. One day is not enough in this place, so I highly recommend you book a few nights at its innovative hotel "Kawilal".
Written 22 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HugoU
Hello elizabeths67 thank you very much for your comments! We are so glad you enjoyed our services and hope to have you visit us again someday! Best regards, The Santa Teresita Team
Written 29 July 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SANTA TERESITA HOTEL & SPA TERMAL (Amatitlan) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Santa Teresita Hotel & Spa Termal
Santa Teresita Hotel & Spa Termal is open:
  • Sun - Sun 8:00 AM - 6:00 PM
  • Mon - Fri 9:00 AM - 6:00 PM
  • Sat - Sat 8:30 AM - 8:30 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.
We recommend booking Santa Teresita Hotel & Spa Termal tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 3 Santa Teresita Hotel & Spa Termal tours on Tripadvisor
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