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Franco Group

Giardini Naxos, Italy
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About Franco Group
Sicily Tour Excursion by Franco Group organizza tour Sicilia, tour Taormina, tour Isole Eolie. Escursioni in elicottero, tour in barca, tour in bus e mini bus nella Sicilia orientale. Tour a Siracusa, tour Villa del Casale Piazza Armerina, Escursioni Etna con degustazione vino.Sicily Group Excursion si prepara ad offrire ai propri clienti un servizio da professionisti nel mondo di Hotel & Congressi.
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Franco Group
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51Reviews2Q&A
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Karin D wrote a review Jun 2019
2 contributions
We had two wonderful excursions with your company. Giovanni was our driver. He drove us to Palermo and Monreale and showed us the places were parts of the Godfather were filmed. We were impressed by his driver skills and his kindness. We thank him for this. Kind regards Jan and Karin Netherlands
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Date of experience: May 2019
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John M wrote a review Jul 2018
North Willoughby, Australia91 contributions4 helpful votes
+1
Through our hotel, Mazzaro Sea Palace we had the Franco Group provide a airport transfer from Catania airport to Mazzaro Bay near Taormina. We found the driver courteous and the Mercedes van was very clean and comfortable. During the week of our stay, our hotel Concierge again arranged for a private car for a day trip to Mt Etna and a winery lunch and tour at Gambini. Robert was our driver and we found him very friendly and talked through a number of the local attractions and was happy to make stops along the way. We made it to almost 2000m up Mt Etna and walked one of the craters before heading to the winery. Gambini winery was a great stop and we had a beautiful lunch and wine tasting experience. Robert waited patiently before returning us to the hotel later in the afternoon. We had a Mercedes sedan which again was very clean and comfortable on what was a hot day. Finally, we took another private car for a day trip to Noto and Syracuse with our driver being Giovanni. He was excellent and we found him very friendly and professional with a ultra clean and comfortable luxury van. This was a long day and Giovanni took the time to highlight the key attractions, recommend a great local restaurant and provided plenty of time to explore on foot. Giovanni also returned us to the airport from the hotel on our last day. I would thoroughly recommend the Franco group as the cars are great quality, clean and most of all the drivers were punctual, spoke good English and were very friendly in their customer service. Ciao John M
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Date of experience: June 2018
1 Helpful vote
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Marie O wrote a review Jul 2017
Dublin, Ireland8 contributions5 helpful votes
When I took the taxi to hospital, the driver had no receipt book. I was referred to their office in the hotel, which was never open when I went to che k.
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Date of experience: June 2017
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Response from Sicilytourexcursion, Direttore generale at Franco Group
Responded 26 Aug 2017
Dear Marie We know, the driver had no receipt book was finish. The driver left the receipt the day after at the reception with your room number. Our office is open every day from 09:00 to 13:00 and from 16:00 to 20:00. Is really strange, you wrote the office was never open. Anyway, I think your review is really irresponsible, and penalizes a company that carries out his work with passion an professionalism.
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Tarlaan M wrote a review Aug 2016
1 contribution4 helpful votes
The most disgusting service I have ever encountered in my life. They were rude, they repeatedly lied and told us we were twisting the truth even when they had admitted they were lying. They sold us a guided godfather tour yet on the day the driver spoke no English and had no historical background of the villages. The company then tried to twist the story yet again and say that due to the lack of parking and a bit of rain the driver could not park his car (even though they have given this tour many times before therefore know what parking is like). On Another occasion they sent us a broken minibus which broke down in the hills of Taormina late at night and called us 'unbelievable' for not wanting to get back in the same bus even though it was rolling down the mountain! Other companies have apologised for their behaviour towards us and told us of their notorious reputation for having a scam of a service with extortionate prices.
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Date of experience: August 2016
1 Helpful vote
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Daisy K wrote a review Aug 2015
Greater London, United Kingdom1 contribution
We booked a last minute trip to Mount Etna with Sicily Tours and Excursions by Franco Group. Our driver was Giovanni, he collected us from our hotel reception and escorted us to a comfortable Mercedes. On our journey to Etna he showed us points of interest and ancient lava flows. We had a wonderful morning and were so pleased with Giovanni that we booked him to take us to Catania train station the following day in order to catch a train to Palermo for the next part of our stay. He was very kind and suggested that it would be better to travel from Messina train station as the trains were more frequent, there he helped us with our luggage and to purchase train tickets, he as the perfect gentleman. We would definitely recommend Franco Group for excursions and transfers, they are very good value for money.
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Date of experience: July 2015
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