We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: Old Castle House (adjacent to County Hall), Carmarthen SA31 1JP, Wales
Phone Number:
+44 1267 231557
09:30 - 16:30
Closed now
See all hours
Mon - Sat 09:30 - 16:30

TripAdvisor Reviewer Highlights

Read all 19 reviews
Visitor rating
  • 11
  • 3
    Very good
  • 3
  • 0
  • 2
So friendly

Came across this tourist information office tucked away under the castle walls. They lady at the desk was sooooo pleasant. Welcomed you in, so accommodating and very helpful. This... read more

Reviewed 11 February 2017
Julie C
Nottingham, United Kingdom
Add Photo Write a Review

19 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Showing 19: English reviews
Nottingham, United Kingdom
Level Contributor
18 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 11 February 2017

Came across this tourist information office tucked away under the castle walls. They lady at the desk was sooooo pleasant. Welcomed you in, so accommodating and very helpful. This is attached to the old jail, visit was very informative and there was an interactive screen which ran for about 6 minutes. Pity all information offices aren't this helpful and friendly.

Thank Julie C
Level Contributor
55 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
Reviewed 4 September 2016

How nice for this tourist information center to be accommodating to our travel schedule. Even though they weren't officially open the morning we visited, staff was there and let us in a few minutes early before we caught our train. And it was the only place in the city that had a souvenir thimble for sale. Our ancestors lived in... More 

Thank Lisa2184
Aberystwyth, United Kingdom
Level Contributor
57 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
Reviewed 18 May 2016

Cunningly concealed between the castle walls (adjacent to Notts Square) and County Hall, this quaint TIC is small but well packed with tourist information - some free. some for sale. Maximise your trip to Carmarthen with one of the tourist maps or tourist trails around town, your chance to uncover its hidden secrets.

1 Thank Owen P
Chicago, Illinois
Level Contributor
105 reviews
56 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
Reviewed 5 April 2016

I had a hard time finding this place. It's not well sign posted, and for a while I thought I was entering someone's private residence off some forbidden, back street. People, if your goal is to promote Carmarthenshire you need to shout your whereabouts from the hilltops, have neon arrows highlighting your whereabouts, and you need staff who can tell... More 

Thank Mari M
Carmarthen, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 26 February 2016

The lady in the centre could not do enough for my son and myself and she was VERY knowledgable and friendly,we had a very interesting visit. Thank you

Thank djc290
Greater London, United Kingdom
2 reviews
Reviewed 27 December 2015

Nearly 70 years since I lived here and went to school. Found memories visiting old haunts and walking the streets of ancient Carmarthen.

Thank X8192FEtimg
London, United Kingdom
Level Contributor
26 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 11 November 2015

Never having been to Carmarthen before we sought the help of the Tourist office - staffed by Merlin. She provided maps - including a couple of walks, Names of places for Coffee etc. And a reminder of good behaviour. A time in the cells!

Thank Roger W
Level Contributor
17 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed 17 September 2015

A very friendly and helpful lady in here, offering excellent advice on the town and surrounding countryside.

1 Thank mereid
Kidwelly, United Kingdom
Level Contributor
51 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
Reviewed 9 July 2015

A source of local information. Staff friendly and helpful. Managed to find loads of attractions and places to stay

Thank MarshWaterPonds
Cwmbran, United Kingdom
Level Contributor
311 reviews
128 attraction reviews
common_n_attraction_reviews_1bd8 147 helpful votes
Reviewed 4 October 2014

Found the information centre in the castle helped myself to leaflets but there were no staff on duty.

1 Thank roscwmbran

Travellers who viewed Carmarthen Tourist Information Centre also viewed

Carmarthen, Carmarthenshire

Been to Carmarthen Tourist Information Centre? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Carmarthen Tourist Information Centre and other visitors
1 question
Ask a question
Questions? Get answers from Carmarthen Tourist Information Centre staff and past visitors.
Posting guidelines
Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?