Thank you for the comprehensive review of Croft Farm Water Park. It would seem you have had a very difficult time for which I apologise although I am not aware you made any of your concerns known whilst on site. I will address the issues raised……. The lake is treated with a vegetable dye to help with excessive weed and algae growth, your suggestion it is chemically treated is correct, but you put a negative slant on our pro-active stance to improve the water quality for our many guests. You are concerned about security and so are we as park managers that is why we are re-locating our reception to nearer the main entrance so that all guests will have to pass through security although even now our main gates are locked at night. You will be aware that the camping field is next to our internal road, not the main highway and is fully fenced for security, many families love this field as they can camp altogether without too much formality in pitch layout. There are sufficient toilets and showers for the number of guests, I don’t accept they were filthy although inevitably with many families enjoying themselves on the water they are never going to be pristine for very long despite our 3 times per day cleaning regime. There will no doubt be some rubbish on the field although I don’t accept the field was littered and our wardens do carry out the thankless task of picking up other people rubbish. We will freeze ice blocks and charge phones if people ask at reception and of course we don’t charge for either service, when our new reception is built, we will indeed have a small freezer for guests use. We do give young people the opportunity to camp, we ask them to behave and when they don’t we ask them to leave and incidentally get bad reviews for kicking them off site when they cannot abide by the park rules! We do ask guests to be quiet by 11.30am and have a warden with a duty phone that can be called, we encourage people to use it rather than moan on review sites. We will not be imposing a morning curfew, when babies and kids wake up they make a noise! You are completely wrong about our reason for opening a shop, it is one of most common reasons for complaint that guests, particularly those in motor homes cannot get the essentials, I personally doubt it will make much money. I agree we can always do better and do take on board your more reasonable comments but, in the meantime, suggest next time you book somewhere more suitable to your personal needs.

There is no reason for Gary to feel robbed as on the website and our camping tags displayed on tents it states that – “late departure may be available at £5 supplement”. I think he mentioned he was placing a poor review if he did not get his deposit returned.