Disneyland Paris

Disneyland Paris, Marne-la-Vallee: Address, Phone Number, Disneyland Paris Reviews: 4/5

Disneyland Paris
4
About
Although this Disney theme park, originally named Euro-Disney, was met with protest following its opening in 1992, Disneyland Paris is now frequented by large crowds drawn by technologically advanced rides and attractions.
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4.0
43,118 reviews
Excellent
20,699
Very good
10,708
Average
5,822
Poor
3,049
Terrible
2,840

Evripidou M
42 contributions
disney land paris
Jun 2020
went as a school trip many years ago. We had fun on all the rides, the waiting lines are very long but that;s to be expected. The souvenirs were super expensive but that;s also to be expected by a company like Disney
Written 4 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. We do hope for the opportunity to share a more positive experience with you soon. Regards, Morine Guest Experience Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Peter H
1 contribution
Magic ruined by poor New Year's party organisation
Apr 2020
Ignore the date given for my visit - it was actually over 2019/20 New Year but the field doesn't allow me to go back that far.

It was my wife's 60th birthday on New Year's Eve 2019. Having been to Disneyworld Florida a few years ago, she wanted to go to Disneyland Paris for her birthday, so I booked a visit for us and our two teenage sons. When booking I included a ticket for Disney's New Year's Eve party so that we could be in the park that evening and watch the fireworks display to see in the New Year.

The parks, of course, were great. Disney is very good at theme parks. Good rides and generally well organised. That part we really enjoyed. The weather wasn't as good as Florida but I can't blame Disney for that!

The accommodation (Sequoia Lodge) was ok. The reception and dining areas were great and breakfast was good. The accommodation blocks were comfortable enough, but the decor was looking a bit tired.

The New Year's Eve party was a huge disappointment. We had assumed, from the way these tickets were sold, that the park would close and be cleared before re-opening for the evening. Unless they did that in the 45 minutes we stepped outside to get some food, that didn't happen. When we re-entered the park, there was a checkpoint set up on one of the routes in to ensure that people were wearing the wristband showing they had purchased New Year's Eve tickets, but it was easy to avoid this by using one of the other routes into the park. As we wandered around the park that evening, we saw many people who did not appear to have the wristband. There was no effort to prevent them going on rides, check that they had valid tickets for the party or remove them. The park was very full.

As midnight approached, we tried to make our way to the Central Plaza to watch the fireworks. It rapidly became clear that there were far too many people in the park. We found ourselves squashed like sardines in the middle of a crowd with no ability to move in any direction. In my opinion it was unsafe.

When the fireworks started, I could see some of the display but much of it was hidden by buildings or people holding their smartphones over their heads to film the fireworks. My oldest son, who is a little taller than me, saw a bit more but not much. My wife and younger son saw absolutely nothing. Remember, this was supposed to be my wife's birthday treat. She could hear the fireworks but didn't see a single one.

I came away from the evening feeling we had been scammed by DIsney - persuaded to pay extra for an event unnecessarily, and then being unable to see the main event. As far as I am concerned, the New Year's Eve Party tickets were a complete waste of money. We could have got into the park without them and they didn't entitle us to anything extra when we were in. To say we were disappointed is putting it mildly. The only reason I haven't demanded a refund is that my wife enjoyed the rest of the visit and feels that pursuing Disney on this would spoil the memories of the good bit of the trip.

If you can afford to go to Florida, go to Disneyworld. It is much better. If not, I would recommend Disneyland Paris, but don't be conned into paying extra for a New Year's Eve party or similar.
Written 16 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Peter, We regret that we couldn't exceed your expectations for your wife's 60th birthday. As you might imagine, the feedback gained from our guests allows us to endeavor to strive for ways in which we can continuously improve the service and experience offered. All guest comments are truly valuable to us, so that we deliver the experience we are known for.  We will make sure to pass on your feedback to the Operations Management to ensure that all of your comments are looked into for the next New Year's Eve party. Thank you for being our guests and we hope you will give us another chance to provide you an exceptional stay the next time your travels take you to. Kind regards, Roméo Guest Experience Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

domerol
Paris, France300 contributions
disney, always magic
Feb 2021
smaller than its US counterpart but Disneyland never disappoints regardless of whether you're an adult or a child ! The access from Paris is with line A, with a ticket cost around 8€ and a trip during around 30min so it's easily doable in a day-trip if you're staying in Paris center
Written 18 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you for sharing your experience in this platform. I am delighted to hear that you enjoyed you visit at our resort. Our enthusiastic staff will be pleased to welcome you in the future. Tim, Guest Experience Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

funkhouserDundee
Dundee46 contributions
Feels oversubscribed
Mar 2020
Been here a few times over the years with our kids and now our grandkids. It grieves me to say but our most recent visit left a lot to be desired. I know it's popular but the crowds are ridiculous. Just far to many people for the attractions it offers. Queues seen endless and soul sapping. Food available is bland and expensive. And the rides feel tired and run down. Maybe in our older years we tend to be more critical but I genuinely feel a bit short changed our most recent experience.
Written 3 February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, It is our goal to provide our guests exceptional personalized service, facilities, adventures and a memorable stay, so your comments are crucial to us so we may focus on making immediate improvement on our resort. We hope that you'll give us another chance in the future to show you that we are still the same great destination you stayed at not so long ago. Kind regards, Tim Guest Experience Team - Disneyland® Paris
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Louis and family
Ireland6 contributions
Terrible booking experience!
Jan 2021 • Family
Please help!! In July 2020 I booked a stay in DLP for March 2021 for a family of 5, travelling from Dublin. Flights from Ireland also included and paid 954 deposit. Now due to Covid only essential travel is recommended and my balance of over 2k is due on the 8th feb. If I cancel now I will lose 15% of the booking and 100% of flights as flights with Air France are non refundable.

The Disney agents I spoke to in the US were no help one advising that I should wait and see if Air France cancel the flights closer to the time, but to do this I would have to pay my full balance on the 8/2 and risk losing more of my money if the fights are not cancelled by the airline.

All I want is a chance to rebook later in the year, it is possible to amend or change bookings that you make now for March 2021 but not for bookings that were made last year for the same holiday period.

Can Disneyland or someone please help me, I have no email address to send this to and while the phone staff in the US are trying all the are doing is reading a script!

Sorry rant over. Thank you!!!
Written 14 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear guest, Thank you for sharing your experience with us. I advise you to contact us via social media, Twitter, Facebook or Instagram with you booking details in a private message. We will check together booking terms and conditions and options available. Best regards, Dario Guest Experience Team​
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Candyfloss Cupcakes
England, UK18 contributions
Magical
Nov 2020 • Family
Everything about this place is so magical from the moment you step off the train. It’s super clean. Almost like there’s a magic fairy constantly waving her wand! I’m sure it’s just the maintenance people doing an excellent job but still...!
Written 8 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi there ! Thank you for this lovely review. We look forward to welcoming you to our parks again very soon Have a magical day ! Best regards, Dario Guest Experience Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ilan M
New York City, NY22 contributions
Enjoy yourself
Dec 2020
While it doesn't compare to Disney world, it is an incredible park. You have two options when to go:
The first one would be while there are many people; it seems as though it is part of the excitement to wait in line for 2 hours for each attraction.
The second option would be to go on a day that people are working and most of the park is empty.
Both of these options are good. If you want to go through the entire park in a minimum of time, I would advise you to go when no one is around; you can sometimes even stay at the attraction instead of going all around to do it again. AVOID WEDNESDAYS!!!
If you are more interested in the thrill of waiting around, you should go on a Wednesday on Sunday when there are many people.
Written 25 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you so much for being our guest and for taking the time to post a review on your visit. The team and I hope to have another opportunity to welcome you back on future travels. Regards, Tim Guest Experience Team - Disneyland Paris
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pawel X
33 contributions
Super stay
Dec 2020 • Family
It was third time being in Disneland Resort in Paris and can only say that Park is wonderfull. Everybody can find something interesting and have a good fun. In that hard times it was even perfect that there was not so much people visiting the Park. We spent 3 perfect days staying at Disney Hotel as well... highly recommende
Written 25 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Guest, Thank you for taking the time to complete a review regarding your experience at Disneyland® Paris. We're looking forward to see you again. Regards, Tim Guest Experience Team - Disneyland® Paris
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Erickioff
Arad, Romania17 contributions
Gorgeous
Jan 2020 • Family
It is the best thing to do in Paris, I absolutely love it! The Parade, the fireworks and the Castle are absolutely gorgeous
Written 14 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Good afternoon, Thank you so much for being our guest and for taking the time to post a review.  I sincerely hope we will get to welcome you again soon! Regards, Maëva, Guest Expérience Team - Disneyland® Paris
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Connor Hagan
Melling, UK4 contributions
Annual holiday with Family was amazing
Jan 2020 • Family
An absolute amazing place no matter how old you are you always feel like a child and are never too old for disney. We have been every year since i was born in 2000 and everytime it exceeded everything we did the previous year. 1000% recommended to anyone and everyone !!!!
Written 13 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Good afternoon, Thank you for taking your valuable time to leave your comment. You will always be welcome in our Magical Kingdom and we are looking forward to share many more magical memories in our Park! Regards, Maëva, Guest Expérience Team - Disneyland® Paris
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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