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Address: 7 Trafford Way | Trafford Quays, Stretford, Trafford M41 7JA, England
Phone Number:
+44 161 749 2222
Website
Today
09:00 - 23:00
Open now
See all hours
Hours:
Sun 09:00 - 23:00
Mon 07:30 - 22:00
Tue 09:00 - 22:00
Wed 07:30 - 22:00
Thu 09:00 - 22:00
Fri 09:00 - 23:00
Sat 07:30 - 23:00
Recommended length of visit: More than 3 hours
Fee: Yes
Description:

At Chill Factore go indoor skiing or snowboarding year round. There is...

At Chill Factore go indoor skiing or snowboarding year round. There is also Snow Park and Mini Moose Land. You can rent warm clothing, from jackets to gloves, or bring your own. There is a climbing wall for those who prefer to go up rather than down.

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TripAdvisor Reviewer Highlights

Read all 1,334 reviews
Visitor rating
  • 553
    Excellent
  • 350
    Very good
  • 139
    Average
  • 90
    Poor
  • 196
    Terrible
Excellent taster ski session but very poor customer service

Brought my son and nephew for a ski taster session today they thoroughly enjoyed it and the instructor was excellent. The average rating has been brought down due to the customer... read more

Reviewed 3 days ago
swintonjo
,
manchester
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1,334 Reviews from our TripAdvisor Community

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Showing 1,328: English reviews
Birmingham, United Kingdom
Level Contributor
4 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

Me and my two sons took part in the skiing taster session and then went on to use the snow park. We travelled from Birmingham and it was our first time we had experienced something like this before and can honestly say we all had a fantastic time. The skiing lesson was good fun and the snow park was fantastic.... More 

Helpful?
1 Thank sel01985
manchester
1 review
Reviewed 3 days ago NEW

Brought my son and nephew for a ski taster session today they thoroughly enjoyed it and the instructor was excellent. The average rating has been brought down due to the customer service. While the boys were having their lesson i wanted to take my 5 year old son into the mini moose land to keep him occupied and have some... More 

Helpful?
Thank swintonjo
Yorkshire Dales National Park, United Kingdom
Level Contributor
25 reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 3 days ago NEW

I went with my grandchildren 6 8 and 11 years old. I had pre paid on the internet for three children, - it was my intention to watch them whilst drinking coffee from the viewing area. I was mistaken as under 10 year olds need to be accompanied. I was dressed completely inappropriately. The delightful young lady who was dealing... More 

Helpful?
1 Thank Sandie250
Swansea, United Kingdom
Level Contributor
16 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

We went as a family of four for the Snow Park Activities. Boys enjoyed the sledging best as the toboggan was a bit bumpy, but great to have some snow at last! Booked online, very easy process and staff were very helpful making sure we all got the correct gear and keeping everyone safe on the slopes. Just wish it... More 

Helpful?
1 Thank beany73
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi beany73, Thank you for taking the time to leave us a review of your recent visit to Chill Factore. We are pleased that your experience met with your expectations and hope to see you and your family again soon! Kind Regards. More 

Manchester, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

Last went here 2 years ago for my son's birthday party but it was so disorganised that we vowed not to go again. Fast forward to 2017 and I was persuaded to book a combo - 1 hour on snow park and then ski taster. Snow Park was great, had it to ourselves and helpful member of staff on hand... More 

Helpful?
Thank vgerez
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi vgerez, Thank you for taking the time to leave a review of your recent visit to Chill Factore. We are sorry to hear that you were not happy with your experience here. We take our guest feedback very seriously, therefore, if you would like to discuss this further please could you email your booking reference number and contact details... More 

Manchester, United Kingdom
Level Contributor
78 reviews
41 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed 6 days ago NEW via mobile

Really impressed with the set up here, plenty of things to do, from the slope, rock climbing to getting a bite to eat, there are plenty of options for food, so even if you don't have a go on the slope, you won't be bored.

Helpful?
1 Thank Matt R
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi Matt R, Thank you for taking the time to leave a review of your recent visit to Chill Factore. We are delighted to read that you are impressed with the activities available here and hope to see you here again soon! Kind Regards. More 

Manchester, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Visited last Saturday evening for a couple of hours boarding, and left something behind. Called in the week when I realised, and the Supervisor Leah was amazing and quickly reunited me with my stuff. Thanks Leah 👍

Helpful?
1 Thank Gina S
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi Gina S, Thank you for taking the time to leave a review of your recent visit to Chill Factore. We are delighted that you were pleased with the customer service you received when enquiring about the item you left behind. We take our guest feedback very seriously and will pass this onto our Guest Services Supervisor, Leah. Kind Regards. More 

Chorley, United Kingdom
Level Contributor
52 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

We recently visited for some practice the slope is good a little small and not so challenging but good for some practice.

Helpful?
1 Thank H_B10_10
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi H_B10_10, Thank you for taking the time to leave a review of your recent visit to Chill Factore. We hope to see you on our slope again soon! Kind Regards. More 

Level Contributor
37 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Always good fun, good value as it's an experience you can't really give elsewhere! Take spare clothes for little ones as they can end up a little wet!!!

Helpful?
1 Thank JulieNoobs
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi JulieNoobs, Thank you for taking the time to leave your recent experience at Chill Factore. We are very pleased to read that you enjoyed your time here. Hoping to see you and your little ones again soon. Kind Regards More 

2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Well organised centre with friendly, knowledgeable staff, good equipment and excellent snow quality.

Helpful?
1 Thank Sylvia F
Chill-Factore, Guest Experience Manager at Chill Factore, responded to this review

Hi Sylvia F, Thank you for taking the time to leave us a review of your recent visit to Chill Factore. We are delighted that you enjoyed your experience here and hope to see you again soon! Kind Regards More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Chill Factore and other visitors
19 questions
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Questions? Get answers from Chill Factore staff and past visitors.
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?