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Gold Coast Watersports

Surfers Paradise, Australia
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About Gold Coast Watersports
Gold Coast Watersports can provide all your exciting water sports needs in the one beautiful and super convenient location, right in the heart of Surfers Paradise. From Jetski Tours through the River or up through the Island, to Parasailing, Jetboating & the coolest new challenge...FlyBoarding. It's time to jump out of your comfort zone and onto the water.
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Hours Today: 8:00 AM - 6:00 PM
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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John N wrote a review Jun 2021
Adelaide, Australia28 contributions21 helpful votes
We were up on the Gold Coast for a few days to celebrate my 60th birthday. A week or so before we arrived I decided to book a tandem parasail. My partner and I were really looking forward to it and it was to be the highlight of the weekend. We arrived at the designated car park about 40 minutes before our booking time and it was when I was getting out of the car I saw I had an SMS from Gold Coast Watersports asking me to call them. I thought at first I had got the time wrong and they were calling to see where we were. On calling Gold Coast Watersports back, I was told that the parasail had to be cancelled due to some maintenance related issues. I understand that things happen. My frustration is that we were only told 40 minutes before the parasail was supposed to take place. I don't know all the implications around the cancellation, but one would have thought that if there is an issue with some equipment, you would know a lot sooner that 40 minutes before it was to be used. It was disappointing and spoilt the day. Fortunately we will get a refund due to operator cancellation. Will we use Gold Coast Watersports next time we are on the Gold Coast......probably not.
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Date of experience: June 2021
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Response from Office M, Owner at Gold Coast Watersports
Responded 17 Jun 2021
Hi John We appreciate your feedback regarding your experience with us In response, safety for us and our Parasail customers is paramount and we are constantly conducting safety checks on our boat. It was during our final safety check ( which was exactly 45mins prior to your booking ) that an issue was found and the difficult decision to cancel was made. We pride ourselves on ensuring our equipment is well above safety standards and many preventative measures are put in place, however unfortunately, boats can be very unpredictable & last minute issues will arise at times The last thing we want to ever do is cancel ( especially last minute ) as we understand it is highly disappointing ( it is very much for us as well being a small business ) however we are a family business with children and parents ourselves and take into consideration "if this was my family what would I want" I do hope that next time you are on the Gold Coast you choose an operator with as high standards and integrity as us, that would rather disappoint you ( and themselves ) and refund your money than put you in any danger. Kate
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Helen D wrote a review Jun 2021
5 contributions
+1
My grandson and myself had a great time. The instructors were very helpful and friendly towards us first timers. Definitely worthwhile.
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Response from Office M, Front Office Manager at Gold Coast Watersports
Responded 7 Jun 2021
Thanks for the fantastic review, Helen! We are thrilled to hear you had a great time with us and we hope to see you again in the future for another one of our awesome activities :)
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Robert T wrote a review May 2021
23 contributions4 helpful votes
Jordy & Azza were fantastic today & made our first parasailing experience memorable. They even managed to throw in dolphin watching as an added bonus. Thank you both guys, what a great day. Also did the jetski which was my favourite activity, my first time & oh wow!
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Date of experience: May 2021
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Response from Office M, Front Office Manager at Gold Coast Watersports
Responded 8 May 2021
Thanks for the great review Robert! We do love going above and beyond for our customers, so I am glad you enjoyed the dolphin show we put on for you all! 😂
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Cheryl W wrote a review Apr 2021
3 contributions2 helpful votes
Awesome , skye was excellent dealing with my multiple phone calls and rebooking our tour and Jordan was an ace instructor , lots f fun and great personality . Great work team
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Date of experience: April 2021
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Response from Office M, Front Office Manager at Gold Coast Watersports
Responded 26 Apr 2021
Thanks for the stellar review, Cheryl! So glad to hear you had such a great time from start to finish with our team :) We hope to see you again soon for another one of our awesome activities! :)
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Helen T wrote a review Apr 2021
1 contribution
The whole experience was super fantastic - i highly recommend everyone have a go especially with skipper Assa and Jordy the backhand- thanks guys for such a great experience!!!
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Date of experience: April 2021
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Response from Office M, Front Office Manager at Gold Coast Watersports
Responded 25 Apr 2021
Thank you for the five-star review! We are so glad you had such a great experience parasailing with us!
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