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Review Highlights
Bad food & coffee

Staff were standing around chatting and not interested in taking our order. Coffee was bitter. I... read more

Reviewed 3 weeks ago
krystled2018
,
Traralgon, Australia
via mobile
Village Cinemas

I was made to drive in for 1 hour from work to fix a problem made by the Village Cinema booking... read more

Reviewed 1 week ago
Trail52381499012
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Traveller Overview
  • Excellent31%
  • Very good23%
  • Average10%
  • Poor10%
  • Terrible26%
25 Nov 2017
“Skip the savouries and go for the dessert!”
1 week ago
“Village Cinemas”
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Contact
Jam Factory, 1st Floor, 500 Chapel St, Melbourne, Victoria South Yarra, 3141, Australia
Website
+61 1300 555 400
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Top Selling Tours & Activities in and around Melbourne
from US$40.30
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from US$121.00
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from US$128.30
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from US$128.30
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Reviews (284)
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LanguageEnglish
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1 - 10 of 283 reviews
Reviewed 1 week ago

I was made to drive in for 1 hour from work to fix a problem made by the Village Cinema booking system. No customer service to answer my calls at the Sunshine Village Gold Class cinema. I still wont get my booking fee rein-burst even...More

Thank Trail52381499012
Reviewed 1 week ago via mobile

If you pay premium price why is the gold class line not available especially if you have vouchers that dont work online and are forced to come down in person and redeem them. Also it seems they have introduced this line where you have to...More

Thank Astranchris
Reviewed 1 week ago via mobile

For a while I’ve been using PayPal to complete my purchases. Village in its great wisdom has removed PayPal from there website. Now your only option is credit or debit card. Now if the check out system actually works then that would be great but...More

1  Thank Cruiser663354
Reviewed 1 week ago

I have vouchers that I wanted to use. Tried to book online but the online booking system was not accepting my vouchers for some reason. You are not able to phone anybody - you have to email and wait for them to get back to...More

Thank Wayne A
Reviewed 3 weeks ago

You buy tickets online, they give you different seats for a mistake on their website and they say that to guarantee the seats that you actually selected you have to go to the cinemas in person to fix the problem that THEY created. I'm sure...More

1  Thank Vivi G
Reviewed 3 weeks ago via mobile

Staff were standing around chatting and not interested in taking our order. Coffee was bitter. I requested that the food all come out at the same time and it did not. The $21 nacho’s were small for the price and the used cheap ingredients, sadly...More

Thank krystled2018
Reviewed 3 weeks ago

I am posting this to warn customers of VERY POOR customer service from VILLAGE CINEMAS. I was sent an email from Village offering a special offer of Gold Class tickets to subscribers. The tickets cost $80 however when I enquired Jam Factory but system booked...More

1  Thank Cihan B
Reviewed 4 weeks ago

I have dealt with Village Cinemas for nearly 40 years as a movie critic and attended many launches. But the process of booking Gold Class is so frustrating and l really feel for people who received Gold Class gift vouchers as it is not an...More

2  Thank Gary T
Reviewed 10 October 2018

I have dealt with Village on a bulk-purchase basis for a few years, and without warning they increased my pricing by over 20%, leaving me no choice but to go ahead with the purchase as I had an expectation from my clients. They left it...More

Thank Suzie B
Reviewed 11 September 2018

I am actually quite upset as I tried calling to get my issue sorted out and received no help at all. So I have pretty much lost my money! Being a regular member this was absolutely offensive. When I book online via my vrewards account...More

1  Thank Antigone T
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Questions & Answers
Ask a question
hong w
7 June 2018|
AnswerShow all 3 answers
Response from Mary O | Reviewed this property |
Not sure how far it is, but it is very comfortable that you are not to close at all.
0
Votes
peterghair
21 December 2015|
AnswerShow all 3 answers
Response from franny55 | Reviewed this property |
No i don't think so ,but independent cinemas have gold class in Epping and i paid $20 a ticket . It was just as good. Its best to buy when you are shopping rather than order on-line or by phone so you don't pay surcharge... More
0
Votes
Jufdy G
5 April 2015|
AnswerShow all 2 answers
Response from Mary B | Reviewed this property |
Im not sure about vouchers. The best way to handle is to hear it directly from the establishment. Call the cinema where you will go and ask, as simple as that. Enjoy, but be warned that those finger foods offered are... More
2
Votes