We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mackay Visitor Information Centre

Open today: 9:00 AM - 5:00 PM
Save
Share
Review Highlights
Looking for Maps

The staff were very helpful in finding maps and things to do for our visitors. There is an area for... read more

Reviewed 19 June 2018
habanachooky
,
Mackay, Australia
First stop for our day of sightseeing in Mackay

Well presented info Centre with all the information you need. Staff were helpful. You can access... read more

Reviewed 8 June 2018
Trishb2302
,
Hua Hin, Thailand
Read all 56 reviews
4
All photos (4)
Full view
Traveller Overview
  • Excellent58%
  • Very good28%
  • Average10%
  • Poor1%
  • Terrible3%
Travellers talk about
About
Closed Now
Hours Today: 9:00 AM - 5:00 PM
See all hours
Contact
320 Nebo Rd, Mackay, Queensland 4740, Australia
Website
+61 1300 130 001
Top Selling Tours & Activities in and around Mackay
from US$18.60
More Info
from US$271.70
More Info
Reviews (56)
Filter reviews
56 results
Traveller rating
31
16
6
1
2
Traveller type
Time of year
LanguageEnglish
31
16
6
1
2
Show reviews that mention
All reviewsexcellent customer serviceplaces to visitfriendly ladystaff were very helpfulport of callplenty of parkinggreat placepamphletrechargeaccommodationwhitsundayssallyplatypus
FilterEnglish
Updating list...
1 - 10 of 56 reviews
Reviewed 19 June 2018

The staff were very helpful in finding maps and things to do for our visitors. There is an area for a cuppa and recharge on phones along with swap a book and gifts to buy.

Thank habanachooky
Reviewed 8 June 2018

Well presented info Centre with all the information you need. Staff were helpful. You can access all the information and bookings you need for the Whitsundays.

Thank Trishb2302
Reviewed 7 June 2018

I walked from the Botanic Gardens Cafe to the Info Centre. The Centre was colourful, spacious and well presented. Friendly staff and a lovely area where you could recharge your phone, relax on a lounge and have a coffee or tea. Local produce and arts...More

Thank roslynt925
Reviewed 30 May 2018

A large building in a prominent position, the centre was staffed by a friendly lady who was most helpful. She provided many options for tourist drives.

Thank Dr Raymond D
Reviewed 7 February 2018 via mobile

Belinda was the most helpful guide. She found us exactly what we were looking for within our budget and she was very patient and charming! Highly recommend!

Thank Jamin B
VisitMackayQLD, Visitor Information Officer at Mackay Visitor Information Centre, responded to this reviewResponded 9 February 2018

Hi folks! Thank you so much for your wonderful review. So glad I could help you out. Thanks for calling in (and the laughs!) Hope your travels are going well. Once again, thank you for taking the time to leave a review. Regards, Belinda :)

Reviewed 18 January 2018 via mobile

Walked in and were warmly greeted by a very friendly lady, who gave us maps and pamphlets about things to see in and around Mackay. This would have to be one of the friendliest, most helpful tourist information bureaus we have ever been to! Well...More

Thank Belinda C
VisitMackayQLD, Guest Relations Manager at Mackay Visitor Information Centre, responded to this reviewResponded 20 January 2018

Thank you for your lovely review. We appreciate you taking the time to review your experience at our centre, it means a lot to know our advice was helpful to best facilitate your time in our region.

Reviewed 11 January 2018 via mobile

Every visitor should stop here for help and information. Rebecca was professional, very helpful and welcoming and gave us all the help we required. Well done to all the staff there ..... good job!!

Thank Mags and Mark S
VisitMackayQLD, Public Relations Manager at Mackay Visitor Information Centre, responded to this reviewResponded 19 January 2018

Thank you Mags and Mark S for lovely review and feedback about our Information Centre.We pride ourselves on welcoming tourists and providing all the information you need to enjoy our beautiful region.

Reviewed 13 October 2017

My husband and I had several complicated questions and were dealt with in a pleasant, friendly and patient manner. We were hoping to travel to Keswick Island (as we live in Keswick UK) and Sally made our wishes come true, although there were a number...More

Thank m0untainmadness
VisitMackayQLD, Guest Relations Manager at Mackay Visitor Information Centre, responded to this reviewResponded 31 October 2017

Thank you m0untainmadness for lovely review and feedback about our Information Centre. It was so lovely to meet you and make your stay in our region one to remember. I hope you've spread to word to friends in Cumbria about our 'connection' ie the many...More

Reviewed 6 September 2017

Being a local for over 25 years I hadn't ever bothered to visit. Then just recently we had stopped to get fuel and being next door, and having 5mins spare decided to call in. Its a great setup, helpful staff and plenty of options. An...More

Thank Trish C
MackayVIC, Guest Relations Manager at Mackay Visitor Information Centre, responded to this reviewResponded 8 September 2017

Thank you Trish C for making your unscheduled visit - your words have made our day! We pride ourselves on welcoming visitors and locals alike and have something for everyone - locals going away and taking a special 'gift' from our region, or providing information...More

Reviewed 31 August 2017

As you drive into Mackay heading north the Information centre is on your Left. Very easy to drive in and through with plenty of parking even with a caravan. Lovely park and a clean toilet to take a break and mull over the information you...More

Thank habanachooky
MackayVIC, Guest Relations Manager at Mackay Visitor Information Centre, responded to this reviewResponded 8 September 2017

Thank you habanachooky for your review and for mentioning all our amenities - we certainly do welcome people to stop and spend some time and enjoy a free tea or coffee while they go through the myriad of information but also to have a yarn...More

View more reviews
Questions & Answers
Get quick answers from Mackay Visitor Information Centre staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines