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The Castle Spa

Zamecky vrch 4, Karlovy Vary 360 01, Czech Republic
+420 353 222 649
Website
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Review Highlights
Massage - not so much; gum treatment well worth it

My wife was really looking forward to this treatment. For the first part they put her in this tub... read more

Reviewed 4 weeks ago
al g
,
Mission Viejo, California
via mobile
Don't go!

Payed about 50$ dollars for 2 hour stay and left as soon as my treatments were finished. I... read more

Reviewed 2 June 2017
mf715
via mobile
Read all 99 reviews
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Overview
  • Excellent33%
  • Very good19%
  • Average16%
  • Poor16%
  • Terrible16%
4 weeks ago
“Massage - not so much; gum treatment well worth it”
21 Oct 2016
“Better than some other spas in Karlovy Vary”
Closed Now
All hours
Hours Today: 07:30 - 19:30
Suggested Duration: 1-2 hours
LOCATION
Zamecky vrch 4, Karlovy Vary 360 01, Czech Republic
CONTACT
Website
+420 353 222 649

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Reviews (99)
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1 - 10 of 52 reviews

Reviewed 4 weeks ago via mobile

My wife was really looking forward to this treatment. For the first part they put her in this tub with these jets of water attacking all of your body parts. The 2nd part was a gum treatment where this mineral water flushes over the gums...More

Thank al g
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 2 weeks ago

Dear “ al g”, warm greetings from Zamecke lazne (Castle Spa) and thank you for choosing us during your stay in Karlovy Vary. Simultaneously I would like to thank you for your review and compliments on the gum treatment, which is highly appreciated by all...More

Reviewed 2 June 2017 via mobile

Payed about 50$ dollars for 2 hour stay and left as soon as my treatments were finished. I choose 3 things 1. Minor treatment - irrigation of gums Just having mineral water flowing in for 15 minutes in your mouth. Boring. Reminds you of the...More

Thank mf715
CarlsbadPlaza, Director of Sales at The Castle Spa, responded to this reviewResponded 2 weeks ago

Dear client, Thank you for your time to write a feedback about your stay in our Castle Spa. I am sorry to read that in most aspects we didn’t live up to your expectations. Please note that all your comments are very important to us...More

Reviewed 31 May 2017 via mobile

I tried this place as my wife and were curious about trying the "traditional Karlovy Vary experience". I am not a regular spa goer but know about a few places in Europe and the Middle East which provide amazing treatments and give overall dreamlike experiences...More

1  Thank Nightflights
CarlsbadPlaza, Director of Spa at The Castle Spa, responded to this reviewResponded 6 June 2017

Dear Nightflights, I am disheartened to read your review - it seems the Castle Spa was not to your personal liking. I sincerely apologize that your stay with us was disappointing and did not meet your expectations. It is by listening to our guests that...More

Reviewed 27 February 2017

This is the place if you want to get proper spa treatment as opposed to a wellness day. They take their work very seriously - enjoyed a full day of massage, water treatments, mineral pool, inhalation therapy - just wonderful.

Thank Marcus H
Reviewed 8 January 2017 via mobile

This facility has the strangest way of operating things. Basically, the only thing that is for free is that "mineral water" pool, which is not much larger than a garden pool. Everything else is classed as procedures and one needs to pay for and be...More

1  Thank Ionut-Razvan B
CarlsbadPlaza, Director of Spa at The Castle Spa, responded to this reviewResponded 6 June 2017

Dear Ionut-Razvan B, First of all we want to thank you for visiting the Castle Spa! Thank you very much for sharing this with us - we greatly appreciate our guests' feedback. We are very sorry that you were not satisfied with our services. We...More

Reviewed 23 December 2016 via mobile

Very relaxing experience, just try to find the time when it is notcrowded. This morning we were almost the only people in the whole spa, it was great! Enough time to do all the treatments and anjoy the time in the pool and the sauna....More

Thank judee38
Reviewed 21 October 2016

This was the best of the three spas that I tried in Karlovy Vary. It's basically one large room with a pool and some weird "treatment" areas. Everyone is "treated" together and there are mostly older Russian tourists. For example there is some type of...More

Thank lizonthelam
Reviewed 9 August 2016 via mobile

We booked the spa package for families and one separate. Upon going upstairs we were informed that one of the treatments my family booked would not be available because the pool/machine was broken. They were offered an alternative - the oxygen therapy. Two rounds of...More

3  Thank Laila M
Reviewed 26 July 2016 via mobile

We've been there with my mom, took one week treatment package with one main in and 2 minor procedures per day. Our timing was from 8 till 11 AM. Good stuff: 1. Staff is great and helpful. 2. Pool is good and they claim that...More

4  Thank Bossras
CarlsbadPlaza, Director of Spa at The Castle Spa, responded to this reviewResponded 22 August 2016

Dear Mr. Bossras, First of all we want to thank you for visiting the Castle Spa! We are very sorry that due to a summary of coincidences you became a witness to technical problems which could not be removed immediately, but everything is already fully...More

Reviewed 25 July 2016

It was my first and I am sure the last one visit to the Castle Spa. I booked my Treatments in this Center and made pre-payment 3 days before visit. When I came the staff was not informed that kind of procedure was booked by...More

4  Thank ZIBVAKUZ V
CarlsbadPlaza, Director of Spa at The Castle Spa, responded to this reviewResponded 22 August 2016

Dear Mr. Zibvakus, We are sorry you disliked your visit to the Castle Spa. The mineral water in the pool really does not look as good as good as normal water, mainly due to its composition and high content of salts and minerals. If you...More

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