We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Prague Information Service

Neighbourhood:
Stare Mesto (Old Town)
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Get directions
Address: Arbesovo namesti 70/4, Prague 150 00, Czech Republic
Phone Number:
+420 236 002 562
Website
Description:

General Information

Mo - Fr 9 am - 6 pm

      + 420 12 444...

General Information

Mo - Fr 9 am - 6 pm

      + 420 12 444

      + 420 221 714 444

read more

TripAdvisor Reviewer Highlights

Read all 63 reviews
Visitor rating
  • 8
    Excellent
  • 7
    Very good
  • 5
    Average
  • 3
    Poor
  • 8
    Terrible
Always ask how much you are getting before committing.

Like to add my 2 cents or in this case 2 koruna to this review. I was at the Art Deco Imperial Hotel, which is about one block from Palladium Mall and about 2 blocks from... read more

Reviewed 31 October 2016
bob2bkk
,
Bangkok, Thailand
Add Photo Write a Review

63 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 31: English reviews
Bangkok
Level Contributor
30 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
Reviewed 5 January 2017

So unlucky for me when I found this review after my trip. Again, 20% commission, wthhhh. I called the police, they came over and suggested me to go to National Bank to send a complaint. Then National Bank replied but they said they can't do anything. Wthhhhh. I think all scammed money exchange are protected by "someone". I have changed... More 

Helpful?
Thank bocapvang
Bangkok, Thailand
Level Contributor
1,506 reviews
687 attraction reviews
common_n_attraction_reviews_1bd8 862 helpful votes
Reviewed 31 October 2016

Like to add my 2 cents or in this case 2 koruna to this review. I was at the Art Deco Imperial Hotel, which is about one block from Palladium Mall and about 2 blocks from Municipal House. There were 2 money exchange places right near me. One was giving a larger amount than the other. One thing to ask... More 

Helpful?
Thank bob2bkk
Duisburg, Germany
Level Contributor
17 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 6 October 2016

The exchange rates in Prague in general are awful! After my stay there I realized that I could have waited and look around before I gave my money to one of the first exchange houses I saw and lost almost 20 Euros in less than a minute. Just try to pay everywhere with a card or in Euros. I could... More 

Helpful?
2 Thank Liizeth2015
Island of Malta, Malta
Level Contributor
3 reviews
Reviewed 12 August 2016 via mobile

We went to exchange money, only to realise that the rates given are in reverse, totally misleading and a total SCAM. We only realised this after signing the paper to authorise the exhange, and the personnel handed over the money. We confronted the personnel as we were getting 50% less then what we should have. The staff replied that 'these... More 

Helpful?
Thank xaxig91
Bateau Bay, Australia
Level Contributor
53 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
Reviewed 10 July 2016

Be very careful changing money on Old Town Square. Chequepoint on Old Town Square is a systematic Cheating process. They have their signs reversed. You think they have made a silly error. They then quickly shove paper in your face and tell you to sign it (as pople waiting) then hand you an exchange rate that is less than HALF... More 

Helpful?
3 Thank hankfrost
Glasgow
Level Contributor
235 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 103 helpful votes
Reviewed 10 July 2016

We tried the Ham stand in the old square as having passed a few times really liked what was on offer. We did like the ham which is served with a few large portions of bread and as it was a good sunny day we had a large beer to wash it down. You eat at high tables in the... More 

Helpful?
2 Thank jman26
Singapore, Singapore
Level Contributor
4 reviews
4 attraction reviews
Reviewed 20 March 2016

There is a currency exchange shop just right outside St Nicholas Church in old town square. It's on the right-hand side of the row of shops next to a pizza place. Never go in there!!! They charged me 20% for the commission which is a complete ripped off. When I confronted the guy, he told me to read the board... More 

Helpful?
Thank Hello_SG
Goa, India
Level Contributor
196 reviews
105 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed 23 February 2016

The people at the desk spoke good english which was nice. But only answered the questions to the point, didnt appear very friendly. If its information you need, you could ask the average english speaking tourist on the street

Helpful?
Thank Kopite1992
Atlanta, Georgia
Level Contributor
26 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 15 November 2015

We went to buy tickets to do the Hop on Hop off bus. They charged us like it was a money cash advance on our credit card... avoid at all costs.

Helpful?
Thank kcoop60
Maidenhead, United Kingdom
Level Contributor
381 reviews
170 attraction reviews
common_n_attraction_reviews_1bd8 157 helpful votes
Reviewed 26 October 2015

I had to go to this Information Centre twice during my holidays. People were not really that friendly or helpful. I needed train times and the best way to get to a few cities and the answers I got were the same I got by doing some very basic searches in internet. People did not looked "happy" to be in... More 

Helpful?
Thank nikko1974UK

Travellers who viewed Prague Information Service also viewed

 

Been to Prague Information Service? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Prague Information Service and other visitors
2 questions
Ask a question
Questions? Get answers from Prague Information Service staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Stare Mesto (Old Town)

Neighbourhood Profile
Stare Mesto (Old Town)
One of the oldest neighbourhoods in town represents the medieval heart of Prague. It’s no surprise it is bustling with tourists every time of day. Križovnický square, overlooking Charles Bridge with Prague Castle in the background, is probably the most beautiful square in the city. Its unique historical atmosphere of gothic houses and churches, cobblestone streets and squares, and stone towers blend together with the modern era. A vast array of bars, restaurants, dance clubs, international brand shops, galleries and hotels bring life to the old city. With its charming and picturesque cobblestone streets, the nightlife and parties will surely be unforgettable.
Explore this neighbourhood