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Toppers Spa

1528 Walnut Street, 2nd Floor, PA 19102
+1 215-496-9966
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Review Highlights
Annoyed and frustrated

Very terrible customer service. I'd give them no stars if possible. Booked facials and massages... read more

Reviewed 5 March 2018
mambrogi31
,
Devon, Pennsylvania
Disappointing new center city location

Not impressed. It seems like they just don't understand the whole pampering thing. The waiting... read more

Reviewed 11 January 2018
Trish M
Read all 17 reviews
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Overview
  • Excellent38%
  • Very good17%
  • Average5%
  • Poor23%
  • Terrible17%
5 Mar 2018
“Annoyed and frustrated”
11 Jan 2018
“Disappointing new center city location”
LOCATION
1528 Walnut Street, 2nd Floor, PA 19102
CONTACT
Website
+1 215-496-9966
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1 - 10 of 17 reviews

Reviewed 5 March 2018

Very terrible customer service. I'd give them no stars if possible. Booked facials and massages for two people. Thought it would be fun for friends to have a "girl" day. The night before our appointment I received a call to say my massage was canceled...More

Thank mambrogi31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2018

Not impressed. It seems like they just don't understand the whole pampering thing. The waiting area looked like a West Elm store. My treatment room had no soothing music, no wonderful aroma, not very relaxing.The locker room was very cramped with robes too large and...More

Thank Trish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2017 via mobile

Love Toppers in the city! Carol is such a great hostess! Debbie is the best massage therapist ever! A day of total relaxation! Can't wait to go back!

Thank helenah714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 November 2016

The spa staff was superb. Massage was wonderful and refreshing. Great pricing for services offered. Smallish changing area but very well kept and clean.

Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2016

My daughter planned a spa day for 3 of us at the Philadelphia Toppers location. Have not been there for several years and was shocked at how much the facility and service has deteriorated. Spa robes that were offered were very worn and thin, tea...More

Thank kathmahoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2016 via mobile

The staff were excellent, the salon was beautiful & very clean. The stylist was very knowledgeable. The stylist I had, Sonny Del Grande went above & beyond to achieve what I wanted to do - which was to go from having long, reddish dyed brown...More

Thank discover0318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2016

My sister and I were given gift certificates for Toppers for my birthday. We first met with Carol and she was an amazing host! We adored her hospitality, extremely thorough all day. Each massage therapist was excellent! We loved our facials! Lunch was great. Followed...More

Thank Ashley V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2016

My mom and I planned a "spa day" at the Devon location and while we were quite happy with the quality of the massages the location needs major renovation!! I was shocked and disturbed to see a cabinet door literally hanging off it's hinge in...More

Thank Alice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2016 via mobile

I've been visiting Toppers for years every year on my birthday for a massage... Never again. Customer service was ok... The massage service isn't bad, however, they haven't updated the decor in years... Dirty carpet, chipped paint, mildew showers and just a dark environment. They...More

Thank vedabrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2015 via mobile

They were so nice and cooperative.. And the massager was really skillful and great.. I'm really satisfied with there work!

Thank Khloud M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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