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Address: 76/32/116 An Duong, Yen Phu, Tay Ho, Hanoi 100000, Vietnam
Name/address in local language
Phone Number:
+84 4 3718 5750
See all hours
Mon - Fri 08:00 - 20:00
Sat 08:00 - 18:00

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We...

Custom Vietnam Travel is a fully licensed tour operator in Hanoi. We specialize in high quality, memorable custom tours. Taking travelers to less-visited destinations to uncover the authentic cultures and beautiful landscapes. You can depend on us to skillfully organize special interest tours, and other comprehensive travel services in Vietnam, Laos & Cambodia. We pride ourselves on our flexibility & attention to what is important for the fulfillment of your travel expectations.

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Day Trip to Bac Son Valley from Hanoi
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Overnight Bac Son Valley Tour

TripAdvisor Reviewer Highlights

Read all 252 reviews
Visitor rating
  • 227
  • 8
    Very good
  • 1
  • 0
  • 1
Great Service

We toured northern Vietnam. Susan gave us great service! We could contact her at any time. Truong was a great guide. Our driver was skilled and made it a safe trip.

Reviewed 4 days ago
Tucson, Arizona
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252 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Tucson, Arizona
1 review
Reviewed 4 days ago NEW

We toured northern Vietnam. Susan gave us great service! We could contact her at any time. Truong was a great guide. Our driver was skilled and made it a safe trip.

Thank stevewallace2017
Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW via mobile

We used Custom Vietnam for two separate day trips to Ninh Binh and Cuc Phuong National Park. Both days included a private driver in addition to the tour guide. The guides were well informed and spoke excellent English. The company was incredibly responsive to any questions we had and made the planning easy. Would highly recommend this group!

Thank Morgan S
Spruce Grove, Canada
2 reviews
Reviewed 1 week ago

From the time we were picked up at the Airport in Hanoi to leaving Siem Reap, Cambodia over a 3 week span the service of the Company Custom Vietnam Travel was excellent. We felt safe and were comfortable. Our Holiday was action packed, never a dull moment. Our were guides friendly and helpful. We were amazed at the flexibility and... More 

Thank Diane M
1 review
Reviewed 1 week ago via mobile

I did a day trip to bac son valley with these guys. Cant recommend it highly enough, such a beautiful area! Probably my favourite day in Vietnam. Very professionally ran and friendly service.

Thank Jamie K
Level Contributor
26 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

We booked a 3-night, 4-day little tour through this company.I compared their offer with others and they were more complete, more rapid and not more expensive. They picked my daugher and me up in Hanoi, took us to the Ninh Binh area for the big Buddhist complex, hiking in the the national park, visiting the monkey refuge center, a boat... More 

Thank BarbaraTravels
1 review
Reviewed 2 weeks ago

I was looking for a tour company to arrange a tour of Indochina, My google search came up with Custom Vietnam which had excellent reviews, I wasn't disappointed. My contact person was Susan Nguyen (Ms), Lovely young lady and so helpful. My requirements were 17 day tour of specifically Vietnam, Cambodia and Laos. Susan organized everything, hotels, transport, internal flights,... More 

Thank Gus G
Portland, Oregon
Level Contributor
27 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago

We needed help with our planning for a two week trip in Laos which needed to include a region called the Four Thousand Islands. Sitting in New York trying to figure out how to get there, where to stay, and how to see everything, proved to be more of a challenge than we anticipated. We googled travel in SE Asia... More 

Thank Sue122746
2 reviews
Reviewed 3 weeks ago

Custom Vietnam Travel planned a perfect two week tour of Vietnam classics for us. The quality of service was excellent from our first communication right to our last farewell. Knowledgeable and friendly guides made our trip very enjoyable. We give our highest recommendation to Minh and Custom Vietnam Travel.

Thank Cai G
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Cai G, Thank you very much for reviewing your tour with us that you did recently. We are delighted that you had a pleasant trip with us. It is not a surprise that Minh, our gem travel specialist did a great job assisting you for a wonderful trip. We would also like to express our sincere thank you for... More 

1 review
Reviewed 3 weeks ago

This tour was the best decision of our trip to Vietnam. Liliana did an amazing job organising for us, she was very patient with our special requirements and always so friendly and polite even when we took ages to respond. Our tour guide Phuong was also amazing, we loved his stories and just getting to know him, he's a great... More 

Thank Hayley K
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Hayley K, It is such a lovely review! Thank you so much for your kind words, your generous compliments are really make us love our jobs even more. As a local know-how, we always look for the new impressive destinations that enables our valued travelers to enjoy the stunning scenery and learn the local authentic cultures. It was so... More 

Vancouver, Canada
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

We have recently returned from a 25 day tour of Vietnam, Laos, and Cambodia, and I would like to thank Custom Vietnam Travel, and Susan in particular, for the excellent job she did of custom designing and implementing our tour. From the initial contact, Susan was always prompt and helpful in her responses. We worked together to select activities and... More 

Thank Wendy D
Smiley-CVT, Managing Director at Custom Vietnam Travel Day Tours, responded to this review

Dear Wendy D, Thank you very much for taking your time reviewing the tour. We are so glad that you had a lovely time with us. I know that Susan enjoyed her job putting things together with you for the trip and no need to say she loves your compliments. After reading this, she would like to join me sending... More 

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?