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About Matzok
Matzok is a leading supplier of leisure sport activities, specializing in guided bicycle tours all over Israel, ATV and 4x4 vehicle tours (on and off terrain), for individuals as well as for large groups.Our Tomcar ATV trips using very safe ATV, with seatbelts and sport seats, to give you maximum safety & fun. The car has an automatic gear and can be driven off-road up to maximum 70 km per hour.
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Matzok
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mottipl wrote a review Nov 2018
24 contributions4 helpful votes
we planned to arrive a group of few people for riding. since we came from far, and there was hell of traffic, we arrived late in few minutes. when we arrived, the gate was locked and nobody was there. when we called we got the answer that they have waited and since we were late it's all canceled! nothing help to convince them to come back an let us go for the ride. why couldn't they notify us priorly? why this horrible attitude? we had to plan some other activity on the spot, and we will never use this company service ever again.
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Date of experience: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alon K, Manager at Matzok
Responded 23 Nov 2018
הכי קל לפגוע ולשקר הזנתם 7 זוגות אופניים להשכרה לשעה 10:00 המתינו לכם 2 אנשי צוות בשעה 9:45 לתת שרות. 2 אנשים הגיעו ושאלו איפה לחנות הראו להם אבל הם נסעו מהמקום ולא אמרו דבר. מאחר ואנו עובדים על הזמנות לפי שעה הייתי לנו פעילות נוספת של 100 זוגות בים המלח. והינו צריכים לצאת ב שעה 10:45 נתנו לכם שעה שלמה להגיע אף אחד לא הודיע שהוא מאחר. אף אחד לא טרח לבקש שנמתין. אנחנו משכירים לכם רק את האופניים. אחרי שעה שאף אחד לא הגיע יצאנו ללקוח הבא שהזמין ב 12.טיול אתם צלצלתם למשרד ב 10:54 ושאלתם איפה המקום ומי ממתין לכם הסברנו שיצאנו לפעילות הבאה. הטענות והכוכב היחיד צריך להיות לכם. על זילזול בזמן של אנשים. 18 שנה נותנים שרות מעולה ונמשיך ככה. יש לציין שלא שילמתם דבר ולא חייבנו אתכם. צר לנו שהפסדתם את הפעילות אבל זה באשמתכם בלבד. ואני עונה בעברית כי אתם ישראלים. ולנסות לפגוע בנו לא ילך לכם גם אם תכתבו בעוד שפות. אם הייתם קונים כרטיס לסרט ומאחרים בשעה גם הייתם כותבים ככה על הקולנוע?
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aviad wrote a review Aug 2016
Modiin, Israel15 contributions5 helpful votes
The views in this trip are absolutely amazing ! Alon is very nice and friendly, and makes sure you will enjoy the ride (literally :)) We did the Tomcar ride - and enjoyed every second of it...
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Date of experience: August 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NaomiPT wrote a review Jan 2016
Petach Tikva60 contributions10 helpful votes
+1
We are a group of 15 friends and family. We were looking for something fun to do after my sons bar mitzvah ceremony in the morning, and (luckily) heard about Matzok. I spoke with Alon on the phone several times. He was nice and patient regarding all my questions... We took a 1.5 hour tomcar ride and had a great time.
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Date of experience: January 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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