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Booked the ifly challenge session for my 8 year old today . The wait time was too long and social distancing was not well managed in the waiting area given the COVID situation. After the long wait, safety briefing and gearing up , 2 children from the next batch were put ahead and they wanted to pull my daughter out and asked her to wait further. We had to raise our concerns multiple times to the ground staff (who were least concerned ) and they finally managed to put my daughter back in her batch. I believe after paying so much and arriving on time , the last thing you want is to continuously chase them up for getting what you paid and came for . We did escalate to the on-site instructor manager (Tommy) but it had already left a bad taste. The ground staff are not kid friendly (Josh) and some of them are even rude to the kids and adults. Adults were not allowed to accompany young kids inside which is contradictory to the website instructions and is misleading. My daughter was quite perturbed with the whole experience as she was already anxious and the unhelpful staff made the experience worse for her. Again in terms of customer experience , even on TripAdvisor they don’t seem to respond to the negative comments . That says a lot !! Overall was a disappointing experience for the high price paid and would not recommend it given the poor customer service. …
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Date of experience: December 2020
1 Helpful vote
Helpful
paid for BFF package $100 for 2 persons (1 flight each person). training and waiting about 1.5hrs. entire (one) flight was over in less than 30 seconds for my kids. flight time not reflected on screen to public or on website. only the operator knows. not for those with weak wallets.…
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Date of experience: December 2020
1 Helpful vote
Helpful
Enjoyed it so much on my birthday, and decided to get it as a gift for another friend. Love the whole experience, especially the very helpful staff, Izzy and Shikin, who went out of their way to give a friend a very memorable 30th birthday. Will be back for more flights!
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Date of experience: November 2020
2 Helpful votes
Helpful
out of the world experience never been for a skydive before but its the closest you get when you go to ifly! great people to coach you and nabil was awesome at what he does and stay cool and stay healthy guys
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Date of experience: August 2020
2 Helpful votes
Helpful
Had a great time in IFly and Farihin Aziz made our experience even more enjoyable with his jovial and friendly personality. Highly recommended for everybody!
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Date of experience: March 2020
2 Helpful votes
Helpful
Response from iFlySGCSM, Manager at iFly Singapore
Responded 29 Mar 2020
Hi Nahpoker, We want to thank you for the kind words and positive feedback to your experience at iFly Singapore. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We feel awesome that you enjoyed your experience with our awesome Mr Smiley Farihin at iFly Singapore.Will definitely pass on the compliments to him. We try to provide the best experience to all our customers and their satisfaction is very rewarding for us. The more satisfied customers we have, the more our business will thrive. We really appreciate you taking the time to let us know we're doing something right. We look forward to having you at iFly Singapore in the near future. Best Regards Izzy M. Customer Service Manager
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