Universal Studios Singapore
Universal Studios Singapore
4
10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday
10:00 AM - 8:00 PM
About
Singapore’s only movie-theme park features 24 rides and attractions, including a pair of dueling coasters that brush past one another in several near misses in their aerial combat. Thrill-seekers can choose between a coaster where they are seated or the other where riders are suspended. Exciting loops, sudden turns, breathtaking drops and thrilling near-collisions will make you scream your heart out. Dinosaurs, lemurs, ogres and Egyptian mummies add to the thrills and adventures.With 18 attractions created or redesigned for Singapore, Universal Studios Singapore™ promises an experience that you will not forget. Laughter and screams are heard around every corner, and lasting memories are made every day. Themed dining and shops are available. UNIVERSAL STUDIOS, UNIVERSAL STUDIOS SINGAPORE, Universal Globe logo, and all Universal elements and related indicia ™ & © Universal Studios. All Rights Reserved.
Duration: More than 3 hours
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S$108.65
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The area
Address
Neighbourhood: Sentosa Island
Reach out directly
Best nearby
Restaurants
3,260 within 5 kms
Attractions
740 within 10 kms
See what travellers are saying
- gemma fAdelaide, Australia45 contributionsFun but….Overall we have had a fun day travelling as a family. Many rides are closed and lines are long. Not many options for young kids and character entertainment is also met with long lines. Food is terrible! Extremely disappointing to experience the park closing at 5 (website says 7) with no prior notice of that. Because of this there was many experiences and we were unable to get to. Buying tickets was also difficult and unfortunately no express passes available. Over all I would recommend it for families. It would be nice if management picked up the overall quality and provided a better standard with adequate time to enjoy the park.Visited October 2023Travelled with familyWritten 3 October 2023
- AHMED BENAYADLibya17 contributionsTrustworthyOne of the most attractive places I've ever enjoyed in Singapore. Without an express ticket you can't cover most of the games, you have to come early. Transfermer 3D was the best ,battelstar human (red one) and cylon (the black one) was fantastic, Jurassic park (water), mummy and puss in journey were good. Water world show was the best, I really enjoyed the show.Visited October 2023Travelled with friendsWritten 8 October 2023
- OnlyJatinGuptaNew Delhi, India3 contributionsGenuine reviewOne of the most sought tourist destination for people visiting SIngapore. It is beaultiful and awesome. Heart beating rides will rock you. A bit over priced but being a brand, you can't say much. Overall a good experience. Please keep in mind that you get very limited time to do all the rides so better use time effiiently. Use Universal Stuidos app to manage time efficiently. Must try rides for adults in order of preference : Mummy ride, Transformers, Cyclone, Jurrasic World, Shrek. Have a good trip guys.Visited July 2023Travelled with familyWritten 10 October 2023
- PinketerAdelaide, Australia64 contributionsVIP review - the only way to see everything even in this smaller Universal siteWe bought the VIP ticket as we were going for my son's birthday and only had the one day and I would say it was totally worth the extra money. There was a friendly welcome and a cold drink on arrival then our guide Yati took us into the park The day was planned perfectly and we were able to go on all the rides (apart from the one in the Shrek area but that was because we went on other rides twice at the request of the birthday boy!) and were on time to see all the shows and get our photos taken with the various characters around the park. Yati even managed to get us an air conditioned box for the Waterworld show which was an extremely welcome break from the heat. I have been to Florida and Hollywood versions of Universal and the only improvement I think they could make to this VIP ticket is to ensure that people with them can have priority access to all rides even when not with their tour guide. You can go in the express line but not all rides have those so you would have to queue up with everyone else. For the money I think express on all rides should be a thing. Having said that, we barely had time to go on anything at the end of the tour as it was such a packed day so it wasn't the end of the world and Yati was the perfect host for the day, making it really special for all of us.Visited October 2023Travelled with familyWritten 12 October 2023
- EspressoTimeMelbourne, Australia30 contributionsFantastic family dayWe had an amazing day at Universal Studios and were there from open to close. We did initially get some incorrect Information from two workers who had us line up in the general admission line before opening despite having the premium express passes. We did realise these ourselves and correct it after a while though. The park wasn’t that busy to start with and we were beginning to think the express passes weren’t worth it but by the end of the day when our kids were hopping off one ride and getting back on within a minute or two it was definitely worth it. The transformers ride was a favourite of ours and my children loved the Water World show. We didn’t eat there besides and ice-cream for the kids but food wasn’t too expensive.Visited September 2023Travelled with familyWritten 19 October 2023
- SteveLincoln, United Kingdom56 contributionsGreat Fun, Short LivedWe visited Universal as we had a day to spare in Singapore and due to illness didn’t particularly want to go trekking through a forest! The tickets were, in review, reasonably priced for what’s available in the park (maybe slightly expensive). There are enough rides to get your thrills, however quite a lot was closed as they were resetting some for halloween. Still, we had a great day out! Whether it was the reduction in number of rides or the very short queues (in comparison to UK theme parks) but we were pretty much done after about 3/4 hours, but there is more to explore on Sentosa Island, and the park has several shops/restaurants.Visited September 2023Travelled as a coupleWritten 20 October 2023
- TravelTrips12Sydney, Australia412 contributionsGreat but they close way too earlyOverall had a blast with my friends at Universal. Lots of fun things to do for all ages. We especially like the utilisation of a single riders line to fill up empty spaces on rides. The biggest downside was the fact that all attractions shut at 5pm, and the rest of the theme park shortly after that. With an open time of 10am, that gives visitors theoretically an absolute maximum 7 hours to achieve everything they wanted to do. That's assuming visitors turn up right as gates open and leave right as gates close. And we haven't even considered waiting in the long queues, time for eating/resting, souvenier shopping, ride delays from adverse weather etc. It's simply not enough time (especially without the pricey express pass). Given the price of admission, a longer time should be provided to visitors to utilise the park. Especially considering that Hong Kong Disneyland stays open 10 to 12 hours per day.Visited September 2023Travelled with friendsWritten 21 October 2023
- ribby21Dunsborough, Australia20 contributionsExpensive and small.Really busy. Long queues up to 140 minutes. Priority pass was needed and even then up to 30 minutes queue. Restaurants so busy at lunch it was impossible to get a table. Not the best theme park we’ve visited and not sure it was worth the price tag. One area was closed when we visited.Visited October 2023Travelled with familyWritten 23 October 2023
- Cam13 contributionsWorth the moneyIt is fun so long as you have quite a lot of time to spend. Due to some reason that wasn’t clear, the parks working hours were shortened drastically. This made it difficult to access most of the rides since they all had long waiting times. The attractions were fun however, and most were worth the wait. Food outlets were surprisingly good too. I’d visit if you have some time to spend. 👍Visited October 2023Travelled with familyWritten 26 October 2023
- Stephen BNewcastle upon Tyne, United Kingdom37 contributionsDecent theme park but plan aheadThis was my first time at a US theme park outside of Florida. I was quite interested to try out USS, due to the unique attractions it offers but also some more familiar. The Mummy is an exceptional ride and just as great here in Singapore as when I first rode it in Florida in 2006. Nice to re-live the memories. The Shrek area is well themed with enjoyable rides. Jurassic Park feels a little more limited than the Florida version but its different enough to make it worth trying. Battlestar Galactica and Transformers are also great rides too. Was I nervous about visiting USS after reading the reviews on here? Absolutely. You must plan ahead and must be prepared to do things differently. I downloaded the USS app weeks in advance to monitor queue patterns on different days. What did this tell me? Well, most people do the first ride they see near the entrance, pushing queue times up to 90+ minutes within the first half an hour of opening. So we walked to the other end of the park (doesn't take long, it's a small theme park) and managed to do 5 rides within the first 45 minutes. We went back to Transformers near the entrance later in the day as it became quieter due to the morning rush making it's way to Puss in Boots by mid afternoon. So, top tips if you want to have a great time; 1. Get there at opening time, they even let you in before the posted opening time, so you can get to your first ride bang on time 2. Don't waste time with selfies etc at the entrance, do that later if you must. 3. Go to the furthest end of the theme park and start with those rides. 4. Go on a weekday. If you follow the above tips, chances are you won't need an Express Pass. We bought one based on the negative reviews here and only used it towards the end of the day to squeeze in as many rides as possible. Our final tally was 21 rides in 7 hours (4 times on the Mummy!). We had a great day for rides. Finally, I've scored 4 stars instead of 5 ... well, the food at Friars in the Shrek area was pretty bad. The only negative in an otherwise great day.Visited October 2023Travelled as a coupleWritten 29 October 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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rkdubey
Mumbai, India22 contributions
Dec 2019
Having traveled and seen other amusement parks around the world, this one by far is the worst adventure park in terms of number of rides they offer, the area the park is spread in, the money they charge and the facilities they offer (including the locker facilities).
We took express ticket and still had to wait upto 90 mins for the rides - why to take express tickets(?) and pay significantly more, when there is no upside to it. Worse is in certain situations the express queues were longer(!).
Secondly, USS needs to think about the footfall. Clearly, in order to make money, they do not cap the number of guests whom the tiny, little USS park can accommodate. What we saw was a clear failure of USS to deliver the experience tourists come for.
Lastly, the rides were shut mid-day on account of some drizzle. I totally understand that it is for our safety. But then there was no clarity on when they will start the rides. As a result, a lot of people were stuck in stuffy rooms trying to get a chance to ride. Looking at their sufferings and total lack of clarity from USS on when the rides will resume, I felt that I should NOT have come to this place at all. It is not the money which i lost (which ofcourse I feel bad about) but what i saw in those waiting rooms that made me feel far more worse.
My piece of advice to anyone who is reading this and plan to visit USS, Singapore. Please avoid this place. There are better adventure parks elsewhere, they may offer a better bang for the buck - BUT CLEARLY THIS IS NOT THE PLACE.
We took express ticket and still had to wait upto 90 mins for the rides - why to take express tickets(?) and pay significantly more, when there is no upside to it. Worse is in certain situations the express queues were longer(!).
Secondly, USS needs to think about the footfall. Clearly, in order to make money, they do not cap the number of guests whom the tiny, little USS park can accommodate. What we saw was a clear failure of USS to deliver the experience tourists come for.
Lastly, the rides were shut mid-day on account of some drizzle. I totally understand that it is for our safety. But then there was no clarity on when they will start the rides. As a result, a lot of people were stuck in stuffy rooms trying to get a chance to ride. Looking at their sufferings and total lack of clarity from USS on when the rides will resume, I felt that I should NOT have come to this place at all. It is not the money which i lost (which ofcourse I feel bad about) but what i saw in those waiting rooms that made me feel far more worse.
My piece of advice to anyone who is reading this and plan to visit USS, Singapore. Please avoid this place. There are better adventure parks elsewhere, they may offer a better bang for the buck - BUT CLEARLY THIS IS NOT THE PLACE.
Written 2 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear rkdubey,
Thank you for taking the time to write about your experience with us on TripAdvisor.
I sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly innovating on our products and services to continuously enhance the experience of our guests.
With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services.
Once again we apologies for the inconvenience caused and hope to host you again.
Best regards,
Written 2 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
adventuresofkaymay
Mount Isa, Australia474 contributions
Jan 2020 • Family
Resorts World Sentosa:
We visited Universal Studios, but we also got the VIP experience which I booked through Klook.
This meant no line ups at the entrance and no line ups on the rides or shows at all!!!
On arrival you go to the VIP experience waiting room where you are offered a drink and some nibbles whilst they are processing your tickets. Then your guide takes you into the park and has a day planned out for rides and shows.
After the shows you are also given priority to have photos with the characters.
You have the choice of an hour or half an hour lunch break and all this means is that the time with your guide is suspended and concludes after lunch. Included in your VIP ticket is $25 each for food and beverages at most places around the park.
You get 4 hours with your guide, but we were lucky enough to get an extra 50 minutes.
After your time has ended you have express passes for the rides and when you show your VIP ticket you get 10% off merchandise.
This was well worth every cent spent to purchase these tickets just to avoid the lines.
We visited Universal Studios, but we also got the VIP experience which I booked through Klook.
This meant no line ups at the entrance and no line ups on the rides or shows at all!!!
On arrival you go to the VIP experience waiting room where you are offered a drink and some nibbles whilst they are processing your tickets. Then your guide takes you into the park and has a day planned out for rides and shows.
After the shows you are also given priority to have photos with the characters.
You have the choice of an hour or half an hour lunch break and all this means is that the time with your guide is suspended and concludes after lunch. Included in your VIP ticket is $25 each for food and beverages at most places around the park.
You get 4 hours with your guide, but we were lucky enough to get an extra 50 minutes.
After your time has ended you have express passes for the rides and when you show your VIP ticket you get 10% off merchandise.
This was well worth every cent spent to purchase these tickets just to avoid the lines.
Written 17 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Adventuresofkaymay,
Thank you for your review on TripAdvisor.
We are happy to know that you have enjoyed your time at Universal Studios Singapore and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services.
We look forward to welcoming you back soon.
Warmest regards.
Written 20 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Capelo
Singapore, Singapore175 contributions
Feb 2020 • Family
1) buy the express pass. It's well worth it since even for the mediocre rides there can be long waits.
2) get there early - it gets very hot in mid day so get there as early as it opens so you can do 1 or 2 rides before lunch time.
3) if you want the big rides, go there 1st. Dont waste time seeing everything along the way. The park is small, so you will get a chance to see. The big rides get very busy, so go there quickly! Also the express pass doesnt work in some of them.
4) eat at the diner at the entrance of the park. Best food and options compared to the rest or exit the park and eat at one of the many options outside.
5) take water and a mini fan if you got it. It gets hot, and even waiting in line you'll be sweaty.
2) get there early - it gets very hot in mid day so get there as early as it opens so you can do 1 or 2 rides before lunch time.
3) if you want the big rides, go there 1st. Dont waste time seeing everything along the way. The park is small, so you will get a chance to see. The big rides get very busy, so go there quickly! Also the express pass doesnt work in some of them.
4) eat at the diner at the entrance of the park. Best food and options compared to the rest or exit the park and eat at one of the many options outside.
5) take water and a mini fan if you got it. It gets hot, and even waiting in line you'll be sweaty.
Written 17 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Capelo1,
Thank you for your review on TripAdvisor.
We are happy to know that you have enjoyed your time at Universal Studios Singapore and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services.
We look forward to welcoming you back soon.
Warmest regards.
Written 17 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vince G
Melbourne, Australia90 contributions
Dec 2021 • Family
COVID-19 protocols are a joke! We purchased tickets before leaving Australia as they were advertising 50% capacity with limited ticketing. $380 in pre-paid tickets. Arrived on our scheduled day early and the line to enter universal was over 90 minutes. It seemed all of Singapore was lined up and with absolutely no 1.5 meter gaps. Once we were in the rides were over 100 minutes wait with people up each others back sides lining up. Absolutely no social distancing being practiced. To avoid the queues, I went back to the store and purchased the express path which was another $300. When joining the Xpress lines people were right up each others back sides, again no social distancing and staff and park management couldn’t care less. When we got to the ride entrance it was clear the advertised “50% capacity” meant letting full capacity into the park, but closing every second seat or every second row depending on the ride therefore ‘limiting the rides’ to 50% capacity. Queues were upwards of 160 minutes on some rides because of “COVID POLICY”. Yet, the “Carnies” operating the rides didn’t care that everyone in the line was up each others backside , but when it came to climbing in a ride, they made sure that each ride only had half the capacity of riders. Just dumb !! To top it off whilst in line for the first ride the heavens opened and the park closed all the rides for nearly 3 hours. No refunds, no save your ticket for another day, just $680 down the drain. When several staff were approached as to when rides would reopen they just put their arms up in the air and pretended they didn’t understand English. It rained so much and for so long that there was no escaping it. All indoor areas were closed again because of this stupid Covid policy. Any chance of getting a meal meant you had to line up for over 150 m and it took me over 50 minutes lining up in the rain to get a hotdog for my kids whilst they were standing under a tree getting drenched. The indoor food court undercover seating area in the Jurassic World section was closed - all they had to do was use their brains and apply some common sense as well as some respect for their patrons and open the doors. All the while I lined up for 50 minutes to order a couple of hotdogs only for it to take another 35 minutes for my number to be called. So after nearly 5 hours, we left and all we had to show for it was a saggy soggy cold meal, 3 kids soaked through in wet clothes, 2 rides, no entertainment and the privilege of paying $680 Singapore dollars for it. Park management and Singapore Tourism should hang their head in shame. Never again will you get a single cent from me!
Written 15 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 957vinceg,
Thank you for taking the time to write about your experience with us on TripAdvisor.
We sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly reviewing to improve our products and services continuously to enhance the experience of our guests.
With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services.
Once again we apologies for the inconvenience caused and hope to host you again.
Warm regards.
Written 18 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Augusto
Melbourne, Australia47 contributions
Jan 2020 • Family
Pros:
A lot of entertainment for all ages
Safe and well organized place
Most affordable than same park in USA.
Cons:
Prepare for long queues- buy express tickets from the 're sentosa website ,more expensive but save a lot of time and feet pain-
Overpriced and simple food - no too many variety and very expensive.
Use grab to arrive to the park and use rail to leave the island .
Overall nice place to visit and full entertainment for everyone.
A lot of entertainment for all ages
Safe and well organized place
Most affordable than same park in USA.
Cons:
Prepare for long queues- buy express tickets from the 're sentosa website ,more expensive but save a lot of time and feet pain-
Overpriced and simple food - no too many variety and very expensive.
Use grab to arrive to the park and use rail to leave the island .
Overall nice place to visit and full entertainment for everyone.
Written 12 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Aughusstr,
Thank you for your review on TripAdvisor.
We are happy to know that you have enjoyed your time at Universal Studios Singapore and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services.
We look forward to welcoming you back soon.
Warmest regards.
Written 13 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sanjay
Kolkata (Calcutta), India159 contributions
Jan 2020 • Couples
The universal studio at Singapore is really superb. You need one full day if you want to see everything . The main problem with sentosa island including universal studio at Singapore is that there is no public relations booth and the visitors are left in the dark with no one to give/ inform directions. With this type of infrastructure and with so much money flowing the management should have couple of public relations booth at all places to guide visitors which today's date is completely lacking. Please do not go on Friday to Sunday as for each ride the waiting period would be more than two hrs which is quite irritating. If a visitor is buying tickets it is better to pay more and get express tickets, as the express tickets entitles a person a priority of entering a ride compared to regular ticket and in the process a person can do all rides . In a regular ticket a person can never complete all the rides due to the enormous queue.
Written 28 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ozzy-Kunnu
Melbourne, Australia3,219 contributions
Oct 2019 • Couples
2 rides between 10am and 5pm says everything about how much this was worth our time and energy.
Worst, ' I venture ' pass is anything but a loot. There are so many flaws to this pass that it makes everything inconvenient and pricey.
Worst, ' I venture ' pass is anything but a loot. There are so many flaws to this pass that it makes everything inconvenient and pricey.
Written 5 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Ozzy-Kunnu,
Thank you for taking the time to write about your experience with us on TripAdvisor.
I sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly innovating on our products and services to continuously enhance the experience of our guests.
With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services.
Once again we apologies for the inconvenience caused and hope to host you again.
Best regards,
Written 5 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KC U
Luzon, Philippines239 contributions
Dec 2019
I would suggest buying fast pass during peak days such as weekends and holidays.
It would save you a lot of time.
USS is very humid so dress accordingly.
Food is surprisingly good.
I really enjoyed every minute of it. I would say you have to schedule one full day for this.
Make sure to bring clothes especially for the kids because they will need it.
Some rides you might have to leave you bags in a locker area or it would convenient also if someone can watch over your personal items.
Bring cash to be sure. For those of you who are going to ride the Jurassic park, I suggest you bring something that will
Keep you dry. They actually sell it there too but just Incase you want to save on money do so.
Get a map! Plan your rides because it will really help you maximise the rides 🙂
It would save you a lot of time.
USS is very humid so dress accordingly.
Food is surprisingly good.
I really enjoyed every minute of it. I would say you have to schedule one full day for this.
Make sure to bring clothes especially for the kids because they will need it.
Some rides you might have to leave you bags in a locker area or it would convenient also if someone can watch over your personal items.
Bring cash to be sure. For those of you who are going to ride the Jurassic park, I suggest you bring something that will
Keep you dry. They actually sell it there too but just Incase you want to save on money do so.
Get a map! Plan your rides because it will really help you maximise the rides 🙂
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Kceu,
Thank you for your review on TripAdvisor.
We are happy to know that you have enjoyed your time at Universal Studios Singapore and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services.
We look forward to welcoming you back soon.
Warmest regards.
Written 12 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lonino18
Sydney, Australia34 contributions
Jan 2020 • Family
Definitely recommend going. I suggest buying your tickets on the Klook app as are much cheaper and you don’t need to print them out. We bought the half an hour entry ticket but had to wait until it officially opened to go on the rides, however we didn’t need to line up. Queues only seemed to start in the late morning/afternoon on the day we were there. Jurassic Park Rapids was my favourite also go on Revenge of the Mummy and Battlestar Galactica is you are into thrills! Shrek 4D Adventure was great to see too.
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Lonino18,
Thank you for your review on TripAdvisor.
We are happy to know that you have enjoyed your time at Universal Studios Singapore and we will ensure that your experience is shared with the team to continuously motivate them in upholding the highest standard of our products and services.
We look forward to welcoming you back soon.
Warmest regards.
Written 12 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
B311y
11 contributions
Jan 2020 • Family
The children had a good time! It was very busy! We had to wait for over an hour for most of the rides! We didn’t do all the rides due to waiting for so long. Advised to buy express pass if you can afford it! Buy it few days in advance as the price seems double if you buy it at the entrance. Customer service needs improving. If you decide to leave the Universal studio please bring the ticket even though you get stamp it doesn’t count. They staff initially refuse to let me in as I didn’t have my ticket. My partner has the ticket on his phone. The staff wanted my partner to bring the ticket who happens to be lining up for the rides over an hour with my two children, which I had to explain to her and pretty much begged to let me in. I was not happy person. The staff eventually let me in when she requested evidence of the photo on my phone that I been inside. Another complaint is my partner wanted to sit down on the bench who has swollen feet but was told to move as he will be in the way because photo getting taken, even though there was big wheelchair next to the bench. It was hard waiting for long period just to go the rides with two little children who is getting grumpier due to waiting for long periods just to go to the rides. The weather didn’t help it was hot and humid. There is no chair to sit down while your waiting for over an hour. If you can afford it buy express pass. What makes it worse there was a young boy who had express pass went on the same ride 8 times while there is lots of people who has been waiting for over an hour. Maybe have a time frame when that person can come back or limit entrance to 2-3 times just to make it fair for everyone who has been waiting for so long.
Written 23 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear B311y,
Thank you for taking the time to write about your experience with us on TripAdvisor.
I sincerely regret that we did not meet your expectations during your visit, please be assured that we are constantly innovating on our products and services to continuously enhance the experience of our guests.
With regards to your feedback, we truly appreciate the information provided. Please be assured I have shared your comments with our respective team and your constructive feedback will certainly be used for the continual improvement of our products and services.
Once again we apologies for the inconvenience caused and hope to host you again.
Best regards,
Written 6 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited in August this year, and I was not asked to present any ID.
Written 8 December 2024
nicolelele
Singapore, Singapore
would i be considered a child if i haven't turned 13 and am planning to visit uss before my birthday
Written 3 December 2024
Sorry, no idea at all on this. We went outside of Singapore school holidays to avoid the local crowds.
Written 5 November 2024
Hi, do I need to buy entrance ticket after buy special event ticket?
Written 5 November 2024
Each special event does speciafically mentions the inclusions and exclusions. For example, the christmas event ticket has inclusion of one member entry ticket for one day. So please read the inclusions for the event. You can also visit rwasentosa website as it mentions the inclusions for every event ticket.
Written 5 November 2024
Hi, we booked tickets to Universal Studios Singapore via Expedia. We have received a confirmation and a ticket but it doesn't have a barcode or QR code that we need for entry. We called Expedia and they said that it will be sent to us 24H before the day of our booking. Has anyone had experience with this and can verify this is correct? I also saw another post that we can go to a Guest Services desk in USS to get the barcode, but I'm afraid the entrance queue will get longer if we do that. What time does the Guest Services desk open? Thanks in advance.
Written 25 October 2024
We bought our tickets through Luxury Escapes and they gave us a QR code. However, we have also used Expedia in the past and they do send the updated tickets closer to the date of your booking.
Written 30 October 2024
Hi me and my GF are from overseas but work in singapore, are we eligible for Singapore Resident price?
Written 17 October 2024
Hi, I don’t know what they expect you to use to prove Singapore residency. I think it may be more than just living in Singapore. I suggest that you give them a call.
Written 22 October 2024
Hi, May we ask for the price of two tickets to Universal Studio Singapore please. I and my husband are over 60 years old and we are tourists from Thailand and will visit Singapore in December 2024. Thank you.
Written 15 October 2024
The ticket for an adult who is a tourist was 83 USD. However, to enjoy the park in one day, you would need an express pass. One can buy the express pass from the counter while entering the universal studios. The cost of express pass was almost similar as the entry ticket. No discount for senior citizens.
Written 15 October 2024
Hi I am so confused with all the comments over the internet. I purchased USS tickets for my employer and their family. So my name is on the ticket. Is that ok?
Written 12 October 2024
It is fine, they only check number of persons for which the ticket is, and shall allow entry counting number of people mentioned in ticket.
Written 12 October 2024
Hi. Please help. We booked a total of 13 ticekts (1 booking for 10 pac; another booking for 3 pax) from Klook for universal studios. However due to some important reasons, we wanted to change it from Sept 18 to Sept 17. The Klook already approved our date amendments for the 3 pax booking. For the 10 we are still waiting for the update. Im afraid they still wont give us an update until the said date. Is it okay if we will just ask there upon arrival to the universal studios? What could we do to resolve this? Will the Universals studios accept us? Thank you for your answer.
Written 13 September 2024
Usually the tickets are for a certain period, let us say one single entry ticket for a week. Please check the tickets if they have been delieverd. Our tickets were for one entry in a period of three days. However, if the ticket is for a praticular date, Universal Studios will not accept it and u will have to buy a ticket there.
Written 16 September 2024
How to book an early access ticket? And also people who have recently been to uss how's the rush? And waiting time as seen in the app is correct?
Written 6 September 2024
We went on a Monday after school holidays (Sep 9th) had finished and the wait times were less than 10 minutes for all rides, but we went in right on open and went straight to the thrill rides
Written 14 September 2024
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