KidZania Singapore

KidZania Singapore, Sentosa Island: Address, Phone Number, KidZania Singapore Reviews: 3.5/5

KidZania Singapore
3.5
Amusement & Theme Parks • Game & Entertainment Centres
About
KidZania, the world’s fastest growing family entertainment phenomenon, is a unique, safe and interactive indoor edutainment centre where children can experience the world of adults in a replica of a real city. Children aged 3 and above are empowered and inspired to live out their aspirations at KidZania, and be whoever they want to be. Various role-playing activities will offer diverse hands-on learning experiences to help children build up their confidence, gain greater awareness about social values, and develop life skills that are not easily learned through books. KidZania Singapore is located at Palawan Kidz City, along Palawan Beach, Sentosa Island.
Suggested duration
More than 3 hours
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3.5
561 reviews
Excellent
183
Very good
154
Average
71
Poor
48
Terrible
105

Kellie1234
Hocking, Australia6 contributions
Mar 2020 • Family
We went to Kidzania in Singapore with two children (6 and 9 years old) during the covid-19 pandemic. Due to the virus tourism was low but we still ended up waiting in line for all activities at Kidzania. The concept is good but it is all just too slow. it is not worth all the waiting around. I would hate to see what it is like when busy! My son waited an hour for the mountaineering which ended up being quite boring to complete. Many activities were not working or open that day, including the Ice cream factory, fizzy water stall, the wall climb and filming were not open. The website advises kids to plan what they want to do prior, so they are Disappointed when the activity isn’t open. We also were not able to do any cooking activities, the lines were just too long. We tried to book pizza activity but were told it was booked out. Some staff Are not friendly to kids as well, several times my son was served after other children who were behind him in line. I also found the shop at the end was awful for kids. Adults are not allowed in, so these little kids are sent into a shop to spend their earned money with no help from their parents. Both my kids struggled and didn’t know what to do, there was very limited supply of merchandise they could actually afford! everything had run out, very poor planing Kidzania! My kids worked all day to end up getting a Small toothpaste from the store and came out looking unhappy and defeated. I had watched helplessly as my son asked for help and several times the lady put her hand up in a “stop” motion at him. I could see other children being helped, but not my son. He was also blatantly served after other children who were behind him in line several times during the day. Calvin at the insurance area served another boy even though my son was there first. Overall the concept and the place itself was good but the waiting around was awful and the shop needs more small things the children can buy for little money. Even a pencil was 150 kidzos, my kids couldn’t even get a pencil after completing activities ALL DAY LONG! Just disappointing
Written 20 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kai Kellie. ZanK-U for sharing your review with us. We acknowledge that the waiting time was slightly longer on the date of your visit as it was during the March school holidays. However, we would like to share that in light of COVID-19, waiting time will be present during both peak and non-peak periods as our Zupervisors are required to wipe down all surfaces with child-safe disinfectant before and after each role-play cycle. As you have rightly mentioned, we do encourage all visitors to plan our their day based on the list of role-play activities on our website, but we’d also like to share that due to maintenance works or any other reasons, KidZania Singapore might close selected establishments. Clear signage that lists out the closed establishments will be displayed at the entry point to inform our visitors. PleeZ be assured that there are still over 50 role-play activities for kids to participate in. A City built for kids, kids are empowered to be whoever they want to be and to manage their wealth (in the form of kidZos) on their own. This is why parents are not allowed to enter the Department Store and most of the role-play establishments so as to encourage independence in their little ones! Rest assure that guest experience is one of our priorities at KidZania Singapore and we seek your kind understanding as we look into the professionalism of our team members who were on duty on the date of your visit. We will definitely work on with our team members to ensure that the consistent and unique KidZanian experience is delivered to all. ZanK-U.
Written 27 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

DavidRainey
Singapore, Singapore10 contributions
Mar 2020
Kidzania is a great concept with friendly staff but badly executed. We went on a weekday to avoid the crowds but we still spent far more time queuing than doing anything else.

On arrival we took a walk around and my daughter wanted to try the firefighter station. We joined the queue only to find we had to join the queue opposite in order to join the real queue. An hour and two separate queues later, she joined the firefighter team and had a fun ride to put out a fire and then return to the station.

We then queued another 30 mins to get a ticket for the pilot experience and were allocated a slot at 4pm, two hours away. We walked around for another ten minutes while my daughter begged to leave and go outside to play in the sand.
“I’m bored of queuing daddy!”

So, $62 and so much queuing my daughter was bored to tears in 2 1/2 hours having enjoyed just a single 20 minute experience.

We went out for a pizza and went to Nestopia just up the coast, where for $10 she played on a bouncy castle and chutes and a huge climbing frame for the rest of the day. No queues, all fun.
Written 18 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kai David, ZanK-U for sharing your feedback and experience. At KidZania Singapore, each role-play activity has been specially crafted with the help of educators and industry experts as 20 to 30-minute learning experiences, and is aligned to specific learning objectives from values like teamwork and confidence to skill such as financial literacy. We do acknowledge that there were larger crowds and longer waiting times on the date of your visit because it was during the March school holidays. However, waiting times will be present and vary as it is dependent on the complexity, duration and capacity limit of the role-play activities, while ensuring each kid is able to learn at an optimal pace. We’d also like to share that to minimise waiting times for activities during peak periods, various queue management systems such as the overlapping cycles, issuance of queue cards and bands at our popular establishments, signs indicating the timings of our role-play sessions have been implemented. But even with these implementations, we will continue to enhance our service for the benefit of all guests. ZanK-U once again for your feedback.
Written 26 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jacob P
29 contributions
Feb 2020 • Family
Because of the coruna virus we had to schedule all our activities in advance. Then each activity gets 30 minutes in the schedule, but takes only 20 minutes. Means we have to spend 20 minutes with waiting per hour. There’s only four other families here, so waiting is ridiculous.
Nobody can explain how it is rational that we must schedule each activity. It would be nice to walk around and get inspiration to choose various activities.

The staff is kind, but want to take over when the child is “too slow”, even though there’s no need to rush at all.
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kai JacobP169, ZanK-U for visiting KidZania Singapore and for sharing your feedback and experience with us. We’d like to take this opportunity to share that in light of the COVID-19 and for the safety and well-being of all our visitors, we have implemented an advanced booking system for kids to pre-select role-play activities for the day. Upon entering the City, kids are to head to the Job Information Centre to choose which activities they would like to do. If they are unsure of what activities they would like to do, they can choose explore the City before returning back to the Job Information Centre to plan their day. PleeZ be informed that the activities are planned out in 30-minute intervals because a buffer time is expected before and after each activity cycle is also expected as our team members are required to turnover the establishment by wiping down all surfaces with child-safe disinfectant before the next cycle of kids enter. ZanK-U too for your compliment and feedback towards our team members. They play an essential role in delivering each of our 50 over role-play activities to kids visiting us from all over the world, and are put through hours of training to equip them with the necessary knowledge and skills to work with kids. We will certainly share your feedback with them so as to better the KidZania experience for all. ZanK-U once again for your review. We hope to Z-U again soon!
Written 4 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MillieNetherlands
Netherlands2 contributions
Feb 2020 • Family
My kids love coming to Kidzania. We bought them annual memberships for their birthdays. It teaches them about different jobs, earning v spending money and they have just implemented a job schedule so you don’t have to line up anymore. Great fun for kids!
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kai MillieNetherlands, ZanK-U for your continous support, we are happy to know that you love the concept of Learning through Play at KidZania Singapore! Zaz! Indeed, at KidZania Singapore, our role-play activities are indeed designed to allow kids to develop life skills not easily learned through school such as building confidence, and parents can also join in the fun with our “Parents Welcome” role-play activities. And as you have rightly mentioned, in light of the COVID-2019 to allow for effective contact tracing and for the safety of all our visitors, we have implemented an advanced booking system for kids to pre-select role-play activities for the day during our non-peak periods. Kids are able to choose which activities they would like to do and pre-plan their day at the Job Information Centre. With a planned itinerary, kids can head straight to their allocated slot at the given time, without the need to queue at the establishments. During peak periods, kids do not need to pre-plan their day, but can immediately head to any of their preferred role-play activities to begin their day! PleeZ also be informed that there will be a buffer time after each activity cycle during both peak and non-peak periods for our Zupervisors to clean the establishment. We look forward to Z-U you all at our City again!
Written 4 March 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Faith
1 contribution
Feb 2020 • Family
After visiting the 2nd time ,I done a station on kiss92 .. till today and after a couple of emails from my dad,nothing none or any response after giving the infos as my clip voice went missing since 8feb and was told 1 day we can download our voice... This is the best you guys can do? Do u know it takes time and money to get in there??? With such customer care ,do u think we will ever recommend to our overseas friends?? I don't think so..
Written 15 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mr&Mrs Mah
New Delhi, India7 contributions
Jan 2020 • Family
If possible, avoid the peak season. I know this isn’t a mind blowing tip, but I’m dead serious about this. Each activity could only take on a limited number of children and each batch goes on for 20 minutes. This means if you’re lucky, you wait at the most 20 minutes for your (child’s) turn. However, while we were there on a weekday of school hol, we were always in the second and third batch of the queue, so you do the math of our waiting time. We got there around 11 am and left at closing time, Lauren only managed to do 3 occupations while my older niece and nephew did 5 each.

Overall if you’re visiting Sentosa, I think while it might be a good way to spend it with children, if your rushing for time and enjoyment there other places to play around in island Sentosa my opinion.
Written 6 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kai Mr&Mrs Mah, ZanK-U for visiting KidZania Singapore, and for sharing your experience and feedback with us. As each role-play activity at KidZania Singapore has been designed as a 20 to 30-minute learning experience, waiting time will be present and will vary during peak and non-peak periods as all role-play activities have been designed by educators and industry experts to include specific learning objectives, from values like teamwork to skills such as financial literacy. There is a capacity limit in place for each of the activity so as to ensure each kid gets the most out of their experience and are able to learn at an optimal pace. We acknowledge that waiting time will vary, especially during peak periods like holidays and weekends and we have implemented various queue management systems to help reduce the waiting time. This includes the issuance of queue cards and bands at our popular establishments, signs indicating the timings of our role-play sessions, and an enhanced check-in process to ensure a more pleasant experience for guests. Even with these implementations, we will continue to enhance our service for the benefit of all guests. ZanK-U once again for your review.
Written 13 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

icyparadise
singapore88 contributions
Jan 2020 • Family
Sep 2019: Amazing. Our 4yo enjoyed themselves being cabin crew, pizza makers, ice cream makers, fireman, bbq meat makers etc. The queue for fireman was really long and we waited so that the kids do not get disappointed. But later on it all cleared so we felt a bit meh. We went on a weekday so there were a lot of school groups. Pro tip: the groups clear around 4pm so wait till they leave before going for the popular activities. Else u waste time queueing.

4 Jan 2020: experience was not good this time round as we entered the compound in the afternoon given that we had something on in the morning. We managed to get the pizza q ticket but was told we have to finish the pizza session before getting airline (i don't know why so inflexible). But when we were having our pizza session, they gave out the last session airline q tickets. Then at 530pm, we went to the yakult factory, and the lady turned my kid down despite her turning 5yo in 2 weeks time, saying it's 'company policy'. Because everywhere else had started their session, my kid spent the last 30 minutes howling away at kidzania. Not cool at all, kidzania. Then when i told my friends what happened, they told me so long as she turns 5 that year, it should have been fine. Whatever it is, i thought staff should have more empathy given they are working with young kids. A rigid 'company policy' didn't work well at all to end the day.
Written 24 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kai icyparadise, ZanK-U for your continuous support and for sharing your feedback and review with us. We would like to take this opportunity to share that each child is limited to hold only one queue card at a time for either the Pizza Shop or Aviation Academy, to ensure that all kids visiting have a fair chance at securing a role-play slot. If all slots are fully redeemed for a particular time slot, kids can look out for the next distribution time to secure a queue card. Rest assure that even if you do not secure any queue cards, there are still more than 50 role-play activities for kids to participate in. PleeZ also be informed that for role-play activities with a higher minimum age, the kid’s birthday would have to pass for the kid to participate in the activity. Rest assure that guest experience will remain as one of our top priorities at KidZania Singapore. We will work with the team members to ensure the consistent and proper delivery of our guest experience to all. ZanK-U once again for your review. We hope to Z-U soon!
Written 3 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Anguna
50 contributions
Jan 2020 • Family
Excellent concept. The place is really well set out. My kids had an absolute ball. We were fortunate that upon arrival, a staff member explained a couple of important things to us. This is to be encouraged as the place can be confusing. Parents are excluded from entering the rooms where each activity takes places so I wouldn’t recommend it for families with very young children. For kids under 5 or 6, it may be a bit meaningless. Food options could be improved and staff friendliness needs an upgrade. The toilets were terrible. But the activities available are excellent and it is a fun day out. Expect to be there all day. Very expensive for a family of four ($190SGD).
Written 17 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kai Anguna, ZanK-U for visiting KidZania Singapore. We’re thrilled to hear that your kids enjoyed their time at our City! Kids can be whoever they want to be as they freely explore over 50 occupations available for them. As you have rightly mentioned, all tasks in KidZania Singapore are for kids to complete on their own so they can develop values and life skills such as independence and responsibility. Kids are given the freedom to try out various occupations, manage money (kidZos) on their own, and most importantly, are able to learn at their own pace. First-time visitors are encouraged to check out our Visitors’ Guide on our website www.kidzania.com.sg for handy tips and key information that can help you enjoy your visit to the City! We’d also like to share that a ticket into KidZania Singapore allows you to spend an entire day within the City as kids earn their own kidZos through role-play activities. They can even spend their kidZos on items in the Department Store or on their own meals in selected role-play activities. All of these are inclusive of the entry ticket. PleeZ be assured that guest experience is one of our top priorities at KidZania Singapore. We will work with the team members to ensure the consistent and proper delivery of our guest experience to all. ZanK-U and we hope to Z-U again soon!
Written 3 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kevin_Mumbai
Sydney, Australia211 contributions
Jan 2020 • Family
My daughter had been looking forward to the visit for months. Turned out to be a damp squib unfortunately. She said the staff weren't the best and the crowds of kids meant she didn't get to do much. It's an expensive activity, so think hard before taking it up.
Written 15 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kai Kevin_Mumbai, ZanK-U for visiting KidZania Singapore and for sharing your experience with us. KidZania cities worldwide are built on the premise of education, entertainment and empowerment. Each role-play activity is aligned to specific learning objectives, from values like teamwork to skills such as financial literacy, while the variety of activities encourage kid to respect all professions. We appreciate your feedback on our team members, and are with you in ensuring the proper and consistent delivery of the KidZanian experience to all visitors. We will look into the professionalism of our team members and will be sending them for refresher courses, in addition to our induction programmes, so that they are equipped with the skills and knowledge to deliver an experience that is uniquely KidZanian. ZanK-U for your review.
Written 3 February 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Pankajtq
Nashik, India5 contributions
Dec 2019 • Family
The place is nice, but you can do only one activity per hour at max. You get a feeling at the end that it was not worth it. Out of 60 advertised activities, can do 6-7.
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kai Pankajtp, ZanK-U for visiting KidZania Singapore and for sharing your review. At KidZania Singapore, there are more than 50 real-world professions for kids can live out their aspirations, hence it will usually take few visits to complete them all, as kids can look forward to discovering new experiences on every visit as they Learn through Play. We’d also like to share that a ticket into KidZania Singapore allows you to spend an entire day within the City as kids earn their own kidZos through role-play activities. They can even spend their kidZos on items in the Department Store or on their own meals in selected role-play activities. All of these are inclusive of the entry ticket. ZanK-U once again for your review. We hope to Z-U again soon!
Written 13 January 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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