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Had the most friendly service with the staff here! Was here to buy a pair of earrings for my daughter and despite it being a relatively low priced item, the staff gave it all they’ve got. Gotten a good deal and my daughter loved it so much! Thanks!
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Date of experience: October 2019
Helpful
Bought a pendant from Merlin Goldsmith at Little India. After less than a week the ring broken, Went back there to fix up the pendant but need to pay for it. Also they don't want to entertain us because we went there to repair not to purchase. All sales person there are fraud. You go there to purchase wow all very nice , talk so sweet after purchase 360 degree change. No honesty in them. …
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Date of experience: February 2018
1 Helpful vote
Helpful
Response from MerlinGoldsmith_SG, Director of Sales at Merlin Goldsmith & Jewellery
Responded 4 Dec 2018
Hi Sister, Thank you for contacting us on this matter. Here at Merlin Goldsmith, It is our mission to do our best to provide good service to our valued customers at all times. We would like to investigate and look into this matter for you. Could you contact us directly at +65 62974168 to look for Janice or Mr Ko who are our Managers so that we can personally assist you with this please? Also, it would be good if you could bring along your receipt for your purchase so that we can verify and assist you from here. =) Looking to be of service to you soon! =)
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