Metro Department Store - The CentrePoint

Metro Department Store - The CentrePoint, Singapore: Hours, Address, Metro Department Store - The CentrePoint Reviews: 3/5

Metro Department Store - The CentrePoint

Metro Department Store - The CentrePoint
3
10:00 AM - 10:00 PM
Monday
10:00 AM - 10:00 PM
Tuesday
10:00 AM - 10:00 PM
Wednesday
10:00 AM - 10:00 PM
Thursday
10:00 AM - 10:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 10:00 PM
Tours and Tickets

3.0
21 reviews
Excellent
0
Very good
12
Average
4
Poor
1
Terrible
4

Wintermanz
1 contribution
Worst online experience
Nov 2020 • Solo
Never buy from metro online. You have been warned. In late Nov 20, we bought some items only 1 out of 4 items was delivered. When i wrote email to metroonline, no one bothers to get back. After sometime 1 reply came, saying she will check. 3 wks have gone since and up till now there is no followup, no refund, not even a single email to followup on that issue!!

This is my worst experience buying online. Even some overseas websites have ppl attending to your msgs and mails, seriously, but not this local online retailer?! Good luck to this retailer in the current era with this type of service delivery.
Written 16 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Chrisinkingwood2
Houston, TX4,980 contributions
Good Department Store for many brand names
Sep 2019
This is a great place to shop if you don't want to take the time to go around to lots of the name brand shops on Orchard Road. Metro has many of the brands right there for you to shop for. It is conveniently located in The CentrePoint shopping mall.
Written 25 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Margaret S
709 contributions
Metro moving out sales not worth going
Sep 2019 • Solo
When metro took over Robinson space, I patronize 2016 staff was very excited maybe a lots of briefing. Good If staff have direction. At first we not use to it only have the Robinson store feeling (we regular in Robinson).
As times goes by metro has good range of products, the electronics item was plenty ful but very little assistance cannot find staff. We shop regularly we understand we just make do because she have the best range compare to other departmental store. Price range is also good.
Now read in the straits time they moving out 80% discount bababar.
Drop by one evening was total surprise it is a total transformation from the original metro. Every thing is in a rack, many item I never see in the store before was there. Clothes that I bought during their sales is the same price in their moving out sales. I overheard a few supplier talking, calling office to sent more items in. I believe metro is giving the supplier opportunity to clear their stock which is on consignment. So what is moving out sales about. Also if u find something worth buying (suppliers clearing) the cashiers queue is so long is not worth to waste our precious time. So I told my children not to go to metro moving out sales. Also friends I told them don't waste time, not worth a visit at all. I was totally disappointed.
Written 8 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

SilverYorkie70
Doncaster, UK845 contributions
Centre Point shopping centre
Jul 2019 • Solo
The anchor store for this shopping centre is Metro. There is a selection of other stores on several floors. There is a Food Street and a Food Hall in the building. It appears that most people patronize the Metro store rather than the others in the same building.
Written 17 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

sakurabunny888
Sydney, Australia368 contributions
Online buyer beware...I'm not the only one
Jun 2019 • Solo
I thought online industry in Singapore is effective and efficient as usual so i don't bother to check the reviews for Metro. Completely wrong, it's true with other reviewers saying they never deliver according to the promised schedule and there's no way tracking an online item delivery!! You have to send email even to know the tracking number, the email that they never reply. So yes please beware if you want to buy online from them!
Written 25 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

LongerVogue
Singapore, Singapore454 contributions
One of the worst department store online
Nov 2018 • Couples
Metro online service is extremely bad. Seems I’m not the only one who suffer from such case.

Ordered Dyson vacuum on Black Friday. The earliest delivery date is next Friday!... This is ok since you don’t know ecommerce. However, they never delivered on the agreed date!!! No customer service hotline! No tracking no.!

When I called department store hotline, there was nobody answered! There is only 1 email address in their website. Emailed them! No reply either!

Then I received a call on sat dinner time saying metro delivery. Please lah, you deliver on 7.30pm on sat evening. Do you expect all buyers will wait for your parcel during dinner time at home! Then the courier said need to reschedule! Metro neither provides customer service hotline Nor email service, then how to reschedule!!!

Until now 2 weeks passed. I haven’t received anything! No wonder metro website dare not activate user review! And from reading other buyers review, I found I’m not the only one!

Lucky metro was formed in 1973, they will die within a year if keep providing such bad service in ecommerce era!
Written 7 December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

CodyMav
Gold Coast, Australia19,489 contributions
Pleasant experience
Jan 2018 • Solo
There are a few department stores along Orchard Rd. Metro was a well displayed shop, yet still did not find the shirt I was looking for.
Written 30 January 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sachin Shah
Vadodara, India580 contributions
Great place for shopping
Oct 2017 • Family
It’s a great place for shopping on Orchard road.

Great variety of shoes and clothes. Designs/ fashions are different compare to Indian malls.

Enjoyed shopping here
Written 25 October 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Tony T
Jakarta, Indonesia174 contributions
A complete and reasonably priced Dept Store
Jul 2017 • Solo
The place was previously occupied by Robinsons for many years. Good choice of items and reasonably priced for the quality. A bit understaffed though, particularly if you need help to find something. Otherwise it is a good dept. store.
Written 8 August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Margaret S
709 contributions
Metro ! where are your staff??
May 2017 • Solo

On Wednesday I was there to spent a thousand dollar but was rather disappointed. I've call check before going diwn make sure they have the item I want. Upon reaching there, no staff was there to attend to my request when one came along was not sure of the product. He then sent me to paragon metro.
In fact this is a second time I come across blur/ignorant service. I wanted to buy 3 queen size bedsheet no one will help unless is their brand, promotor no staff.
When metro took over the robinson space they work so hard to draw customer, you can feel their ambitious, they were doing a good job. But now after awhile I think they have woren out.
Well you might said difficult to employ staff but has the HR dept consider older experience worker to guide the younger staff? I knew of someone wanted a job very experience, very flexible never request for high salary work with passion went for interview didn't get the simple job maybe because she's a senior with no degree. They offer her a reception job with very low salary similar to hawker cleaner.
The HR is some time to be blame, only select young employees, degree holder but they don't stay in the job and you train them after awhile they leave. If only metro has experience, patient, good PR staff like when they first started in centre point, they will loose customers.
Written 4 May 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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Frequently Asked Questions about Metro Department Store - The CentrePoint

Metro Department Store - The CentrePoint is open:
  • Sun - Sat 10:00 AM - 10:00 PM


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