Zero Latency Singapore

Zero Latency Singapore: Hours, Address, Zero Latency Singapore Reviews: 4.5/5

Zero Latency Singapore
4.5
Escape Games • Game & Entertainment Centres
12:00 PM - 9:00 PM
Monday
12:00 PM - 9:00 PM
Tuesday
12:00 PM - 9:00 PM
Wednesday
12:00 PM - 9:00 PM
Thursday
12:00 PM - 9:00 PM
Friday
12:00 PM - 10:00 PM
Saturday
11:00 AM - 10:00 PM
Sunday
11:00 AM - 9:00 PM
About
Zero Latency Singapore is one of the world's best free-roam multiplayer virtual reality experience, and the largest virtual reality gaming arena in Singapore. Featuring state-of-the-art, award-winning technology from one of the pioneers in VR entertainment, players can move around freely, as well as talk, interact and strategize with their team-mates in real time. Choose from a variety of exciting collaborative and competitive multiplayer games and step into an immersive alternative world.
Suggested duration
< 1 hour
Suggest edits to improve what we show.
Improve this listing
Tours and Tickets
The area
Address
Neighbourhood: Central Area/City Area
Popular mentions

4.5
85 reviews
Excellent
66
Very good
12
Average
4
Poor
1
Terrible
2

Jamie Miller
1 contribution
Poor customer service
Jan 2021
Booked and paid via paypal. When a I only received a paypal payment receipt in my inbox I decided to call, there was no record our booking had been confirmed and our slot was no longer available - yet the money had been deducted from my account and after 5 days of chasing for a refund with no reply I decided to leave a 1 star on here...
Written 5 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Patrick O
Singapore, Singapore3 contributions
Canceled booking, no refund.
Aug 2020
Booked online for 7 PM, 2 person session. Was charged via Paypal at checkout of the site. Several hours later I got an email saying that they had double booked the time slot, that my reservation had to be changed to another day and or time. Seeing as it was someone's birthday, changing the time wasn't an option for me. I requested a refund and they refused.
Written 14 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

kcm
Singapore, Singapore45 contributions
zero hero
Jul 2020
If you have
1) not tried VR before,
2) some friends (not more than 4 others) whom also have not,
3) $59 each and 30 mins to spend,
then give zero latency a try.

its 30 mins for 2 games of your collective choice. we chose to face zombies twice in zombie survival.

It was a fun 1st time experience! the game was easy to get into but challenging enough. not too long until its tiring.

the game master was friendly and casual.

the downside was probably the price. if its cheaper, I will definitely return to try other games without hesitation.
Written 4 July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Felyna Lee
Singapore, Singapore27 contributions
Immersive experience (when equipment is working), average to poor customer service recovery
Jan 2020 • Friends
Positive
- I have been to Zero Latency 3 times. First with some friends for a birthday celebration in Nov 2017. Second with colleagues in Dec 2018. These 2 times were very good experiences. Staff explained gameplay clearly and helped us suit up. The experience itself was immersive. At some points I actually didn’t dare to walk across what I know is flat ground. The game master also helped to guide us during the game but did let us try to navigate ourselves first.

Negative
- I went the third time as we had some passes to use. The experience was bad.
- 2 friends experienced heavy static in their headsets during the game.
- Halfway through, the game master actually suddenly lifted up my headphones to check if I could hear her. The AV was down. Admittedly she has no choice but to do this, but it felt intrusive and I would have appreciated a note during the briefing that if needed, a game master may need to touch the equipment during gameplay.
- It got so bad that they decided to reset everything. While that meant the next run was smooth, it broke the immersive continuous experience as we already knew what to expect for the first half of it.
- My microphone went down in the second half so my friends couldn’t hear me. While I could still shoot zombies, it was irritating when I tried to talk to them but nobody could hear me. This was particularly frustrating because I know what kind of quality it should be from my first 2 good experiences.
- After the session, I went to state my position that this is not in line with the standard I know. $59 is a dear price for 30mins, especially when I know what it can be. The staff said she can’t do anything, and also said this type of technical failure happens from time to time. She eventually got me a 2-for-1 pass for a next visit. It is appreciated but still requires further cash outlay though. This type of decision is a management call. I don’t blame the counter staff, but I also don’t think this is good customer service recovery.
Written 10 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi, we appreciate your detailed feedback and review. Simply for understanding, we do upkeep our equipment, do checks, game tests and maintenance on a regular basis to ensure it delivers the quality of the technology. Unfortunately, as with all other tech and digital gears, there would be times where an unpredictable error or failure occurs ): We are sorry that it happened during your game session. However, do be assured that it is definitely not in our intentions to interrupt your game experience. At times like these, our staff will have to step in to rectify the fault in order for the game to move on with minimal disruption - it may be a reset of equipment or entire reboot of the system, depending on the situation. As your headphones are faulty and the Game Master couldnt communicate with you via the system, she had to lift your headphones to check - this is also for your safety in case you bump into the walls or players in the midst of it. Once again, we are sorry that your third experience was an upsetting one. We will take this back and review it with the team and management :) Thank you!
Written 19 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Clo Tan
Singapore, Singapore5 contributions
A Marvellous VR Experience
Oct 2019 • Friends
A phenomenal game experience for my friends and I ! We attempted their Outbreak Origins and were downright impressed ! Not only were we astounded by the ample space to roam around in, but also how attentive and helpful the staff were when either one of us nearly collided with the wall. Will certainly return and try out more of their games!
Written 4 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi ChloeVictoria226, thank you for your kind feedback! We are glad you enjoyed the game and were impressed by our product and service. We hope to see you and your friends again really soon! :)
Written 6 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mr Li
Singapore, Singapore269 contributions
Super fun as always!
Nov 2019 • Friends
We played “Outbreak Origins” in Kuala Lumper a couple weeks ago and was very impressed with the quality!

So Singapore, we had to check out Zero Latency @ Suntec City. The crew in was fun and super friendly!

We played “Singularity.” Super tough with 2 people. So it’s best to gather a bigger group!
Written 12 November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi, Thank you for visiting Zero Latency in Singapore! We are so happy to be included in your itinerary of must-dos! We will definitely inform our crew of your kind feedback and constantly work towards improving our customers' experience :) Whilst we do not have a requirement on the minimum number of players, most of our games are best played in groups of up to 8 players, otherwise a minimum of 4 players can be quite ideal too. We hope to see you again in Singapore to try out other games! :D
Written 14 November 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ShaunSim
Singapore, Singapore1 contribution
Enjoyable time, good instructions
Aug 2019
Was rather realistic and had fun running about and shooting zombies. Game master was attentive and instructive. Would like if bookings included student discount.
Written 24 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi ShaunSim1, thank you for your kind feedback! We are glad you enjoyed the game and hope to see you again really soon! :)
Written 25 August 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jay_the_traveller
Singapore, Singapore184 contributions
Great group game in Suntec
Jun 2019 • Friends
I and my colleagues came here recently to try out their games. We played Zombie Survival and Engineerium.
Zombie is easier to play as compared to Engineerium. But both games are fun.
The cost is quite on the high side though.
Written 19 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Jay_the_traveller, thank you for your kind feedback! We are glad you and your colleagues enjoyed the game! Do come again to try out the other games. We hope to see you again really soon! :)
Written 20 June 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hoteltraveller66
Singapore, Singapore2 contributions
VR Sol raides and Outbreak: Origin
Jun 2019 • Family
This was our first time at Zero Latency. The staff were helpful and polite. We had so much fun and definitely we will come back again. 😀
Written 5 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Hoteltraveller66, thank you for your kind review! We are glad you enjoyed the game and is satisfied by our service! We will be sure to let the team know and keep up this good work. Do come again to try out the other game. We hope to see you and your friends again really soon! :)
Written 5 June 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

KC!
Paranaque, Philippines189 contributions
We played Singularity
May 2019 • Family
Ok i had to mention what we played because i really can't say anything about the other games since we never tried it. In general? the place is nice and spacious. the VR Quality is good. Its a fun time. I will NOT hit them for triggering my fears because that's not their fault. but i do want to warn anyone with acrophobia playing Singularity. without spoiling anything? there's a part that will trigger your acrophobia. Its not a bad thing, its actually a good thing for everyone else. the VR Quality is just that good. you could close your eyes so you don't see the heights? but honestly, that would be cheating the game.
Written 4 June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi KC_Nav, thank you for your kind review! We are glad you enjoyed the game! Do come again to try out all the other games! We hope to see you and your friends again really soon! :)
Written 5 June 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-10 of 84
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing