Dear 431marki,
Thank you for taking the time to drop us a feedback. We are sorry to hear about your recent experience with Big Bus Tours in Singapore.
We'd like to clarify that all 6 routes are included in every Big Bus Tours Classic / Premium / Deluxe ticket. This includes the 3 hop-on hop-off routes (Red, Yellow, Blue), and 3 shuttle lines (Green, Safari 1, Safari 2). The only exception would be if you have purchased a from City Sightseeing Worldwide, which in the case would only include the Red and Yellow hop-on hop-off routes.
Your feedback regarding our bus and customer services is very important to us and it has been forwarded to our Operations & Service Team, who will be looking into the matter seriously, so as to ensure our tour and service standards are maintained. Meanwhile, we would like to seek more information on the incident of rude and unprofessional services, so that we can further look into the matter and take the necessary action. Please do email us at infosg@bigbustours.com with further details, including your date of travel and order number so we can investigate this matter immediately.
Once again, thank you for your feedback and we sincerely apologise with regards to your recent experience on board the Big Bus Tours in Singapore.
Best regards,
Your Big Bus Singapore Team