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Review Highlights
No fuss experience

Slick operation and smooth journey. Everything ran professionally and well in all regards. The only... read more

Reviewed 4 weeks ago
Mark L
Perth, Australia
via mobile
Typical Ferry Trip

If you expect luxury or first class treatment in economy on this trip, you will be sadly... read more

Reviewed 10 June 2018
Singapore, Singapore
via mobile
Read all 173 reviews
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Traveller Overview
  • Excellent27%
  • Very good46%
  • Average21%
  • Poor4%
  • Terrible2%
Travellers talk about
“emerald class”(48 reviews)
“economy class”(13 reviews)
“ferry ride”(8 reviews)
Bintan Resort Ferries is a ferry operator with regular ferry services between Singapore (Tanah Merah Ferry Terminal) & Bintan (Bandar Bentan Telani Terminal) in Riau Island, Indonesia. Our fleets of catamarans are fully certified according to marine...more
50 Tanah Merah Ferry Road Tanah Merah Ferry Terminal, Singapore 498833, Singapore
+65 6542 4369
Reviews (173)
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All reviewsemerald classeconomy classferry rideferry servicethe upper deckopen deckthrough immigrationtanah merah ferry terminalreturn journeypriority queueindonesian rupiahboarding passesreplied promptlysmooth rideclear instructionsair conditionedpassengers
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1 - 10 of 114 reviews
Reviewed 1 week ago via mobile

The ferry ride is comfortable. But our transport between Singapore and Bintan was delayed both ways - 30 minutes on the way out and over an hour on the way back. They did offer free soft drinks on the latter to apologise. The ferry terminals...More

Thank Ken S
Reviewed 4 weeks ago

It's not local terminal, once you reach there only resort person will pick you up to their resort. There's nothing out there you can see. Price of any goods in the shops is similar with Singapore.

1  Thank hermanst
Reviewed 4 weeks ago via mobile

Slick operation and smooth journey. Everything ran professionally and well in all regards. The only challenge was the delay in getting a taxi when we arrived back in Singapore, there was a long queue and taxis few and far between - we were told it...More

Thank Mark L
Reviewed 4 weeks ago via mobile

This is a private ferry terminal, which belongs to the Bintan Resorts, a very expensive group of hotels. While the short ferry ride is quite OK, the experience at their private ports - especially in Indonesia- is appalling. People are cattle’s around like animals. And...More

Thank beautifulswitzerland
Reviewed 10 June 2018

First time using their Emerald Class service. At check-in, they had our tickets prepared and ready for issue. After clearing customs and immigration, we had a comfortable time waiting at the lounge. We were boarded first on the ferry and found our seats easily. The...More

Thank calvinheng
Reviewed 10 June 2018 via mobile

If you expect luxury or first class treatment in economy on this trip, you will be sadly disappointed. You get what you pay for VERY adequate economy treatment. I travelled solo over in economy and it was pretty painless because I got there early. Of...More

Thank Thengle
Reviewed 14 May 2018 via mobile

Took the ferry to Bintan on a Friday afternoon. Arrived at the port in plenty of time, check in was chaos, no clear instructions due to the volume of people. Checked through immigration quickly and smoothly, only to find that the coffee shop in the...More

Thank Liana D
Reviewed 20 April 2018

Spent a day in Bintan sigtseeing, excellent day had a great driver/guide superb seafood lunch on the river,

Thank Glenn H
Reviewed 11 April 2018

I cannot fault this ferry. I have travelled with them twice now and each time the staff have been courteous and helpful. One trip was with Emerald Class, and it was definitely a nicer experience--they will even check your bags etc for you in Bintan--but...More

Thank Nicola A
Reviewed 25 March 2018 via mobile

It is cheaper to get a massage in Bintan than in Singapore. Included taxi, ferry, taxi, hotel, food etc.

Thank JohnnyTraveler85
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Questions & Answers
Ask a question
18 July 2018|
Response from Ken S | Reviewed this property |
Yes it’s safe. No issues in Singapore and Bintan resorts is in an enclave - just tourists and hotels.
Nwe N
21 April 2018|
AnswerShow all 3 answers
Response from JohnnyTraveler85 | Reviewed this property |
We booked on the way to the ferry. Think you can purchase at site also.
Google Translation
1 March 2018|
Response from BRF-SIN | Property representative |
Kindly email to our HR DEPT ... hr @ brf . com . sg