Bintan Resort Ferries
Bintan Resort Ferries
4
About
Bintan Resort Ferries is a ferry operator with regular ferry services between Singapore (Tanah Merah Ferry Terminal) & Bintan (Bandar Bentan Telani Terminal) in Riau Island, Indonesia. Our fleet of four catamarans are fully certified according to marine safety standards and are equipped with high tech navigation & stability features thus allowing a smoother ride at sea. Apart from Economy Class, passengers can experience our premium service on Emerald Class and enjoy a suite of privileges including use of Emerald Lounge.
Singapore, Singapore

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(62 reviews)
(18 reviews)
(10 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles244 reviews
Excellent
68
Very good
103
Average
52
Poor
10
Terrible
11

OnAnotherFlight
Singapore, Singapore161 contributions
3.0 of 5 bubbles
Jan 2024 • Couples
We’ve used the ferry service a few times from Singapore to Bintan and it’s really a lottery on service.
When it works well it’s superb. However, it often doesn’t.

Last trip on December 29 we travelled Emerald Class as usual but someone, in their wisdom, decided to board all economy passengers first then open the doors for emerald so we joined the line at the back. Pure genius.

On the way back though we boarded first (like other times) and it was a breeze.
Written 3 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sabrina2706
Johannesburg, South Africa57 contributions
5.0 of 5 bubbles
Dec 2023 • Family
Just some advise, don’t go to the ferry terminal too early in Singapore. It is really boring and there is nothing to do. The terminal building is old and not very nice rather spend some time in a cafe outside and come in just before you need to leave.
Written 21 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

GracieT
San Francisco, CA132 contributions
3.0 of 5 bubbles
Nov 2023 • Solo
Unable to get a visa online due to their very poor website, I opted for the Visa on Arrival going to Bintan Seemed simple.
The staff in the little booth after arrival into Bintan said they don’t take credit cards. They do according to their poor website. He insisted on US dollars. To keep things moving I produced $40 cash. The visa is $25. He gave me change in Indonesian currency, which I could not take time to examine as the line was forming quickly.
Once at the hotel, I computed he gave me $5 in change. He had a nice $10 bonus. He saw a single female and pounced. Beware.
Have exact US or insist on credit card. The very best option is online visa if you can get it to function.
Finally got to Nerwani resort and it’s all good again!
Written 28 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gil Chesterton
United Kingdom1,229 contributions
5.0 of 5 bubbles
Sept 2023 • Friends
We booked this as the only way of getting to an island we needed to be at. Reserved the Emerald Class, which was excellent both leaving and arriving back into Singapore. Really pleasant staff, great service on board, could not fault.
Written 4 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Karolina B
New South Wales, Australia14 contributions
5.0 of 5 bubbles
Aug 2023 • Family
Prompt check in. Service ran on time. We took the ferry over to Bintan Island. It was a wonderful experience. One thing to note, the ferry only accepts payment onboard for food and drinks in Singapore dollars (cash).
Written 19 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gideon_Lam
Singapore, Singapore229 contributions
4.0 of 5 bubbles
May 2023 • Solo
It was quite a comfortable ride. They sell food at a slightly high price.

When I lost my wallet at customs, they tried to keep it for me until I went to retrieve it. They were also cautious so they got me to take a picture with me and my ID in the wallet.

Written 1 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Deanna F
Gulargambone, Australia11 contributions
4.0 of 5 bubbles
May 2023 • Couples
Bintan Ferries provided a great trip to and from Singapore. We went Emerald class which was well worth it. I would have liked to see wine be free and also a little more service of the food. However the trip was great and seamless.
Written 27 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

korra
65 contributions
4.0 of 5 bubbles
Apr 2023 • Couples
Singapore terminal:
Toilet quality was poor, no soap available. Air conditioned terminal throughout, with clear computer screen advising on boarding gate.

Bintan terminal:
Light air condition before security, no air condition after security (not too uncomfortable). Slightly confusing when boarding, as there was no official announcement. People just saw the Emerald class boarding and all rushed to queue at the exit, they were using, then they just started boarding everyone. Water fountain available before security.

Boat ride: comfortable temperature. We were in Economy class and I don’t personally think Emerald is worth it. On the journey to Bintan, there was less than 30 people on board, and on our return journey, over 100 but there were still empty seats on the ferry.

Overall: the BRF website was very helpful on providing information, such as ferry price and time, including the link to Indonesian website to obtain electronic visa on arrival prior to trip.

Tip: bring a pen with you as you need to fill out a sheet of information (anything to declare, place of stay on Bintan) on your journey to Bintan, there is a pen chained to the table on the ferry if you don’t.
Written 26 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

little_sonj
Melbourne, Australia602 contributions
4.0 of 5 bubbles
Apr 2023 • Couples
The ferry from Singapore to Bintan takes an hour but international visitors need to be aware that you need to go through customs on both ends of trip. We had to arrive at Tanah Merah ferry terminal forty minutes before departure and had basic screening. On arrival in Bintan you need to buy a Visa for Indonesia at either $50SGD or in Rupiah and then clear customs with the basic screening. On return to Singapore, even if only on Bintan for a few days, International visitors are required to once again submit a new Electronic Visit Pass to enter Singapore. Wi-Fi at ferry terminal is not great so I advise people to do this prior to leaving Bintan as your previous pass does not cover you once you leave Singapore.
Written 14 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MICHAEL AMINU
3 contributions
5.0 of 5 bubbles
Mar 2023
The cable Car, and Night Safari were splendid. Also, the Super Tree experience was a very lovely one.
Written 19 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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