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Bintan Resort Ferries
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Bintan Resort Ferries

See all things to do
See all things to do
Bintan Resort Ferries
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About
Bintan Resort Ferries is a ferry operator with regular ferry services between Singapore (Tanah Merah Ferry Terminal) & Bintan (Bandar Bentan Telani Terminal) in Riau Island, Indonesia. Our fleet of four catamarans are fully certified according to marine safety standards and are equipped with high tech navigation & stability features thus allowing a smoother ride at sea. Apart from Economy Class, passengers can experience our premium service on Emerald Class and enjoy a suite of privileges including use of Emerald Lounge.
Singapore, Singapore
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.0
234 reviews
Excellent
64
Very good
99
Average
50
Poor
10
Terrible
11
MICHAEL AMINU
3 contributions
SPLENDID
Mar 2023
The cable Car, and Night Safari were splendid. Also, the Super Tree experience was a very lovely one.
Written 19 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mic_leow
Singapore, Singapore307 contributions
Fuss free booking
Mar 2023 • Family
We had initially booked through Klook for a better deal. However, they did not have the preferred timings that we wanted. Hence, we decided to cancel Klook booking and tried to secure the timings via their website. Glad that we did, they were running a $10 ticket flash sales per way. Needless to say, we save quite a bit due to the flash sales they were having. Ferry was spacious and clean. Journey at the start was pretty smooth but became slightly bumpier towards the South China sea. Aircon was cold and overall a fuss free ride. Tips- Try to secure a seat towards the back of the boat and in the middle section so as to minimise seasickness.
Written 17 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bree S
2 contributions
Scan and very poor customer service
Dec 2022 • Solo
I booked this experience 2 months before departing to ensure I fits the correct time . I then got a refund 1 month later and no communication. I had to contract them and ask what happened. They said it was a glitch and I had to rebook however the same service wasn’t available. I don’t get why because I had to end up paying $70 more for the exact same ferry. This is an absolute scam. If I didn’t pay the extra for the exact same ferry I would have lost $300 I paid for activities. The customer service is extremely poor. I suggest going with a different coming. My complaints never got resolved.
Written 18 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
plpalani
Mumbai, India1,537 contributions
Smooth ride
Sep 2022 • Business
We had booked in emerald class. The one hour ride was very smooth.
But surprisingly while going we got wi if connectivity and complimentary cookies but on return they were missing.
The ride was in eventful as there was nothing much to see other than water.
Written 26 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Etienne
2 contributions
How do you say terrible in Indonesian?
Aug 2022
Wow! Just came back from Bintan, what a f'ing nightmare that was! It's a shame because we just spent 5 wonderful days at the Banyan Tree but coming back was a freaking joke: firstly we had to be at the terminal 1.5h before departure which was not great since there was no air conditioning and the boarding gate didn't open for 1h. So we waited in a not so comfortable situation but at least the people on this side were nice and friendly. Finally the gate opens and we are let in to the other side: still no air conditioning and not a word from the official guys there, basically just let us through. Everybody around us is going to Singapore so we think we're fine. After a good 30 minutes there is an announcement which we can't understand but everybody stands up and gets closer to the gate so we follow. Then we see all these people getting on the ferry and we wait patiently under the watchful eye of a couple of guys in ferry uniforms. After about 20 minutes of that, people start getting agitated and confused because nothing is happening on our side. Turns out we are all at the wrong gate and the 2 idiots in uniform didn't bother to tell us anything even though we were all packed like sardines in the terrible heat and humidity. So I just went and had a couple of words with these fine specimen of customer service representatives who were not fussed at all. Anyway, after the ferry ride we end up at the terminal in Singapore and I tried 6 times to get a car to the airport with Grab but no-one was interested to pick us up because it wasn't worth their time. Some dudes came to offer their services, 1 for $55 and the other for $60 when the going rate on Grab was $25. Anyway after trying a 7th time we finally got a car and we are now sitting in the Singapore Airlines Gold Lounge ... but never again! Wow, I feel better now :)
Written 24 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Wonder
Singapore, Singapore333 contributions
Average but overall ok experience
Jun 2022 • Family
We went with our kids and family friends. We bought the economy class ticket. At Tanah Merah Terminal, the queue was fine and we have seats while waiting for the gate to open. However, from Bintan to Sg at BBT, the queue to go in was very long and they did not allow the passengers to go in first until it was ready for checking in. The worst part was there were no seats at all. Younger kids were getting impatient and I could hear scolding from parents. I would attribute all these to the long queuing and everyone was tired while standing for a long time.

After checking in, while there are seats at the waiting areas, after a short while, there was an annoucement and everyone started queuing and standing again. It was really tiring when going back.
But the vessal is huge with lots of seats. For economy class, there are no assigned seats. Hence on a first come first serve basis.
Written 25 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RTee
5 contributions
Emerald Class Ferry
May 2022 • Family
Booked return Emerald class tickets and is super grateful we selected the premium tickets.

The lounge with light refreshments, priority boarding and allocated seats (in both sg and bintan), serviced customs clearance and luggage collection (in bintan only) are definitely plus points. Canned drinks foc also available during the ride if your stomach can hold them in.

Our trip from sg to bintan is via a ferry with access to outside for emerald class on the upper deck. Toilet has strong smell of moth balls but generally clean and comfortable.

Return ferry - emerald class located on the lower deck with no outside access. Toilets shared with the regular cabins but smells better (?).
Written 2 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shanthana
Tampin, Malaysia50 contributions
NEW EXPERIENCE
Feb 2020
Excited and wonderful experience. The ferry was so clean and well maintain. They well taking care of their passengers and the luggage. safety of the passengers also well taking care by the staffs. enjoyed the journey. they do sell some snacks and medicine as well.
Written 6 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
carmens
East London, South Africa76 contributions
FERRY TRIP
Oct 2019
Comfortable airconed experience to travel from SIngapore to Bintan Island in these Ferries, can hold a large number of people
Written 21 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ryan
Hong Kong, Hong Kong2 contributions
Culturally Insensitive and Insulting Video Choice
Jan 2020 • Family
On the hour ferry from Singapore to Bintan, BRF saw fit to air Tom & Jerry episodes from the 50s. As a father with accompanying young sons it was insulting have to watch Jerry in blackface attempt to evade cannibals. When approached the crew to express concern they only smiled and nodded. After explaining how offensive it was to be among a full boat with the show broadcast on six screens, the crew attempted to justify by saying the show is almost over and others are watching. It was incredulous. After the show ended a fellow passenger of Indian decent explained to the crew the offensive nature and then they turned on an animal documentary. For all the values placed on cultural harmony, it felt harmony on amongst certain cultures is valued. Its not a great way to start a vacation.
Written 26 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BINTAN RESORT FERRIES (Singapore) - All You Need to Know BEFORE You Go