Bintan Resort Ferries
Bintan Resort Ferries
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About
Bintan Resort Ferries is a ferry operator with regular ferry services between Singapore (Tanah Merah Ferry Terminal) & Bintan (Bandar Bentan Telani Terminal) in Riau Island, Indonesia. Our fleet of four catamarans are fully certified according to marine safety standards and are equipped with high tech navigation & stability features thus allowing a smoother ride at sea. Apart from Economy Class, passengers can experience our premium service on Emerald Class and enjoy a suite of privileges including use of Emerald Lounge.
Singapore, Singapore
Awards
Travellers' Choice
2024
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Bintan Resort Ferries
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
4.0
250 reviews
Excellent
70
Very good
104
Average
54
Poor
10
Terrible
12
Wonder
Singapore, Singapore413 contributions
Jun 2022 • Family
We went with our kids and family friends. We bought the economy class ticket. At Tanah Merah Terminal, the queue was fine and we have seats while waiting for the gate to open. However, from Bintan to Sg at BBT, the queue to go in was very long and they did not allow the passengers to go in first until it was ready for checking in. The worst part was there were no seats at all. Younger kids were getting impatient and I could hear scolding from parents. I would attribute all these to the long queuing and everyone was tired while standing for a long time.
After checking in, while there are seats at the waiting areas, after a short while, there was an annoucement and everyone started queuing and standing again. It was really tiring when going back.
But the vessal is huge with lots of seats. For economy class, there are no assigned seats. Hence on a first come first serve basis.
After checking in, while there are seats at the waiting areas, after a short while, there was an annoucement and everyone started queuing and standing again. It was really tiring when going back.
But the vessal is huge with lots of seats. For economy class, there are no assigned seats. Hence on a first come first serve basis.
Written 25 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GracieT
San Francisco, CA262 contributions
Nov 2023 • Solo
Unable to get a visa online due to their very poor website, I opted for the Visa on Arrival going to Bintan Seemed simple.
The staff in the little booth after arrival into Bintan said they don’t take credit cards. They do according to their poor website. He insisted on US dollars. To keep things moving I produced $40 cash. The visa is $25. He gave me change in Indonesian currency, which I could not take time to examine as the line was forming quickly.
Once at the hotel, I computed he gave me $5 in change. He had a nice $10 bonus. He saw a single female and pounced. Beware.
Have exact US or insist on credit card. The very best option is online visa if you can get it to function.
Finally got to Nerwani resort and it’s all good again!
The staff in the little booth after arrival into Bintan said they don’t take credit cards. They do according to their poor website. He insisted on US dollars. To keep things moving I produced $40 cash. The visa is $25. He gave me change in Indonesian currency, which I could not take time to examine as the line was forming quickly.
Once at the hotel, I computed he gave me $5 in change. He had a nice $10 bonus. He saw a single female and pounced. Beware.
Have exact US or insist on credit card. The very best option is online visa if you can get it to function.
Finally got to Nerwani resort and it’s all good again!
Written 28 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
little_sonj
Melbourne, Australia711 contributions
Apr 2023 • Couples
The ferry from Singapore to Bintan takes an hour but international visitors need to be aware that you need to go through customs on both ends of trip. We had to arrive at Tanah Merah ferry terminal forty minutes before departure and had basic screening. On arrival in Bintan you need to buy a Visa for Indonesia at either $50SGD or in Rupiah and then clear customs with the basic screening. On return to Singapore, even if only on Bintan for a few days, International visitors are required to once again submit a new Electronic Visit Pass to enter Singapore. Wi-Fi at ferry terminal is not great so I advise people to do this prior to leaving Bintan as your previous pass does not cover you once you leave Singapore.
Written 14 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Minh Thu N
2 contributions
Sept 2024 • Solo
Terrible experience. I accidentally booked a ticket under Promotion with just $6 cheaper than normal rate for a round trip from SG to Bintan. When I clicked Booking, it was automatically choose the rate under Promotion and I didn't notice it at all. At the end, my passport couldn't return back to me on time, hence I called them and asked for a cancellation, after explanation they requested me to send a proof showing that my passport is still with the embassy, I did email and also explained the situation and also indicated that I was ok to pay any surcharge for cancellation. They promised to reply me on next Monday , I waited till Thursday but nothing came from them. I emailed them and they just simply replied as per terms and conditions there is no cancellation. And done, that's it. If you are using their platform for booking, need to pay attention carefully and also they cannot help you anything even though they ask you to furnish them something for them to assist, and will end up by loosing your money. It's like a trap!
Written 19 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etienne
2 contributions
Aug 2022
Wow! Just came back from Bintan, what a f'ing nightmare that was! It's a shame because we just spent 5 wonderful days at the Banyan Tree but coming back was a freaking joke: firstly we had to be at the terminal 1.5h before departure which was not great since there was no air conditioning and the boarding gate didn't open for 1h. So we waited in a not so comfortable situation but at least the people on this side were nice and friendly. Finally the gate opens and we are let in to the other side: still no air conditioning and not a word from the official guys there, basically just let us through. Everybody around us is going to Singapore so we think we're fine. After a good 30 minutes there is an announcement which we can't understand but everybody stands up and gets closer to the gate so we follow. Then we see all these people getting on the ferry and we wait patiently under the watchful eye of a couple of guys in ferry uniforms. After about 20 minutes of that, people start getting agitated and confused because nothing is happening on our side. Turns out we are all at the wrong gate and the 2 idiots in uniform didn't bother to tell us anything even though we were all packed like sardines in the terrible heat and humidity. So I just went and had a couple of words with these fine specimen of customer service representatives who were not fussed at all. Anyway, after the ferry ride we end up at the terminal in Singapore and I tried 6 times to get a car to the airport with Grab but no-one was interested to pick us up because it wasn't worth their time. Some dudes came to offer their services, 1 for $55 and the other for $60 when the going rate on Grab was $25. Anyway after trying a 7th time we finally got a car and we are now sitting in the Singapore Airlines Gold Lounge ... but never again! Wow, I feel better now :)
Written 24 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina2706
Johannesburg, South Africa58 contributions
Dec 2023 • Family
Just some advise, don’t go to the ferry terminal too early in Singapore. It is really boring and there is nothing to do. The terminal building is old and not very nice rather spend some time in a cafe outside and come in just before you need to leave.
Written 21 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bree S
3 contributions
Dec 2022 • Solo
I booked this experience 2 months before departing to ensure I fits the correct time . I then got a refund 1 month later and no communication. I had to contract them and ask what happened. They said it was a glitch and I had to rebook however the same service wasn’t available. I don’t get why because I had to end up paying $70 more for the exact same ferry. This is an absolute scam. If I didn’t pay the extra for the exact same ferry I would have lost $300 I paid for activities. The customer service is extremely poor. I suggest going with a different coming. My complaints never got resolved.
Written 18 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OnAnotherFlight
Singapore, Singapore306 contributions
Jan 2024 • Couples
We’ve used the ferry service a few times from Singapore to Bintan and it’s really a lottery on service.
When it works well it’s superb. However, it often doesn’t.
Last trip on December 29 we travelled Emerald Class as usual but someone, in their wisdom, decided to board all economy passengers first then open the doors for emerald so we joined the line at the back. Pure genius.
On the way back though we boarded first (like other times) and it was a breeze.
When it works well it’s superb. However, it often doesn’t.
Last trip on December 29 we travelled Emerald Class as usual but someone, in their wisdom, decided to board all economy passengers first then open the doors for emerald so we joined the line at the back. Pure genius.
On the way back though we boarded first (like other times) and it was a breeze.
Written 3 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mic_leow
Singapore, Singapore640 contributions
Mar 2023 • Family
We had initially booked through Klook for a better deal. However, they did not have the preferred timings that we wanted. Hence, we decided to cancel Klook booking and tried to secure the timings via their website. Glad that we did, they were running a $10 ticket flash sales per way. Needless to say, we save quite a bit due to the flash sales they were having. Ferry was spacious and clean. Journey at the start was pretty smooth but became slightly bumpier towards the South China sea. Aircon was cold and overall a fuss free ride. Tips- Try to secure a seat towards the back of the boat and in the middle section so as to minimise seasickness.
Written 17 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karolina B
New South Wales, Australia50 contributions
Aug 2023 • Family
Prompt check in. Service ran on time. We took the ferry over to Bintan Island. It was a wonderful experience. One thing to note, the ferry only accepts payment onboard for food and drinks in Singapore dollars (cash).
Written 19 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello fellow travelers!
Is there any ATM at the ferry terminal?
Thank you in advance.
Cheers
Written 10 February 2024
Hello I have a 3 part question .
1.) I am travelling to bintan from singapore in early october, is it the right time to visit from the weather perspective . High seas ? Or rains?
2.) I will be reaching bintan on Monday so will a economy seat make sense ? Considering there will be no weekend rush .
3.) Does all hotels pick up & drop free from the bintan terminal ????
Written 23 July 2023
I am traveling to Bintang Island in August but I can't seem to book the ferry yet?
Written 19 April 2023
How do you make a return booking on Klook, can only see a departure date but no return date - do you need to purchase 2 tickets separately.
Written 5 October 2019
Just book direct with Bintan resort ferries. You can choose the return tickets there.
Written 5 October 2019
What are the luggage restrictions? For example, is there a certain max size your bag can be and are there liquid restrictions? Thank you!
Written 10 August 2019
From the singaporecruise website
BAGGAGE INFORMATION
Ferry Passengers
Hand-carried item allowed through Departure Gate:
Maximum 10kg per person
Maximum dimensions of 55cm x 40cm x 20cm
Free Baggage Check-in allowance:
Maximum 20kg per Boarding Pass
Not transferable nor for use together with other Boarding Pass
Excess Baggage:
S$1 per kg or part thereof for all check-in items in excess of the 20kg allowance up to a maximum of 40kg per passenger
Maximum Weight for each Check-in item: 30kg
Odd Size item:
S$10 per item up to 20 kg
– Surfboards, wakeboards, bicycles
– Long item that exceeds 1.5m in length
– Large item that exceeds the dimensions of 100cm x 60cm x 30cm
– Item that poses a safety hazard if hand-carried
afaik, there are no restrictions on liquids as in air-travel
Written 10 August 2019
Hi whats the difference between flexi fare and hot fare on the website itself?
Written 21 June 2019
I also am not sure about this. There were two fares - one for Emerald Class (nicer lounge, priority boarding, etc.) and one for Regular Class but I didn't see flexi or hot - sorry!
Written 24 June 2019
How long before the cruise should I be there ? (With luggage)
Combien de temps avant la traversée dois-je arriver ? (Avec bagages)
Written 10 August 2018
Hi
You can arrived 30 minutes before leave.
Written 17 August 2018
Is it safe to travel at 20.20 hours (August end) from Singapore to Bintan?
Written 18 July 2018
Safe Safe, the whole resort compount including the ferry terminal are privately owned. And even outside the compound the people are incredible and friendly.
Written 4 August 2018
May I know how many days in advance for booking ferry from Singapore to Bintam?
If I book on 24.4.18 for my trip on 28.4.18,
can I get ferry tickets?
Thank you.
Please answer my question as soon as possible.
Written 21 April 2018
We booked on the way to the ferry. Think you can purchase at site also.
Written 24 April 2018
Hallo, gehört die Insel wirklich zu Singapur. Oder doch zu Indonesien und man braucht ein Visa? Würde mich echt interessieren, Danke Jens
Written 8 April 2018
Bintan Resort Ferries
Singapore, Singapore
Hi
Bintan Island is part of Indonesia's Riau Island.
Pls check our website for updates on Visa information
German Nationaility does not require visa for short stay
Thank you
Written 10 April 2018
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