Great service, we booked emerald class tickets which give you a quicker boarding/disembarking process and includes refreshments before and during the journey.

I've used the ferry service over 20 times and it always does exactly what you would expect. Just like the ferry to Macau or Maldives from the mainland its about the getting to the destination rather than the journey. Food and drink is perfect for...More

The ferry ride is comfortable. But our transport between Singapore and Bintan was delayed both ways - 30 minutes on the way out and over an hour on the way back. They did offer free soft drinks on the latter to apologise. The ferry terminals...More

It's not local terminal, once you reach there only resort person will pick you up to their resort. There's nothing out there you can see. Price of any goods in the shops is similar with Singapore.

Slick operation and smooth journey. Everything ran professionally and well in all regards. The only challenge was the delay in getting a taxi when we arrived back in Singapore, there was a long queue and taxis few and far between - we were told it...More

This is a private ferry terminal, which belongs to the Bintan Resorts, a very expensive group of hotels. While the short ferry ride is quite OK, the experience at their private ports - especially in Indonesia- is appalling. People are cattle’s around like animals. And...More

First time using their Emerald Class service. At check-in, they had our tickets prepared and ready for issue. After clearing customs and immigration, we had a comfortable time waiting at the lounge. We were boarded first on the ferry and found our seats easily. The...More